Course Title: Respond effectively to difficult or challenging behaviour

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: HWSS5165C

Course Title: Respond effectively to difficult or challenging behaviour

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4215 - Certificate IV in Allied Health Assistance

Course Contact: Veemita Kaul

Course Contact Phone: +61 3 9925 4662

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Fiona Campbellhicks

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites and co-requisites for this course.

Course Description

This course describes the skills and knowledge required to respond effectively to difficult or challenging behaviour of clients and others. This course is contextualised to reflect requirements, issues and practices specific to allied health workplaces.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTCSD306B Respond effectively to difficult or challenging behaviour


Apply response

Performance Criteria:

Ensure response to instances of difficult or challenging behaviour reflect organisation policies and procedures
Seek assistance as required
Deal with difficult or challenging behaviour promptly, firmly and diplomatically in accordance with organisation policy and procedure
Use communication effectively to achieve the desired outcomes in responding to difficult or challenging behaviour
Select appropriate strategies to suit particular instances of difficult or challenging behaviour


Plan response

Performance Criteria:

Identify appropriate response to potential instances of difficult or challenging behaviour in line with work role and organisation policies and procedures
Ensure planned responses to difficult or challenging behaviour maximise the availability of other appropriate staff and resources
Give priority to safety of self and others in responding to difficult or challenging behaviour


Report and review incidents

Performance Criteria:

Report incidents according to organisation policies and procedures
Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility
Access and participate in available debriefing mechanisms and associated support and/or development activities
Seek advice and assistance from legitimate sources as and when appropriate

Learning Outcomes

Details of Learning Activities

The learning activities include-
• Face to face teaching and a workshop
• Case studies
• Class room activities
• Reflections and discussions
• Accessing information online

Teaching Schedule

There will be two face to face teaching sessions for this course in 13th and 22nd week of the program. The details of the class date and time will be in the timetable provided to the students. Timetable can also be accessed online in the RMIT learning hub.

Learning Resources

Prescribed Texts

There is no prescribed text for this course as comprehensive course material will be provided by the teacher through RMIT Learning Hub.


Online learning materials can be accessed using the RMIT Online Learning Hub.
The online learning materials listed include:

Subject outlines
Lecture notes
Assessment details

Other Resources

The students can access library for more resources like-
• Videos
• Articles of interest
• useful external links
• Learning Lab

Overview of Assessment

The assessment will involve preparing project of case studies based on clinical placement and observation in the clinical placements with questioning to address appropriate application of knowledge.

Assessment Tasks

The students will be assessed using workplace documentation, topic discussions, role plays and case studies.These tasks will be completed during the workshops held during this course.The details about the assessment tasks, assessment matrix and teaching schedule will be available through RMIT Learning hub.

Assessment Matrix

Other Information

Resources will be available in the resources and assessment booklet which will be available online through RMIT learning hub.

Course Overview: Access Course Overview