Course Title: Develop teams and individuals

Part B: Course Detail

Teaching Period: Term1 2009

Course Code: BUSM6235C

Course Title: Develop teams and individuals

School: 650T TAFE Business

Campus: City Campus

Program: C4222 - Certificate IV in International Trade

Course Contact : Tim Wallis

Course Contact Phone: +61 3 9925 5423

Course Contact

Name and Contact Details of All Other Relevant Staff

Vivien Wong

9925 5494


Oscar Yildiz

Sessional Teacher - contact through RMIT Reception 9925 5464


Adrian Bennetts

Sessional Teacher - contact through RMIT Reception 9925 5464


Janice Simpson

Sessional Teacher - contact through RMIT Reception 9925 5464

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None required

Course Description

This unit applies to individuals with a broad knowledge of learning and development who apply their skills in addressing development needs to meet team objectives. They may have responsibility to provide guidance or to delegate aspects of tasks to others.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBLED401A Develop teams and individuals


1. Determine development needs

2. Develop individuals and teams

3. Monitor and evaluate workplace learning

Performance Criteria:

1. Determine development needs

1.1 Systematically identify and implement learning and development needs in line with organisational requirements

1.2 Ensure that a learning plan to meet individual and group training and development needs is collaboratively developed, agreed to and implemented

1.3 Encourage individuals to self-evaluate performance and identify areas for improvement

1.4 Collect feedback on performance of team members from relevant sources and compare with established team learning needs

2. Develop individuals and teams

2.1 Identify learning and development program goals and objectives, ensuring a match to the specific knowledge and skill requirements of competency standards relevant to the industry

2.2 Ensure that learning delivery methods are appropriate to the learning goals, the learning style of participants, and availability of equipment and resources

2.3 Provide workplace learning opportunities, and coaching and mentoring assistance to facilitate individual and team achievement of competencies

2.4 Create development opportunities that incorporates a range of activities and support materials appropriate to the achievement of identified competencies

2.5 Identify and approve resources and time lines required for learning activities in accordance with organisational requirements

3. Monitor and evaluate workplace learning

3.1 Use feedback from individuals or teams to identify and implement improvements in future learning arrangements

3.2 Assess and record outcomes and performance of individuals/teams to determine the effectiveness of development programs and the extent of additional development support

3.3 Negotiate modifications to learning plans to improve the efficiency and effectiveness of learning

3.4 Document and maintain records and reports of competency according to organisational requirements

Learning Outcomes

The learner is expected to acquire knowledge and competency in the following areas:

a) communication skills to receive and report on feedback, to maintain effective relationships and to manage conflict
b) culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities
c) leadership skills to gain trust and confidence of clients and colleagues
d) literacy skills to read, write and understand a variety of texts; and to edit and proofread documents to ensure clarity of meaning, accuracy and consistency of information
e) negotiation skills to achieve mutually acceptable outcomes
f) technology skills to support effective communication and presentation

Details of Learning Activities

This course is structured to provide students with the optimum learning experience. Students will participate in a combination of group and individual assessment activities. These assessable activities will be provided by of face to face teacher/student deliveries and tutorial exercises. Students will be required to research and prepare additional assessable activities outside of timetabled time. Students will be required to use online teaching and learning facilities

Teaching Schedule

Semester 1 2009
Week Number/BeginningTopicsResources
Week 1: 9 FebruaryIntroduction and course overview. Organisation of class work groups/teams 
Week 2: 16 FebruaryDetermine development needs - identify and implement learning and development needsneeds BSBLED401A/1.1Text: Pearson Learner Guide Chapter 1
Week 3: 23 FebruaryDetermine development needs - developing and implementing a learning plan collaboratively - BSBLED401A/1.2Text: Pearson Learner Guide Chapter 1
Week 4: 2 MarchDetermine development needs - encouraging individuals to self-evaluate their performance - collecting feedback on performance of team members - BSBLED401A/1.3/1.4Text: Pearson Learner Guide Chapter 1

Week 5: 9 March

Develop individuals and teams - identifying learning and development goals and objectives - BSBLED401A/2.1Text: Pearson Learner Guide Chapter 2
Week 6: 16 March Develop individuals and teams -ensure learning delivery methods are appropriate -BSBLED401A/2.2Text: Pearson Learner Guide Chapter 2
Week 7: 23 March The Learning Contract - class and group exercises 
Week 8: 30 March Develop individuals and teams - providing workplace opportunities to develop individuals and teams - BSBLED401A/2.3Text: Pearson Learner Guide Chapter 2
Week 9: 6 AprilSPLIT WEEK - Develop individuals and teams - creating development opportunities - identifying resources and timelines for learning BSBLED401A/2.4/2.5Text: Pearson Learner Guide Chapter 2
Week 9: 13 AprilSPLIT WEEK - Develop individuals and teams - creating development opportunities - identifying resources and timelines for learning BSBLED401A/2.4/2.5Text: Pearson Learner Guide Chapter 2
Week 10: 20 April Monitor and evaluate workplace learning - using feedback to identify and implement improvements in learning programs - BSBLED401A/3.1Text: Pearson Learner Guide Chapter 3
Week 11: 27 April GUEST SPEAKER - Develop Teams and Individuals 
Week 12: 4 May Monitor and evaluate workplace learning - assessing and recording outcomes and performance - BSBLED401A/3.2Text: Pearson Learner Guide Chapter 3
Week 13: 11 May Monitor and evaluate workplace learning - modifying the learning plan - documenting and maintaining records - BSBLED401A/3.3/3.4Text: Pearson Learner Guide Chapter 3

Week 14: 18 May

 Course summary and revision for final test 
Week 15: 25 May Final test 
Week 16: 1 June Course evaluation and review 

Learning Resources

Prescribed Texts

Develop teams and individuals - Pearson Education Australia - Business Services Resources - Learner Guide

978 0 7339 93


Other Resources

Management Theory and Practice, 3e, Kris Cole, Pearson Education Australia IBSN 9781741032413

Overview of Assessment

Assessment will incorporate a variety of methods including in class exercises, written tests, presentations and a major group project. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met . Students will be provided with feedback throughout the course to check their progress.

Assessment Tasks

Assessment task 1: Reflective E-journal       20% Individual mark

Students are required to contribute weekly to a reflective e-journal via the Blackboard. The reflection is to cover the previous week’s topics and discusssions and any further observations relating the topic to current situations in the student’s life are welcomed and encouraged. Marks are awarded for the depth and acuity of the comments and reflection, no marks are given for simple reporting of what happened

Assessment task 2: Group presentations     50%    (Individual mark 30% Group mark 20%)

Students will be required to research and prepare presentations to the class on course topics, in teams allocated by the teacher. Marks will be awarded for individual presentation skills, teamwork in both development and presentation of the topics, and the depth of skills and knowledge of the the subject matter. All individual and team presentations will be subject to questioning by the teacher and class to demonstrate competency in the subject matter

Assessment task 3: Final test                         20% Individual mark

This test will cover all course material and will be by direct questions and a case study

Assessment task 4: Class participation        10% Individual mark

Students are expected to participate in all class activities including discussions, questions and answers, and exercises. Marks are awarded according to demonstration of competencies and skills and knowledge of, active participation, respect for others, on-time attendance, peer assessment, class policies and procedures etc.

Assessment Matrix

Assessment Matrix

Assessment 1

Assessment 2

Assessment 3

Assessment 4

BSBLED401A/1 Determine development needs





BSBLED401A/2 Develop teams and individuals





BSBLED401A/3 Monitor and evaluate workplace learning





Other Information

Teacher Contact
Out of class communication to all students will occur using the RMIT student email. It is essential that you check your email prior to attending each class.
Consultation times will be made available to you in the first week of classes. Consultations may also be arranged via email.

Self Managed Learning
Students will be required to undertake research and assessment practice outside of regular class times. Exercises are provided to the students to facilitate their learning in a self-paced manner and form part of the overall achievement of the competencies in this course. Students are reminded that they are expected to spend an equal amount of time outside of class, furthering their understanding of the concepts being taught, as they do in class to be deemed competent in this course.

Course Evaluation & Feedback
You will receive ongoing feedback on your progress in the course. Feedback on assessment will be given in a timely manner. You will be informed about how to improve your performance in the competency/course and what you need to do to be deemed competent or to gain a pass in the assessment.
Feedback on the course itself is welcome at any time to the class teacher, course coordinator or program coordinator. Periodic course evaluation surveys are also conducted.

Students who require general assistance should, in the first instance, approach their class teacher. Secondly, students should contact the Course Coordinator and lastly, the Program coordinator.

Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data and oral presentation. Plagiarism occurs when the origin of the material used is not appropriately cited. it also occurs through enabling plagiarism, which is the act of assisting or allowing another person to plagiarise or to copy your own work. Please make sure you consider this carefully in completing all your work and assessments in this course and if you are unsure about whether you might have plagiarised, seek help from your teacher.

Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying a whole or any part of another student’s work; and
• Submitting work as your own that someone else has done for you.

For further information including “Plagiarism (and how to avoid it): Resources for Students” please refer to the Plagiarism section of the RMIT Policies, available at in the Teaching and Learning Policy section.

For information relating to the penalties for plagiarism and cheating, please refer to Regulation 6.1.1 Student Discipline available at
Penalties include official reprimand, recording of a failure result or expulsion from the University.

The originality verification software Turnitin (see, may be used on assessments in this course.

Note, if requested by your teacher, you must complete a hardcopy of the RMIT coversheet with your assessment submissions:

To support you with issues associated with the honesty and full referencing of external work presented in assignments, please visit the University website for Academic Integrity:

Specifically, support resources for yourself as a student to ensure that your submitted assessment accurately represents your work are provided at:

Submission of written work/assessment
All of your written work must conform with RMIT’s guidelines “Written Reports And Essays: Guidelines For Referencing And Presentation In RMIT Business” which can be found at:

All of your written assessment must be lodged by the due date in the format specified for the particular assessment task. Written assessments must have a footer containing: student number, student name, course code, title of assessment and teacher’s name.

Staple your assignment. Please do not place in plastic binders or plastic pockets.

Attach a signed Assignment Cover Sheet to each submission of written work or assessment. Cover Sheets are available near the lifts on Level 13 or from

You must keep a copy of your assignment/written work, which can be produced if the original is lost or damaged.

Supervised Assessment
Unless otherwise instructed by your class teacher, course coordinator or invigilator, the following conditions apply to your supervised assessments:
• All answers are written in blue or black pen only. Answers written in other colours or pencil will not be marked, excluding diagrams.
• The only materials which may be brought into the assessment room are blue or black pens, pencil, eraser and correction fluid. Items such as electronic dictionaries, mobile phones, electronic devices, written material and paper are not to be brought into the assessment room. It is a breach of assessment conditions to have any unauthorized materials or equipment in the assessment room.
• Assessment papers, questions and other material provided by the University are not to be removed from the assessment room.
• There is no communication of any kind with any person either inside or outside the assessment venue, apart from the assessment supervisor/invigilator or course teachers.

Special Consideration
Special Consideration is a process that enables the University to take account of unexpected circumstances such as illness, injury or bereavement that affect a student’s performance in assessment. Special Consideration can be applied for to obtain:
a) Alternative Assessment
b) Extension of Time
c) Equitable Assessment Arrangement
d) Deferred Assessment

You may apply for special consideration up to and no later than 48 hours (2 working days) after the date of test/exam or due date for assessment. Forms are available from The Hub or from

Grounds for special Consideration may include illness, accident, bereavement, hardship/trauma. All supporting documentation must be included with your application. Completed forms must be addressed submitted to the Hub on Level 4 Building 108. Further information can be accessed from

Return of Assessments
Assessments will be returned to you by one of the following methods (please ask your class teacher or course coordinator for further information):
1. Assignments/written work will be returned to you
• During class/lecture times
• By post if you attach a stamped, self-addressed A4-sized envelope to your assignment
2. In-class tests will be returned to you for individual consultation with your teacher; the teacher will re-collect the tests which are to be retained by the Business TAFE School.

Variations to Assessment
A change will not be made to the form or forms of assessment as detailed in the Course Guide unless:
1. the students enrolled in that course have received notice in writing of the proposed change; and
2. the change is approved by the Head of School and not less than seventy percent of the students enrolled in that course.

Appealing Assessment
You are entitled to appeal assessment results. Any appeal should be submitted to the Course Co-ordinator Student Liaison, Seymour Jacobson not more than 10 days after receiving notice of the result for the assessment. Please refer to RMIT Policy – Appeal Against Assessment Result available at in the Teaching and Learning Policy area.

Non and Late Submission of Work
If you do not attempt an assessment or meet an assessment deadline and have not been granted Special Consideration, you will not receive a mark for the assessment and be deemed NYC (Not Yet Competent).

Relevant previous study or work/life experience and credit in this course
RMIT University recognises nationally accredited or endorsed qualifications and Statements of Attainment issued to the student by other Registered Training Organisations (RTO’s).

Also, RMIT provides credit for work experience or other forms of life experience that match the learning outcomes/competencies of RMIT courses. You must provide evidence that is current, relevant valid, and verifiable that your experience matches the learning outcomes/competencies of the relevant course for which you are seeking credit. This evidence may include formal qualifications (certificates, etc); work samples; references; documents, etc. Please speak to your teacher before applying.

To apply, you should obtain an RPL Information Sheet from BTS Reception on Level 13. Forms are also available at Reception or from the RMIT Website at . You should complete the appropriate form (RPL and/or Credit Transfer), attach the relevant supporting documentation and submit to the Program Coordinator via Level 13 reception within one month of enrolling.

Course Overview: Access Course Overview