Course Title: Implement operational plan

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: BUSM6245C

Course Title: Implement operational plan

School: 650T TAFE Business

Campus: City Campus

Program: C4226 - Certificate IV in Frontline Management

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact

Name and Contact Details of All Other Relevant Staff

Seymour Jacobson

9925 1563

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course will enable you to understand how to implement operational plans, understand how to monitor and adjust operational performance, producing short term plans for the department/sections, plan and acquire resources and produce reports on performance as required.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBMGT402A Implement operational plan


1.Implement operational plan

Performance Criteria:

1.1. Collate, analyse and organise details of resource requirements in consultation with relevant personnel, colleagues and specialist resource managers
1.2. Implement operational plans to contribute to the achievement of organisation's performance/business plan
1.3. Identify and use key performance indicators (KPIs) to monitor operational performance
1.4. Undertake contingency planning and consultation processes
1.5. Provide assistance in the development and presentation of proposals for resource requirements in line with operational planning processes


2.Implement resource acquisition

Performance Criteria:

2.1. Recruit and induct employees within organisation's policies, practices and procedures
2.2. Implement plans for acquisition of physical resources and services within organisation's policies, practices and procedures and in consultation with relevant personnel


3.Monitor operational performance

Performance Criteria:

3.1. Monitor performance systems and processes to assess progress in achieving profit/productivity plans and targets
3.2. Analyse and use budget and actual financial information to monitor profit/productivity performance
3.3. Identify unsatisfactory performance and take prompt action to rectify the situation according to organisational policies
3.4. Provide mentoring, coaching and supervision to support individuals and teams to use resources effectively, economically and safely
3.5. Present recommendations for variation to operational plans to the designated persons/groups and gain approval
3.6. Implement systems, procedures and records associated with performance in accordance with organisation's requirements

Learning Outcomes

Details of Learning Activities

This course will be a combination of lectures, class exercises, questionnaires, case studies, on line study, and peer interaction. Students are expected to take part in the training activities and contribute through discussion and debate across the topics covered by the course. Attendance is mandatory for students for all classes where there is an in-class assessment

Teaching Schedule

WEEK NUMBER/DATEContentAssessment
1.    11 February                                 Introduction to course                                                        

Course overview, Assessment overview, Academic administration procedures, Class management,                                                                 

2. 18 February

1. Implement operational plan

1.1 Establish resource requirements

Planning, SMART Plans, identify objectives

Text: Pages 1-5

3. 25 February1.1 Establish resource reqirements

Identifying resource requirements, consulting to secure resources

Text: Pages 5-9


4. 4 March1.2 Implement operational plans

SWOT analysis, scheduling, communications, monitoring

Text: Pages 9-11



5. 11 March1.3 Key Performance indicators

Functions of KPI’s, developing KPI’s, KRA’s

Text: Pages 12-17

6. 18 March1.4 Contingency planning

Risk analysis

Text: Pages 17-20

7. 25 March

1.5 Consultation processes

1.6 Proposals for resource requirements

Consultation processes

Proposals for resource requirements

Text:  Pages 21-26


8. 8 April

2. Implement resource acquisition

2.1 Recruit employees

2.2 Inducting new staff

Recruitment, job description, screening candidates, conductiong interviews, inducting new staff

Text: Pages 32-39


9. 15 April2.3 Acquisition of physical resources and services

Choosing suppliers, ordering, resource control

Text: Pages 39-44


10. 22 April

3. Monitor operational performance

3.1 Monitoring performance

Monitoring performance, systems and processes, technology, management by objectives

Text: Pages 51-55


11. 29 April

3.2 Monitoring profit and productivity

3.3 Unsatisfactory performance

Budgets, performance reports

Text: Pages 56-58

Variances in performance, labour, overheads, control

Text: Pages 59-61

12. 6 May3.4 Mentoring, coaching and supervising staff for best use of resourcesTraining, coaching, mentoring

Text: Pages 62-66


13. 13 May3.5 Approvals for variations in operational plansVariations, developing recommendations, proposals, approvals, implementation plans

Text: Pages 66-70

14. 20 May3.6 Implement performance systems, procedures and recordsCompliance, workplace policies and procedures, version control

Text: Pages 70-73


15. 27 MayAssessment 3


16. 3 June Course review 

NOTE : This schedule may be varied due to unforeseen circumstances, but students will not be disadvantaged as a result

Learning Resources

Prescribed Texts

BSBMGT402A Implement Operational Plan, Learner Guide, Pearson Education Australia, 2008

978 0 7339 92


Management: theory and practice; 5e; Cole, K; Pearson Australia, 2013  


Other Resources

1. Handouts and exercises will be given in classs as appropriate
2. myRMIT Blackboard
3.The Learning Lab is a learning and study skills site developed by the Learning Skills Unit offering online interactive tutorials, printable handouts and an email Learning Query service. The site is helps students develop capabilities for tertiary study.
4. RMIT Library 

Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical assessments, problem-solving exercises, presentations, direct observation of actual and simulated work practice, presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work-based or course activities.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.  Students will be provided with feedback throughout the course to check their progress.

Assessment Tasks

There are 3 assessments in the course

Students must pass all assessments to be competent in this course. If a submission is assessed as Not Yet Competent, (NYC), you will be given another chance within a short timeframe to re-submit. This does not apply to late submissions, which will be subject to Special Consideration Conditions

ASSESSMENT 1: In class test 

Establish resource requirements  
Week 4 - This short, in class, test will be to assess your understanding and interpretation of establishing resource requirements and will consist of questions with short essay answers

ASSESSMENT 2: Case studies 

Case study 1 - Operational plan                                              
Week 8 - This response to a case study, which will be handed out in class, will be submitted on line to myRMIT

Case study 2 - Human resource acquisition                              
Week 10 - This case study can be found on Page 47 of the Learner Guide. You will submit your response on line to myRMIT


ASSESSMENT 3: In class test

Monitor operational performance                   
Week 15 - This in class test will be to assess your understanding and interpretation of monitoring operational performance and will consist of questions with essay answers

Each page of your online assessments should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Carole Marco S123456, Task 2, BUSM6245C Implement operational plan, Page 1 of 10.


Assessment Matrix

Other Information

Academic Administration Procedures

Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data and oral presentation. Plagiarism occurs when the origin of the material used is not appropriately cited. Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying a whole or any part of another student’s work; and
• Submitting work as your own that someone else has done for you.
For further information including “Plagiarism (and how to avoid it): Resources for Students” refer to the Plagiarism section of the RMIT Policies, at in the Teaching and Learning Policy section. Penalties include official reprimand, recording of a failure result or expulsion from the University.



Students are required to use the Harvard system of referencing for this course

Submissions which do not use the Harvard system of referencing will not be assessed as Not Yet Competent,(NYC), but  will penalised in the grading until referencing is correct,  Wrong referencing includes using the footnote system instead of the Harvard (author-date) system, no page numbers in references where there is a quote, being unable to use the formula for in-text referencing, using a bibliography instead of a reference list, having no reference list, failing to show where a quote begins and ends, writing out the book title because you don’t know how to use references and not using all elements of the reference citation i.e. surname, initial, date published, title (correctly signified), publisher and place published. Minor errors such as wrong punctuation, a wrong page number or a simple typographical error in a date are not defined as an error.

Submission of written work/assessments
Written work must conform with RMIT’s guidelines “Written Reports And Essays: Guidelines For Referencing And Presentation In RMIT Business”, in respect to Harvard Referencing, which can be found at:
Written assessment must be lodged by the due date in the format specified.
Please do not place work in plastic binders or plastic pockets.
Attach a signed Assignment Cover Sheet to each submission of written work or assessment.

You must keep a copy of your assignment/written work, which can be produced if the original is lost or damaged.

Each page of your online assessments should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Juliet Wiggins S123456, Task 2, BUSM6245C Implement operational plan, Page 1 of 10.

Special Consideration
Special Consideration is a process that enables the University to take account of unexpected circumstances such as illness, injury or bereavement that affect a student’s performance in assessment. Forms are available from Further information can be accessed from

Return of Assessments
Any hard copy assessments which are completed in-class will be returned to you during class/lecture times, together with feedback comments from your assessor. Online assessments feedback will be online via myRMIT. Assessment results are given normally within two working weeks of submission

Variations to Assessment
A change will not be made to the form or forms of assessment as detailed in the Course Guide unless:
1. the students enrolled in that course have received notice in writing of the proposed change; and
2. the change is approved by the Head of School and not less than 70% of the students enrolled in that course.
Appealing Assessment
You are entitled to appeal assessment results. Refer to RMIT Policy – Appeal Against Assessment Result available at in the Teaching and Learning Policy area.
Students are required to attempt all assessments and be rated as competent against all performance criteria to pass the course.
RMIT University recognises nationally accredited or endorsed qualifications and Statements of Attainment issued to the student by other Registered Training Organisations (RTO’s). Also, RMIT provides credit for work experience or other forms of life experience that match the learning outcomes/competencies of RMIT courses. You must provide evidence that is current, relevant valid, and verifiable that your experience matches the learning outcomes/competencies of the relevant course for which you are seeking credit. This evidence may include formal qualifications (certificates, etc); work samples; references; documents, etc. Please speak to your teacher before applying.
To apply, you should obtain an RPL Information Sheet. Forms are available on the RMIT Website at . You should complete the appropriate form (RPL and/or Credit Transfer), attach the relevant supporting documentation and submit the form to your facilitator for this unit.

Marking Guide (competency):
Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.
You need to demonstrate you are competent in each element of the unit of competency you are studying.
You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.
Please refer to the Final Grades table below.

Marking Guide (Grading)
Each assessment task is marked as Competent or Not Yet Competent but not graded until achieving competency across the assessment tasks. We then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognized against industry standards and employability skills.

The grading is according to the following criteria:

We are looking for a high level of ability to complete all tasks independently as per the specifications as well as demonstrating a high level of initiative in your approach to Implement operational plan

We are looking for depth of understanding of the key concepts and knowledge required in Implement operational plan. You should be able to demonstrate a thorough understanding of all applicable operational planning principles in all the assessment tasks.

We are looking for appropriate use of technology to assist in presenting all tasks clearly and suitable for the intended audience. You also need to show an understanding of the kinds of problems that can arise in an operational planning situation in a workplace with people and teams and how these might be addressed.

We expect to see on-going uploading of information that is relevant to the unit, full utilisation of Blackboard as per course requirements and timely submission of all required assessment tasks.

We expect to see contributions to relevant discussions and scheduled collaborative sessions. In addition your tasks should demonstrate a very good understanding of strategies for a collaborative approach to operational planning in the workplace.

Final Grades table:

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Course Overview: Access Course Overview