Course Title: Administer alternative dispute-resolution proceedings
Part A: Course Overview
Program: C4240 Certificate IV in Government (Court Services)
Course Title: Administer alternative dispute-resolution proceedings
Portfolio: DSC Portfolio Office
Nominal Hours: 35
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Contact: Lauren Weaver
Course Contact Phone: +61 3 9925 4622
Course Contact Email: lauren.weaver@rmit.edu.au
Course Description
This course covers the competencies required to administer alternative dispute-resolution (ADR) proceedings, including mandatory and voluntary proceedings within the court, or referral to other services. In the workplace, staff must be able to implement relevant procedures, protocols and policy relating to ADR proceedings. They must be able to provide constructive and effective assistance, information and referral to the parties undertaking the process.
Pre-requisite Courses and Assumed Knowledge and Capabilities
No pre-requisite is required for this unit of competency, however this unit is part of an Industry based program, offered to trainee Court Registrars.
National Competency Codes and Titles
National Element Code & Title: |
PSPCRT415A Administer alternative dispute-resolution proceedings |
Elements: |
1. Arrange compliance with mandatory ADR procedures 2. Refer parties to ADR procedures and services 3. Support ADR processes |
Learning Outcomes
See Elements
Overview of Assessment
Assessments will incorporate a variety of methods including one or more of the following: written test, open book exam, case studies, class presentation, group project, role play scenarios, practical demonstrations, observations, reports, quizzes, and fieldwork assignments.