Course Title: Respond holistically to client issues and refer appropriately

Part A: Course Overview

Program: C4262 Certificate IV in Youth Work

Course Title: Respond holistically to client issues and refer appropriately

Portfolio: DSC Portfolio Office

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

HWSS5454C

City Campus

TAFE

365T Global, Urban and Social Studies

Face-to-Face or Internet or Workplace

 Term1 2011,
Term1 2012,
Term1 2013

Course Contact: Jennifer Brooker

Course Contact Phone: +(61 3) 9925 4115

Course Contact Email: jennifer.brooker@rmit.edu.au



Course Description

In this unit you will develop the knowledge and skills required to assess a range of client issues and refer appropriately.

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no pre-requisite courses required.



National Competency Codes and Titles

National Element Code & Title:

CHCCS422A Respond holistically to client issues and refer appropriately

Elements:

Analyse and assess information to determine appropriate course of action to be followed

Establish interpersonal relationship with client

Identify the range of issues impacting on the client and assess client needs

Refer client to other services to provide coordinated support

Review effectiveness of services provided to meet client needs

Learning Outcomes

By completing this unit you will achieve and demonstrate competence in the following elements:

  1. Establish interpersonal relationship with client
  2. Identify the range of issues impacting on the client and assess client needs
  3. Analyse and assess information to determine appropriate course of action to be followed
  4. Refer client to other services to provide coordinated support
  5. Review effectiveness of services provided to meet client needs


Overview of Assessment

This unit forms a major part of the practical placement component of this qualification. Assessment is undertaken within the work environment. Students are required to assess their own level of competency during their placement period which is then discussed and confirmed with their workplace supervisor and placement coordinator.