Course Title: Use targeted communication skills to build relationships

Part A: Course Overview

Program: C4262 Certificate IV in Youth Work

Course Title: Use targeted communication skills to build relationships

Portfolio: DSC Portfolio Office

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

MKTG7229C

City Campus

TAFE

365T Global, Urban and Social Studies

Face-to-Face or Workplace

 Term1 2011,
Term1 2012,
Term1 2013

Course Contact: Jennifer Brooker

Course Contact Phone: +(61 3) 9925 4115

Course Contact Email: jennifer.brooker@rmit.edu.au



Course Description

This unit describes the knowledge and skills required to apply specific workplace communication techniques to build and maintain relationships with clients and colleagues based on respect and trust.

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no pre-requisite courses.



National Competency Codes and Titles

National Element Code & Title:

CHCCOM403A Use targeted communication skills to build relationships

Elements:

Communicate effectively with clients and staff

Contribute to the implementation of effective communication strategies

Facilitate discussions

Identify communication strategies to build relationships with clients who are involuntary or present communication challenges

Use specific communication techniques to maintain constructive interaction

Learning Outcomes

By completing this unit you will achieve abd demonstrate competence in the following elements:

  1. Communicate effectively with clients and staff
  2. Contribute to the implementation of effective communication strategies
  3. Use specific communication techniques to maintain constructive interaction
  4. Facilitate discussions
  5. Identify communication strategies to build relationships with clients who are involuntary or present communication challenges


Overview of Assessment

This course is assessed using a combination of both parctical and theoretically based tasks