Course Title: Work effectively with culturally diverse clients and co-workers
Part B: Course Detail
Teaching Period: Term1 2012
Course Code: EMPL5931C
Course Title: Work effectively with culturally diverse clients and co-workers
School: 365T Global Studies, Soc Sci & Plng
Campus: City Campus
Program: C4262 - Certificate IV in Youth Work
Course Contact : Jennifer Brooker
Course Contact Phone: +(61 3) 9925 4115
Course Contact Email:jennifer.brooker@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Not applicable.
Course Description
This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTHIR403C Work effectively with culturally diverse clients and co-workers |
Element: |
Accept cultural diversity as a basis for effective work place and professional relationships |
Performance Criteria: |
2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients |
Element: |
Communicate effectively with culturally diverse persons |
Performance Criteria: |
3.1 Show respect for cultural diversity in all communication with clients, families, staff and others |
Element: |
Reflect cultural awareness in work practice |
Performance Criteria: |
1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices |
Element: |
Resolve cross-cultural misunderstandings |
Performance Criteria: |
4.1 Identify issues that may cause conflict |
Learning Outcomes
Details of Learning Activities
Work will be within a prescribed range of functions involving known routines and procedures with some accountability for the quality of outcomes. The workplace context may be:
• Specific community
• Community or regional service
• Department of a large institution or organisation
• Specialised service or organisation.
Application of this unit should be contextualised to reflect any requirements, issues and practices specific to each workplace.
Students will attend scheduled classes for this competency throughout the year and partake in 240 hours of work placement as well.
Teaching Schedule
Classes for this competency are scheduled in both semesters. During these classes students will partake in a variety of written and oral assessment tasks, field trips, individual and group presentations, and incorporate their placement as well.
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment for this competency is a combination of work placement, written and oral tasks and class-based activities.
Assessment Tasks
Assessment tasks for this competency include written and oral assessment tasks, and individual and group presentations. Reflective journal entries throughout the year will also be expected of the students.
Assessment Matrix
Course Overview: Access Course Overview