Course Title: Respond holistically to client issues and refer appropriately
Part B: Course Detail
Teaching Period: Term1 2011
Course Code: HWSS5454C
Course Title: Respond holistically to client issues and refer appropriately
School: 365T Global Studies, Soc Sci & Plng
Campus: City Campus
Program: C4262 - Certificate IV in Youth Work
Course Contact : Jennifer Brooker
Course Contact Phone: +(61 3) 9925 4115
Course Contact Email:jennifer.brooker@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Zaina Indira Nehme
Nominal Hours: 75
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
There are no pre-requisite courses required.
Course Description
In this unit you will develop the knowledge and skills required to assess a range of client issues and refer appropriately.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCS422A Respond holistically to client issues and refer appropriately |
Element: |
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Performance Criteria: |
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Learning Outcomes
By completing this unit you will achieve and demonstrate competence in the following elements:
- Establish interpersonal relationship with client
- Identify the range of issues impacting on the client and assess client needs
- Analyse and assess information to determine appropriate course of action to be followed
- Refer client to other services to provide coordinated support
- Review effectiveness of services provided to meet client needs
Details of Learning Activities
Your practical placement during this course (240 hours) will provide the learning opportunities necessary to develop the required skills, knowledge and attitude.
Teaching Schedule
There are no classes scheduled for this unit. All learning will take place during your practical placement.
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
This unit forms a major part of the practical placement component of this qualification. Assessment is undertaken within the work environment. Students are required to assess their own level of competency during their placement period which is then discussed and confirmed with their workplace supervisor and placement coordinator.
Assessment Tasks
This unit will be assessed on-the-job during your practical placement.
To be deemed competent you must successfully complete an assessment task requiring you to demonstrate an understanding of how an agency works with its clients to assess their needs and provide effective support in a holistic way.
Task length: 300 - 500 words
Due Date: August 1st, 2011
Assessment Matrix
Course Overview: Access Course Overview