Course Title: Undertake case management for clients with complex needs

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: HWSS5523C

Course Title: Undertake case management for clients with complex needs

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4262 - Certificate IV in Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +(61 3) 9925 4115

Course Contact Email:jennifer.brooker@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites or co-requisites for this course

Course Description

This unit describes the knowledge and skills required to provide case management to clients who have already been assessed and whose needs have been identified as extending across a number of areas, such as aged care, community care, disability, mental health, drugs, alcohol or homelessness


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCM404A Undertake case management for clients with complex needs

Element:

Develop priorities for service and support inputs

Performance Criteria:

3.1 Work with the client to identify the priority for different service and support requirements
3.2 Work with the client to identify possible timeframes and overlaps of service and support requirements
3.3 Work with the client to identify their capacity to meet the logistic requirements of services and supports
3.4 Respond to concerns about client self-harm and/or harm to others within statutory and duty of care requirements
3.5 Provide information about referral procedures
3.6 Determine the level of support the client will require to self refer
3.7 Determine the roles of the client, relevant others and the worker in the referral process
 

Element:

Identify services required to deal with the client's complex needs

Performance Criteria:

2.1 Work with the client to identify the range of issues that will require service input
2.2 Work with the client to identify the interaction and relationships between the different presenting issues
2.3 Work with the client to identify consequences of not addressing all of the issues
2.4 Identify the full range of appropriate service and/or support options
2.5 Provide information about different service and support options with details on aspects that may be appropriate for the client
 

Element:

Implement and monitor agreed upon activities and processes

Performance Criteria:

4.1 Implement strategies to continually monitor the effectiveness of case management processes against agreed goals, relevant services and programs, client and stakeholder satisfaction
4.2 Assess the need for changes in case plan, including the need for ongoing intervention, and develop strategies for alternatives as appropriate
4.3 Successfully negotiate with relevant parties, any proposed changes arising from case review
4.4 Utilise processes for case closure as appropriate, to comply with organisation procedures
 

Element:

Work within a case management framework suitable for the client's needs

Performance Criteria:

1.1 Identify a range of case management models that have established effectiveness
1.2 Develop or adapt and apply case management processes appropriate to implementing statutory requirements
1.3 Develop or adapt and apply case management processes appropriate to the unique case management requirements of the client
1.4 Determine, with the client and relevant others, the outcome to be achieved through case management
1.5 Provide information of the case management process to the client and relevant others
1.6 Provide information on the client's role in the case management process
1.7 Provide information on rights of appeal and avenues of complaint so that the person understands their rights
 

Learning Outcomes


Students will achieve learning outcomes as identified by the elements


Details of Learning Activities

This unit applies to work in a range of community service contexts, including youth work. Students will learn how to do case mangement and the importance of it from a legal and ethical view point.  They will look at how to case manage a client successfully.


Teaching Schedule

Classes for this unit of competency will be held in the second half of semester one, from April to June 2013. This will be for seven (7) weeks.


Learning Resources

Prescribed Texts


References


Other Resources

RMIT Library
The University Library provides extensive services, facilities and study space as well as comprehensive collections of books, periodicals and other course related materials, such as DVD’s, magazines, slides, films etc. Computer laboratories with access to a wide range of desktop publishing software are also available. The library also has an expanding virtual collection of electronic resources and networks, including product data, e-books, electronic journals and newspapers, web based tutorials, online reference and document delivery services etc., all of which are accessible on campus, and off campus 24 hours per day. More information on library resources and services can be found at: http://www.rmit.edu.au/library 
If you need additional support, visit RMIT’s Learning Lab, either in person or online: http://www.dlsweb.rmit.edu.au/lsu/


Overview of Assessment

This course is assessed using a combination of both practical and theoretically based tasks.


Assessment Tasks

Students will undertake a small number of case studies (e.g. 3) which will be based on the work done in class.  They wll show how they would case manage a client in the youth sector.  Class activities are also part of the assessment process.

Applying for an Extension
Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. An application for extension of time must be lodged with your tutor or the course coordinator as early as possible, and no later than one working day before the due date for submission.
You can apply for extension using the University’s Extension Application Form – http://mams.rmit.edu.au/seca86tti4g4z.pdf – or by emailing your course coordinator or tutor directly.
An extension of up to seven calendar days may be granted if good reason can be demonstrated. Include supporting evidence (such as medical certificates) with your application.
Extensions beyond seven calendar days cannot be granted by course coordinators, tutors or the School. To apply for an extension of time greater than seven calendar days you must lodge an application for Special Consideration.

Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see: http://www.rmit.edu.au/students/specialconsideration 

Penalties for Late Submission
If you have not been granted an extension or special consideration, late submission will be penalised as follows:

  1. Assessment tasks submitted after the due date of submission shall receive a penalty of five per cent of the grades available for that assessment per day for each day late.
  2. No assessment task shall be accepted more than three weeks after the due date without special consideration.

Assessment Appeals
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:

  • You believe an error has occurred in the calculation of the grade; or,
  • You believe the assessment did not comply with criteria published in the Course Guide; or,
  • You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).

Full details of the procedure (including appeals procedure) can be located at this RMIT site: http://www.rmit.edu.au/policies/academic#assessment


Assessment Matrix

Other Information

Academic Integrity
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity The RMIT library provides tools to assist with your referencing http://www.rmit.edu.au/library/info-trek/referencing 

Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student’s work; and
  • Submitting work as your own that someone else has done for you.

Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy – http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 – and the RMIT Student Discipline Statute and Regulations - http://www.rmit.edu.au/browse;ID=11jgnnjgg70y 

Plagiarism Software
The originality verification software Turnitin may be used in this course. For details, see: http://www.turnitin.com

Course Overview: Access Course Overview