Course Title: Respond holistically to client issues and refer appropriately

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: HWSS5454C

Course Title: Respond holistically to client issues and refer appropriately

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4264 - Certificate IV in Alcohol and Other Drugs Work

Course Contact : Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisite courses required.

Course Description

In this unit you will develop the knowledge and skills required to assess a range of client issues and refer appropriately.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCS422A Respond holistically to client issues and refer appropriately




Performance Criteria:


Learning Outcomes

By completing this unit you will achieve and demonstrate competence in the following elements:

  1. Establish interpersonal relationship with client
  2. Identify the range of issues impacting on the client and assess client needs
  3. Analyse and assess information to determine appropriate course of action to be followed
  4. Refer client to other services to provide coordinated support
  5. Review effectiveness of services provided to meet client needs

Details of Learning Activities

Your practical placement during this course (240 hours) will provide the learning opportunities necessary to develop the required skills knowledge and attitude for this qualification.

Teaching Schedule

There are no individual classes scheduled for this unit. All learning will take place during your practical placement.  

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

This unit will be assessed using a combination of in-class tasks, individual assignments and practical work placement. In addition to class work, students are required to demonstrate competency in this unit as part of their placement requirement.

Assessment Tasks

During your practical placement what were some of the issues impacting on clients and what services were they referred to.

Provide an example of the referral process used in one of your placement agencies

And how is the effectiveness of a referral evaluated

Your answer must demonstrate an understanding of how an agency works with its clients to assess their needs and provide effective support in a holistic way.

Length: 300 – 500 words

Due Date: August 1st 2011

Assessment Matrix

Course Overview: Access Course Overview