Course Title: Maintain an effective work environment

Part B: Course Detail

Teaching Period: Term2 2011

Course Code: EMPL5753C

Course Title: Maintain an effective work environment

School: 360T Education

Campus: Bundoora Campus

Program: C4266 - Certificate IV in Career Development

Course Contact : Judy Heard

Course Contact Phone: +61 3 9925 7513

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

Meeting individual responsibilities within a work group

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCORG405C Maintain an effective work environment


1. Work to achieve identified outcomes

Performance Criteria:

1.1Define and agree own work roles and responsibilities with appropriate people
1.2Develop and implement work plans to ensure:
•Desired outcomes are achieved
•Objectives are met
•Agreed timeframes are met
•Compliance with relevant guidelines and procedures
•Contingencies are managed
•Duty of care responsibilities are met
•Ethical practice, and
•The work of the organisation is promoted.
1.3Where appropriate to work role, incorporate an understanding of relevant legislation and awards into workplace practices and decisions
1.4Where relevant to work role, provide unpaid workers and others with appropriate training, briefing and supervision
1.5Where problems arise in meeting work plans, take appropriate action to re-negotiate or seek assistance


2. Establish and maintain appropriate work relationships

Performance Criteria:

2.1Use effective communication and interpersonal skills to ensure all workplace interactions contribute to achievement of organisation objectives and promotion of the community services industry
2.2Demonstrate consideration of the full range of individual and cultural differences of workplace relations
2.3Deal with any issues related to the wellbeing of work colleagues promptly and in accordance with organisation procedures
2.4Handle potential and actual conflicts in the workplace to minimise disruption


3. Facilitate operation of the workgroup

Performance Criteria:

3.1Actively participate in all team processes to ensure team objectives are met
3.2Ensure individual responsibilities within the team are achieved to the identified standards and timeframe
3.3Appropriately inform individuals for whom you are is responsible of workplace performance standards
3.4Develop and use range of own skills and knowledge as required to enhance team performance
3.5Apply appropriate effort to maximise effective communication and to ensure issues are resolved within the team, and conflict is resolved


4. Review and develop own performance

Performance Criteria:

4.1Regularly monitor own performance against workplans, organisation objectives and client needs
4.2Seek out and access opportunities for formal and informal development of skills and knowledge to optimise performance

Learning Outcomes

Details of Learning Activities

Learning activities for this course, are prescribed in the Australian Career Development Studies materials. These activities require you to read, discuss with colleagues, complete short answer questions as well as participate in case studies based on your reading.

If you have negotiated  a workplace learning project as part of your Learning and Assessment plan, you are expected to access these materials to provide you with the underpinning  knowledge required in developing and implementing your project.

Teaching Schedule

This course is self paced and materials can be accessed online at a time that best suits your study schedule. You are required to  develop  your own study schedule that enables you to complete your study within the timeframes negotiated in your Learning and Assessment Plan.

Learning Resources

Prescribed Texts

There is no prescribed textbook for this course. Please see Other Resources below.


Other Resources

Learning materials for this course are available through myRMIT Studies or at the Australian Career Development Studies website -

Overview of Assessment

Students may demonstrate competency either by RPL (Recognition of Prior Learning), the completion of work place projects or the completion of assessment activities based on the Australian Career Development Studies Level 2 materials.

Assessment Tasks

Recognition of Prior Learning - students undertaking RPL will need to provide evidence of their competency. Please read the RPL Kit and complete the RPL Ready!  mapping document  as the first stage of the RPL Process. You and your assessor will discuss  your  RPL Ready mapping and suitability for RPL. If you are using RPL as assessment for this competency, you and your assessor  once you have collected your evidence, will  undertake a structured professional conversation about your evidence in order to assess your  competency. 

Workplace project assessment - students are required to provide a written report add/or presentation of your project showing evidence of your engagement with the elements of the competency, underpinning knowledge and use of appropriate skills.

Students undertaking study in this unit of competency are required to complete tasks that include:
•    the completion of  ACDS learning material activities
•    application of knowledge to their workplace
The application of knowledge to their workplace task is negotiated with the student and might include the development of resources for clients, that application of your  knowledge to meet your  client’s needs and  implementing new initiatives in the workplace or your practice, completion of case studies and online research

Assessment Matrix

Course Overview: Access Course Overview