Course Title: Establish effective workplace relationships

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: EMPL5641C

Course Title: Establish effective workplace relationships

School: 345T Media and Communication

Campus: City Campus

Program: C4276 - Certificate IV in Sound Production

Course Contact : Program Administration

Course Contact Phone: +61 3 99254815

Course Contact

Name and Contact Details of All Other Relevant Staff

Teacher: John Favaro
Phone: 9925 4815

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course will give students practical lessons and experience in building effective relationships in a work place and/or industry by participating in group work.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR401A Establish effective workplace relationships


Element 1 Collect, analyse and
communicate information
and ideas

Performance Criteria:

1.1 Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance
1.2 Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs
1.3 Implement consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes
1.4 Seek and value contributions from internal and external sources in developing and refining new ideas and approaches
1.5 Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required


Element 2 Develop trust and confidence

Performance Criteria:

2.1 Treat all internal and external contacts with integrity, respect and empathy
2.2 Use the organisation’s social, ethical and business standards to develop and maintain effective relationships
2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance
2.4 Adjust interpersonal styles and methods to meet
organisation’s social and cultural environment
2.5 Encourage other members of the work team to follow examples set, according to organisation’s policies and procedures


Element 3 Develop and maintain
networks and relationships

Performance Criteria:

3.1 Use networks to identify and build relationships
3.2 Use networks and other work relationships to provide identifiable benefits for the team and organisation


Element 4 Manage difficulties into
positive outcomes

Performance Criteria:

4.1 Identify and analyse difficulties, and take action to rectify the situation within the requirements of the organisation and relevant legislation
4.2 Guide and support colleagues to resolve work difficulties
4.3 Regularly review and improve workplace outcomes in consultation with relevant personnel
4.4 Manage poor work performance within the
organisation’s processes
4.5 Manage conflict constructively within the organisation’s processes

Learning Outcomes

On successful completion of this unit, you will be able to build effective workplace relationships and networks within an industry.

Details of Learning Activities

• Classroom delivery
• Assessment of working groups
• Assessment of industry placement



Teaching Schedule

Class Class Content Elements
Class 1

Work Experience - Looking for and finding the right placement

Element 1
Class 2 Resume writing Element 1
Class 3 Unions and associations in the industry Element 2
Class 4 Workplace Legislation - bullying and harrasment / inclusive workplace Element 2
Class 5 Networking Element3
Class 6 Resolving difficulties and poor performance in the workplace Element 4
Class 7 Conflict resolution Element 4
Class 8 Work group Review Elements 1, 2, 3 & 4
Class 9 Studio recording session review Elements 2, 3 & 4
Class 10 Studio recording session review Elements 3 & 4
Class 11 Studio recording session review Elements 3 & 4
Class 12 Assessment and Review - Assessment Tasks 1 & 2 due Elements 4

Learning Resources

Prescribed Texts


You are advised to look at the course Blackboard site for ongoing updated information.

Other Resources

You will be advised of other resources that may assist your learning experience through your lecturer.

Overview of Assessment

This course involves simulated workplace learning and deals with the skills and knowledge required to set up and maintain workplace relationships. During the course you will gain valuable professional industry experience by working on group projects.

Assessment Tasks

To demonstrate competency in this course you will need to complete the following assessment to a satisfactory standard.
You will receive feedback on all assessment and where indicated, you will receive a grade. Graded assessment tasks are equally weighted and will determine your final result for this course.

Assessments in this unit are as follows:

Assessment Task 1: Students will undertake 40 hours of practical placement in industry.
Ungraded Assessment

Assessment Task 2: Students will be be required to complete an written assignment on their knowledge of legislation and theory of Workplace Relations
Graded Assessment

Grades used in this unit are as follows:
Grades which apply to curriculum-based courses:
Grades which apply to courses delivered in accordance with competency-based assessment, but which also use graded assessment:

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved - Graded
NYC Not Yet Competent
DNS Did Not Submit for Assessment


Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant Unit of Competency. These are available through the course contact in Program administration

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions:
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications

The major learning experience involves studio based exercises, demonstration and production. It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback on your work. Where relevant, this feedback will also include suggestions on how you can proceed to the next stage of developing your projects.
Student feedback at RMIT

Student Progress:
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential.

Course Overview: Access Course Overview