Course Title: Use business technology

Part B: Course Detail

Teaching Period: Term2 2012

Course Code: OFFC5210C

Course Title: Use business technology

School: 650T TAFE Business

Campus: City Campus

Program: C4297 - Certificate IV in Banking Services

Course Contact : Clem Simonetto

Course Contact Phone: +61 3 9925 5426

Course Contact

Name and Contact Details of All Other Relevant Staff

Max Kaltmann

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

This course has no pre-requisites but is co-delivered with BSBOHS303B - Contribute to OHS hazard identification and risk assessment

Course Description

This course covers how to select, use and maintain a range of business technology and includes the effective use of computer software to organise information and data.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR204A Use business technology


1. Maintain technology

Performance Criteria:

1.1. Identify and replace used technology consumables in accordance with manufacturer's instructions and organisational requirements
1.2. Carry out and/or arrange routine maintenance to ensure equipment is maintained in accordance with manufacturer's instructions and organisational requirements
1.3. Identify equipment faults accurately and take action in accordance with manufacturer's instructions or report fault to designated person


2. Process and organise data

Performance Criteria:

2.1. Identify, open, generate or amend files and records according to task and organisational requirements
2.2. Operate input devices according to organisational requirements
2.3. Store data appropriately and exit applications without damage to or loss of, data
2.4. Use manuals, training booklets and/or online help or help-desks to overcome basic difficulties with applications


3. Select and use technology

Performance Criteria:

3.1. Select appropriate technology and software applications to achieve the requirements of the task
3.2. Adjust workspace, furniture and equipment to suit user ergonomic requirements
3.3. Use technology according to organisational requirements and in a way which promotes a safe work environment

Learning Outcomes

Upon completion of the course participants will be able to:-
- select and apply appropriate equipment and software applications in relation to assigned task/s
- access, retrieve and store required data
- perform basic maintenance on a range of office equipment

Details of Learning Activities

Learning Activities
A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.
The self-paced activities will be delivered via Blackboard and class notes and will require access to and use of a variety of course material on software applications, processing and organizing data and routine maintenance of computer equipment.
The collaborative classroom based activities will require your participation and contribute in all scheduled learning activities including completion of applied practical exercises and case studies.

Teaching Schedule

9 - 3 SeptemberFamiliarisation with Course, Blackboard, Course requirements, Submission Requirements, Course notes.
Overview of assessment requirements
Where to get support, Student responsibilities
10 - 10 SeptemberUsing and maintaining computer equipmentTask 1 Due
You will receive the feedback in week 11. If required, resubmission for this assessment is due by the end of week 13.
11 - 17 SeptemberUsing and maintaining computer equipment 
12 - 24 SeptemberAssessing and entering computer information 
13 - 1 OctoberAssessing and entering computer information 
14 - 8 OctoberSaving files and producing computer reports 
15 - 15 OctoberSaving files and producing computer reportsTask 2 Due
You will receive the feedback in week 16. If required, resubmission for this assessment is due by Friday 8th June.
16 - 22 OctoberFeedback, re-submission 

Learning Resources

Prescribed Texts


Other Resources

Learning Resources
All relevant learning resources will be placed on the online learning hub (

Students will need to access this site on a weekly basis, print off materials, and bring them to class.

Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical tests, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work-based or course activities.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.

Assessment Tasks

Critical aspects of assessment
Evidence of the following is essential:
• selection and application of appropriate equipment and software applications in relation to assigned task/s
• access, retrieval and storage of required data
• performance of basic maintenance on a range of office equipment

Assessment Tasks
You are required to complete 2 tasks. You must successfully complete both tasks to be deemed competent in this unit.

TASK 1 (Due Date: End of week 10)
Prepare an itemised list. This will require a write-up of all pieces of equipment located in your workplace and a brief explanation of:
- function of each piece of equipment;
- benefits of each piece of equipment;
- how the use of office equipment complies with HO&S policies and procedures.

TASK 2 (Due Date: End of Week 15)
This task consists of two components:
1. Work samples
This requires creating of a portfolio of samples of work from a variety of office equipment. Iot should containexamples of the following:
- photocopies;
- faxes;
- emails;
- microsoft documents or similar documents;
- spreadsheets;
- information from websites.

2. Write a brief maintenance plan
Write a short plan about maintaining and reparing the office equipment. Your plan should inlcude:
- the minor faults and basic maintenance you can perform;
- the system you use top report equipment difficluties and faults and wat records you keep about mainteneance.


Assessment Matrix

Other Information

Marking Guide (competency):
Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.

You need to demonstrate you are competent in each element of the unit of competency you are studying.   You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.  
Please refer to the Final Grades table below.

Marking Guide (Grading)
After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognized against industry standards and employability skills.

The grading is according to the following criteria:
This requires a high level of ability to complete all tasks independently as per the assessment task specifications: listing office equipment used at work, creating a portfolio of work samples and the eystem uded to report equipment faults.

This requires understanding of the key equipment used at work and the skills and knowledge required to use a variety of office equipment. You should be able to demonstrate a knowldege of the system used to report equipment faults.

This requires the appropriate use of technology to assist in presenting all tasks clearly and suitable for the intended audience. You also need to show an understanding of the kinds of problems that can arise in maintaining office equipment.

This requires completion of the assessment tasks to meet required due dates and in the format specified.

You are required to make contributions to relevant discussions in class and in seeking feedback from relevant staff in using appropriate equipment and in reporting equipment difficluties and faults.

Final Grades table:
CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Course Overview: Access Course Overview