Course Title: Determine and confirm client business requirements

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: BUSM6451C

Course Title: Determine and confirm client business requirements

School: 155T Life & Physical Sciences

Campus: City Campus

Program: C4299 - Certificate IV in Information Technology Networking

Course Contact : Geoff Moss

Course Contact Phone: +61 3 9925 4852

Course Contact

Name and Contact Details of All Other Relevant Staff

Teacher: Geoff Moss
Phone: 9925 4852
Office: 51.07.01

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites for this course.

Course Description

This unit defines the competency required to Determine and confirm client business expectations as prescribed in the ICA11 Information and Communications Training Package.
When you undertake this unit you will develop the ability to gather, identify and record client business requirements, and to verify that the information is accurate, relevant and complete.
The outcome of the unit is for you to be able to gather information to determine business system requirements to meet a client’s expectations and needs. 

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICAICT401A Determine and confirm client business requirements


1. Determine context of business need or problem

Performance Criteria:

1.1 Establish the business problem to be investigated including determining system boundaries, scope and the development methodology to be used
1.2 Choose information gathering method and develop questions appropriate to business problem
1.3 Develop objectives and identify expected outcomes to be achieved
1.4 Document the business problem
1.5 Submit documentation to appropriate person for substantiation


2. Gather information

Performance Criteria:

2.1 Use chosen information gathering method to identify clients of the system and problems they encounter
2.2 Record client responses
2.3 Analyse gathered information to identify new system requirements and establish problem specifications
2.4 Document system requirements and problems
2.5 Analyse physical requirements and identify changes required to implement new systems


3. Confirm system specifications

Performance Criteria:

3.1 Check documentation to ensure it meets client business needs
3.2 Submit documentation to the client for verification of accuracy and approval
3.3 Make changes to the documentation as necessary as indicated by the client
3.4 Submit documentation to client for final approval/sign-off

Learning Outcomes

This course will be part of two clusters of courses involving an integrated assignment and an integrated project.
The integrated assignment, Introduction to Business Networks, will involve a cluster of six (6) courses, viz.:

  • ICAICT401A Determine and confirm client business requirements
  • ICANWK402A Install and configure virtual machines for sustainable ICT
  • ICANWK409A Create scripts for networking
  • ICAPMG401A Support small scale IT projects
  • ICTTEN4198A Install, configure and test an internet protocol network
  • ICTTEN4199A Install, configure and test a router

The integrated project, Network Project Management, will form part of the learning and training for the courses within a cluster of seven (7) courses. Courses within the cluster are:

  • ICAICT401A Determine and confirm client business requirements
  • ICANWK401A Install and manage a server
  • ICANWK404A Install, operate and troubleshoot a small enterprise branch network
  • ICANWK407A Install and configure client-server applications and services
  • ICANWK411A Deploy software to networked computers
  • ICAPMG401A Support small scale IT projects
  • ICCTEN5200A Install, configure and test a local area network switch

Activities in this course aim to develop your communication skills in negotiating with clients and stakeholders and to introduce you to project management skills and tasks. You will work as part of a team to ascertain the needs and expectations of a client in developing a project.

The activities aim to enhance your understanding and knowledge in determining and clarifying business problems, their scope and the means of gathering information about the cause of the problem and the possible solution to that problem.

Through class and work-based observation, activities and assignment you will:

  • Learn how to ascertain and clarify what a client’s needs or problems are
  • Learn how to gather information from a client and various sources
  • Develop solutions for the identified problem or need
  • Gather information to establish the system requirements and problems
  • Confirm and document system specifications for client approval 

Details of Learning Activities

Activities in this course are aimed at enabling you to understand the method of determining a business problem, develop some skills in gathering information and to document and confirm the business needs.

An assignment, class pracs and classroom and one-on-one discussion are part of the learning activities, as well as work-based experiences and activities.

The Internet and YouTube videos will be used as a learning tool and a resource for students to seek and locate relevant information.
Learning activities may be modified during the semester to meet the needs of students in the current program and the needs of their workplace.

Teaching Schedule

WeeksTopicSoftware /
Practical ExercisesAssessment
1Introduction to topic
Determining a business problem
Defining the problem
See reading list and online resources
Class pracsAssignment
class discussion and observation
2Individual business problem
Methods of information gathering
Identify clients and gathering information
See reading list and online resources
Ascertaining a workplace problemAssignment
class discussion and observation
3Identification of individual problems; scoping of taskSee reading list and online resources
Ascertaining a workplace problemclass discussion and observation
4Documenting problem and confirming nature and extent of problemSee reading list and online resources YouTube Assignment
class and workplace assessment

Weekly program shown above does not necessarily relate to consecutive weeks.  The course will be delivered in relation to student needs and practices in their workplace.

Learning Resources

Prescribed Texts


Other Resources

Participants Guide:  ICAICT401A Determine and confirm client business expectations.pdf
ICAICT401A Determine and confirm client business expectations ACTIVITY BOOK.docx
PowerPoint Presentation - ICAA4041A Determine and confirm client business expectations.pptx

Overview of Assessment

Your assessment will involve a range of activities and assessment tasks.

To this end, assessment will involve both in-class and work-based elements. It will involve observation of your understanding, knowledge and practice of the elements in both the theoretical and practical environment.

You will work in a team on a range of activities leading to the production of an integrated assignment and an integrated project. The major part of your assessment will be in these integrated tasks.

You must be competent in all elements to successfully complete the course.

Assessment Tasks

Class and Work-Based Assessment Activities
Practical tasks

Assessment Matrix

ElementAssignmentPractical TasksIn Class/Work ObservationIn Class TestingIndividual and Group discussion**
1.1x x x
1.2xxx x
1.3xxx x
1.4xxx x
1.5xxx x
2.3xxx x
2.4xxx x
2.5xxx x
3.1xxx x
3.2xxx x
3.3xxx x
3.4xxx x

** small group discussion and problem solving on variety of issues at appropriate times during delivery of the course

Other Information

Access to an internet connected computer outside of class times – Internet connected computers are available in the School of Life & Physical Scienceslabs on levels 4, 6 or 8 of building 51, 81 Victoria Street, Melbourne.
Further lab access can be found in the student lab on level 3 (ground floor) of Building 8, in Swanston Street, Melbourne; as well as RMIT Libraries.

Course Overview: Access Course Overview