Course Title: Establish effective workplace relationships

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: EMPL5921C

Course Title: Establish effective workplace relationships

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4318 - Certificate IV in Optical Dispensing

Course Contact: Jade Cusworth

Course Contact Phone: +61 3 9925 8382

Course Contact Email: jade.cusworth@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Jade Cusworth
+61 3 9925 8382
jade.cusworth@rmit.edu.au

Leigh Robinson
+61 3 9925 4398
leigh.robinson@rmit.edu.au
 

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This course describes the performance outcomes, skills and knowledge required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR401A Establish effective workplace relationships

Element:

1. Collect, analyse and communicate information and ideas

Performance Criteria:

1.1. Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance
1.2. Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs
1.3. Implement consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes
1.4. Seek and value contributions from internal and external sources in developing and refining new ideas and approaches
1.5. Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required

Element:

2. Develop trust and confidence

Performance Criteria:

2.1. Treat all internal and external contacts with integrity, respect and empathy
2.2. Use the organisation's social, ethical and business standards to develop and maintain effective relationships
2.3. Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance
2.4. Adjust interpersonal styles and methods to meet organisation's social and cultural environment
2.5. Encourage other members of the work team to follow examples set, according to organisation's policies and procedures

Element:

3. Develop and maintain networks and relationships

Performance Criteria:

3.1. Use networks to identify and build relationships
3.2. Use networks and other work relationships to provide identifiable benefits for the team and organisation

Element:

4. Manage difficulties into positive outcomes

Performance Criteria:

4.1. Identify and analyse difficulties, and take action to rectify the situation within the requirements of the organisation and relevant legislation
4.2. Guide and support colleagues to resolve work difficulties
4.3. Regularly review and improve workplace outcomes

Learning Outcomes



Details of Learning Activities

1. Read topic one in the Learner Guide: BSBWOR401A Establish effective workplace relationships.

2. Upon completion of topic one complete the self-assessment checklist from the learning guide. Once you have done this progress to the next topic and continue until all topics are completed.

3. Once you have read all the topics and completed the self-assessments you are ready to do the online self-assessment. Please note that this is not an assessment task. The self-assessment will check your level of understanding of the unit and provide you with some feedback.

4. Refer to the Learning and Assessment Guide (LAG) items 5.1 – 5.7. Familiarise yourself with the content.


Teaching Schedule

Attend Cluster 1. Dates for your group will be posted on blackboard.

Topic 1: Collect, analyse and communicate ideas effectively
Topic 2: Develop your work culture
Topic 3: Develop and maintain networks and relationships
Topic 4: Manage difficulties into positive outcomes
 


Learning Resources

Prescribed Texts


References


Other Resources

1. Learner Guide: BSBWOR401A Establish effective workplace relationships.
2. Learning and Assessment Guide – Year 1
3. Additional learning materials available through the Learning Hub
4. RMIT Library (www.rmit.edu.au/library) 


Overview of Assessment

Assessment may consist of examinations, quizzes, practical demonstration, work based assessment or simulation, assignments and submission of your learning and assessment guide (workplace evidence portfolio).


Assessment Tasks

Before attempting any of the assessment tasks below, ensure that you agree will all self-assessment checklists in the learner guide and that you have completed the online self-assessment quiz.

1. Complete online test titled BSBWOR401A Establish effective workplace relationships. This test consists of completing a series of 10 online questions. These questions may consist of true or false, multiple choice or short answer questions. In order to pass you need to correctly answer seven or more questions (7 out of 10).

2. Refer to your learning and assessment guide (LAG) and carefully read and complete) items 5.1 – 5.7. An RMIT University assessor will assess you on items 5.1 – 5.7 during a work-based assessment and during your compulsory attendance at blocks in year 1. In addition your work assessor will include a range of verbal questions to ask during these assessment. An RMIT University assessor will talk to your employer to discuss your progress and development of workplace skills.

3. During your first work-based visit you will be given a 90 minute Cluster 1 Exam to complete under the supervision of your workplace supervisor. It will consist of short answer, multiple choice, and labelling of diagrams. Please note that this exam will cover HLTOPD401C, HLTWHS300A, HLTHIR301C, BSBWOR301B, SIRXSLS001A and BSBWOR401A.

4. At the end of the semester you will be required to submit a theory assignment that will posted online after you have completed Cluster 1 and will cover HLTOPD401C, HLTWHS300A, HLTHIR301C, BSBWOR301B, SIRXSLS001A and BSBWOR401A.

The Cluster 1 assessment due dates for your group will be given to you during your Cluster 1 attendance and posted on Blackboard.

Please note that you will need to demonstrate competency in all 4 of these assessment tasks in order to achieve competency for this unit.


Assessment Matrix

Course Overview: Access Course Overview