Course Title: Maintain high standard of client service
Part A: Course Overview
Program: C4321 Certificate IV in Allied Health Assistance
Course Title: Maintain high standard of client service
Portfolio: SEH Portfolio Office
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
EMPL7050C |
City Campus |
TAFE |
155T Vocational Health and Sciences |
Face-to-Face or Internet |
Term1 2013, Term2 2013, Term1 2014, Term2 2014, Term1 2015 |
Course Contact: Veemita Kaul
Course Contact Phone: +61 3 9925 4662
Course Contact Email: veemita.kaul@rmit.edu.au
Course Description
This course describes skills and knowledge for health care assistance workers and other workers who have contact with clients required to deliver and maintain a high standard of service.
Pre-requisite Courses and Assumed Knowledge and Capabilities
There are no pre-requisites and co-requisites for this course.
National Competency Codes and Titles
National Element Code & Title: |
HLTCSD201D Maintain high standard of client service |
Elements: |
Act in a respectful manner at all times Communicate appropriately with clients Establish and maintain an appropriate relationship with clients Evaluate own work to maintain a high standard of client service |
Learning Outcomes
Overview of Assessment
The assessment will be in the form of completing different activities and case studies in a work book and active participation in class room activities.