Course Title: Maintain high standard of client service

Part A: Course Overview

Program: C4321 Certificate IV in Allied Health Assistance

Course Title: Maintain high standard of client service

Portfolio: SEH Portfolio Office

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


155T Vocational Health and Sciences

Face-to-Face or Internet

Term1 2013,
Term2 2013,
Term1 2014,
Term2 2014,
Term1 2015

Course Contact: Veemita Kaul

Course Contact Phone: +61 3 9925 4662

Course Contact Email:

Course Description

This course describes skills and knowledge for health care assistance workers and other workers who have contact with clients required to deliver and maintain a high standard of service.

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no pre-requisites and co-requisites for this course.

National Competency Codes and Titles

National Element Code & Title:

HLTCSD201D Maintain high standard of client service


Act in a respectful manner at all times

Communicate appropriately with clients

Establish and maintain an appropriate relationship with clients

Evaluate own work to maintain a high standard of client service

Learning Outcomes

Overview of Assessment

The assessment will be in the form of completing different activities and case studies in a work book and active participation in class room activities.