Course Title: Work effectively with culturally diverse clients and co-workers
Part B: Course Detail
Teaching Period: Term2 2014
Course Code: EMPL5909C
Course Title: Work effectively with culturally diverse clients and co-workers
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C4321 - Certificate IV in Allied Health Assistance
Course Contact: Veemita kaul
Course Contact Phone: +61 3 9925 4662
Course Contact Email: veemita.kaul@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
There are no pre-requisites and co-requisites for this course.
Course Description
This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures. This course will be contextualised to reflect requirements, issues and practices specific to allied health professionals.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTHIR403C Work effectively with culturally diverse clients and co-workers |
Element: |
Accept cultural diversity as a basis for effective work place and professional relationships |
Performance Criteria: |
Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients Use specific strategies to eliminate bias and discrimination in the workplace Contribute to the development of work place and professional relationships based on acceptance of cultural diversity |
Element: |
Communicate effectively with culturally diverse persons |
Performance Criteria: |
Show respect for cultural diversity in all communication with clients, families, staff and others Use communication constructively to develop and maintain effective relationships, mutual trust and confidence Where language barriers exist, make efforts to communicate in the most effective way possible Seek assistance from interpreters or other persons as required |
Element: |
Reflect cultural awareness in work practice |
Performance Criteria: |
Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices Use work practices that create a culturally and psychologically safe environment for all persons Review and modify work practices in consultation with persons from diverse cultural backgrounds |
Element: |
Resolve cross-cultural misunderstandings |
Performance Criteria: |
Identify issues that may cause conflict If difficulties or misunderstandings occur, consider the impact of cultural differences Make an effort to sensitively resolve differences, taking account of cultural considerations Address any difficulties with appropriate people and seek assistance when required |
Learning Outcomes
Details of Learning Activities
The learning activities include-
• Face to face class room discussions
• Case studies and role plays
• Reflections and discussions
• accessing information online
Teaching Schedule
There will be two face to face teaching classes( 3 hours each session) for this course on 1st Oct. and 14th Nov.2014. Attending both sessions is compulsory as there will be in the class assessments during these sessions.
The details of the class date and time will be in the timetable provided to the students.
Timetable can also be accessed online in the learning hub.
Learning Resources
Prescribed Texts
Resource Guide provided during class |
References
Online learning materials can be accessed using the RMIT Online Learning Hub. |
Other Resources
Overview of Assessment
The assessment will involve presentation of case studies, group practical and observation in the simulated environment with questioning to address appropriate application of knowledge.
Assessment Tasks
The case studies, class room discussions and role plays help to assess students for their understanding of cultural diversity, its awareness in the workplace and resolution of cross cultural misunderstandings. This course will be assessed along with EMPL 7049C and HWSS5742C.
The assessment tasks will include online quizzes that will determine the underpinning knowledge required for this course.
There will be in class assessments in the form of case studies and role plays. Attendance to both sessions is compulsory for this course.
Assessment Matrix
Course Overview: Access Course Overview