Course Title: Communicate and work effectively in health
Part B: Course Detail
Teaching Period: Term2 2015
Course Code: EMPL7049C
Course Title: Communicate and work effectively in health
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C4321 - Certificate IV in Allied Health Assistance
Course Contact: Veemita Kaul
Course Contact Phone: +61 3 9925 4662
Course Contact Email: veemita.kaul@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
There are no pre-requisites or co-requisites for this course.
Course Description
This course illustrates the skills and knowledge required to work effectively in a health setting with clients, staff, visitors, suppliers and others to meet established work requirements.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTHIR301C Communicate and work effectively in health |
Element: |
Communicate effectively in a health setting |
Performance Criteria: |
Develop, review and revise personal skills in communication as an ongoing priority to address organisation standards Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received Recognise individual and cultural differences and make any adjustments needed to facilitate the achievement of identified outcomes Conduct interpersonal communication with clients and colleagues in a manner that enhances a client-centred approach to health care consistent with organisation standards Take appropriate measures to resolve conflict and interpersonal differences in the workplace |
Element: |
Maintain professional work standards |
Performance Criteria: |
Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel Contribute to identifying and implementing improved work practices Comply with relevant accreditation standards applying to work undertaken Reflect understanding and focus on achieving organisation goals and objectives in all work undertaken Respond positively to changes to improve work practices and procedures in accordance with organisation requirements Identify and report issues requiring mandatory notification to supervisor and/or appropriate authority |
Element: |
Practise high standards of personal hygiene |
Performance Criteria: |
Maintain personal hygiene with an understanding of risks associated with contamination and infection in a health setting Wear personal protective equipment correctly according to organisation requirements Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures Report or initiate action within own area of responsibility to redress any potential workplace hazards |
Element: |
Promote a positive approach to health |
Performance Criteria: |
Clarify components of own role that contribute to maintaining an effective and client-centred approach to health Promote an approach in which clients are included in shared decision-making as partners in health care where appropriate Contribute to a workplace culture of promoting good health by sharing health information in line with organisation policy Focus on preventing ill health and minimising risk in the workplace |
Element: |
Take responsibility for personal skill development |
Performance Criteria: |
Seek advice from appropriate persons on areas for skills/knowledge development Identify options for accessing relevant skill development opportunities and initiate action in consultation with manager 7.3 Undertake designated skill/knowledge development and maintenance activities of the organisation including induction training 7.4 Identify and prioritise personal work goals in accordance with organisation requirements |
Element: |
Work effectively within the health care system |
Performance Criteria: |
Demonstrate respect for workers from different sectors and levels of the industry Work with awareness of the roles of various organisations in the health care system in Australia Maintain awareness of current issues influencing health care, including health issues for Indigenous Australians |
Element: |
Work ethically |
Performance Criteria: |
Follow ethical guidelines in decision-making in all work undertaken in the health setting with awareness of potential ethical complexity in own work role |
Learning Outcomes
Details of Learning Activities
The learning activities include-
- Collaborative class room teaching
- Role plays
- Case studies
- Topic discussion
- Accessing information online
A combination of activities will support students learning in this course, such as:
• Face to face and or online lectures to cover theoretical and practical concepts for each topic in the course
• Students will learn to apply their skills and knowledge to work integrated learning (WIL), during simulations and classroom based learning
• Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics
• Self directed study time to enhance and strengthen your knowledge and understanding of theoretical concepts
• To further facilitate learning, students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform
Teaching Schedule
The teaching schedule will involve class room teaching session for 3 hours each and self directed learning sessions.
The face to face teaching sessions are as follows-
| Session | Dates | Topic |
| Session 1 | 20/07/15 | Work Ethically |
| Session 2 | 27/07/15 | Communicate effectively in a health setting |
| Session 3 | 05/07/15 | Practice high standards of personal hygiene |
| Session 4 | 10/08/15 | Promote a positive approach to health |
| Session 5 | 17/08/15 | Maintain professional work standards |
| Session 6 | 24/08/15 | Application and demonstration |
In case of any changes, the information will be available through blackboard.
Learning Resources
Prescribed Texts
There is no prescribed text as comprehensive course material will be provided. |
References
Online learning materials can be accessed using RMIT Online Learning Hub. The online learning materials listed under each topic include- |
Other Resources
Further online learning materials are available and include-
- Articles of interest available in the Library
- Communication videos from Library
- Useful external links
- Learning lab
- Journals available in the Library
Overview of Assessment
Assessment will be completing case studies and responding to different activities to address appropriate application of knowledge for this course.
Assessment Tasks
The assessment will be competency based. You will need to be competent in all assessment tasks to be deemed competent in the course.
The assessment tasks will include class room activities and two assignments that will test the underpinning knowledge required for this competency.
There are two Assignments that are available on the blackboard.
Please complete and submit these assignments by 24/08/15
Assessment Matrix
Course Overview: Access Course Overview