Course Title: Maintain high standard of client service
Part B: Course Detail
Teaching Period: Term2 2013
Course Code: EMPL7050C
Course Title: Maintain high standard of client service
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C4321 - Certificate IV in Allied Health Assistance
Course Contact: Veemita Kaul
Course Contact Phone: +61 3 9925 4662
Course Contact Email: veemita.kaul@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
There are no pre-requisites and co-requisites for this course.
Course Description
This course describes skills and knowledge for health care assistance workers and other workers who have contact with clients required to deliver and maintain a high standard of service.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTCSD201D Maintain high standard of client service |
Element: |
Act in a respectful manner at all times |
Performance Criteria: |
Positively, actively and consistently demonstrate respect for differences in all work |
Element: |
Communicate appropriately with clients |
Performance Criteria: |
Ensure participation in work team is constructive and collaborative and demonstrates an understanding of own role |
Element: |
Establish and maintain an appropriate relationship with clients |
Performance Criteria: |
Establish rapport with client and ensure the service is appropriate to and in the client's best interest |
Element: |
Evaluate own work to maintain a high standard of client service |
Performance Criteria: |
Seek and receive advice and assistance from appropriate sources on own performance |
Learning Outcomes
Details of Learning Activities
The learning activities include-
- Face to face teaching
- Case studies
- Class room activities
- Reflections and discussions
- accessing information online
Teaching Schedule
There will be face to face teaching for this course and the details of the class date and time will be in the timetable provided to the students. Timetable can also be accessed online in the learning hub.
Learning Resources
Prescribed Texts
There is no prescribed text for this course as comprehensive course material will be provided by the teacher through RMIT Learning Hub. |
References
Online learning materials can be accessed using the RMIT Online Learning Hub. |
Other Resources
The students can access library for more resources like-
- Videos
- Articles of interest
- useful external links
- Learning Lab
Overview of Assessment
The assessment will be in the form of completing different activities and case studies in a work book and active participation in class room activities.
Assessment Tasks
The students will be assessed for their verbal ,non verbal communication skills, listening skills, maintaining confidentiality and privacy of clients,maintaining their standard of Client support and service through a range of activities in the assessment workbook and assignment.
The students are required to be deemed competent in all outcomes of the assessments to pass the course.
Assessment Matrix
Course Overview: Access Course Overview