Course Title: Contribute to continuous improvement processes within the education environment

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: TCHE5854C

Course Title: Contribute to continuous improvement processes within the education environment

School: 360T Education

Campus: Brunswick Campus

Program: C4326 - Certificate IV in Education Support

Course Contact : Robyn Blaikie

Course Contact Phone: +61 3 9925 4838

Course Contact Email:robyn.blaikie@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Linda Finger  linda.finger@rmit.edu.au  9925 9494

Soosan Kian  soosan.kian@rmit.edu.au  9925 9183

Nominal Hours: 45

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

No specific pre-requisite and co-requisite.

Course Description

This course deals with the skills and knowledge required for education support workers to contribute to a continuous improvement process in order to enhance levels of education service delivery.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCEDS412B Contribute to continuous improvement processes within the education environment

Element:

1. Implement continuous improvement processes

Performance Criteria:

1.1 Demonstrate awareness of continuous improvement processes
1.2 Accept delegated responsibility and demonstrate effective participation in decision-making processes
1.3 Implement the organisation's continuous improvement processes
 

Element:

2. Monitor service delivery as directed by teacher

Performance Criteria:

2.1 Record personal reflections relating to operations and services provided to the education community
2.2 Gather information on the effectiveness of service delivery from team members, adult stakeholders and relevant students
2.3 Review service delivery using feedback from all stakeholders
2.4 Formulate recommendations for improvement and discuss them with the team
 

Element:

3. Report on service delivery

Performance Criteria:

3.1 Articulate recommendations for action to be taken based on arguments for and against particular recommendations
3.2 Provide issues and recommendations for improvement in a report to relevant personnel
3.3 Adjust operational plans in line with recommendations and communicate these to the persons responsible for implementation
 

Element:

4. Consolidate opportunities for further improvement

Performance Criteria:

4.1 Document own work performance and use the information to identify opportunities for further professional development
4.2 Embed in practice responsibility for own professional development
4.3 Incorporate new knowledge and skills into work practice
 


Learning Outcomes


This course applies in a variety of education contexts where it is essential for education support workers to review strategies in order to deliver optimum services.  This course applies to work undertaken with appropriate guidance, support and supervision by a nominated teacher or other education professional.  On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.


Details of Learning Activities

This unit is part of Certificate IV in Education Support program. You will study this unit with several other units on the same day. Your program consists of face to face teaching, Directed Study and you are expected to participate in professional placement. It is highly recommended that students attend at least 85% of class time as crucial learning activities, assessment task preparation some assessment tasks are completed in class. You are not required to attend to complete Directed Study, however you are expected to complete all work given and will at times be required to show evidence that the work has been completed in this unit. Directed Study is a very important part of your program. An outline of your Directed Study will be given by your teacher and is published in the Weekly Program Delivery Plan.
The student learning experience will be facilitated through participation in a range of activities: 

Group discussion 

Research assignments

Guest speakers

Oral and/or written questions on "What if?" scenarios

Realistic simulations and role play
Practical demonstrations and direct observation of actual work and simulated work practice
Oral Presentations
Individual and group projects - Completing the projects will include negotiated independent study time and practical work relevant to the unit of competency. 

Professional placement


Teaching Schedule

Teaching Schedule
Program Dates: Mon 10th February – Friday 20th June 2014
Term Breaks: Mon 21st April – Fri 27th April 2014
Public holidays: Mon 10th March (Labour Day); Fri 18th April (Good Friday); Mon 9th June (Queen’s Birthday)
This unit will be delivered weekly. The times will be outlined in the program delivery plans which are updated each week.
Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources. Should the teaching schedule change students will be advised via blackboard.
Library Orientation & an RMIT Online Systems Information Session will be scheduled during the first two weeks of your program. Information about student services, rights and responsibilities is contained in your student diary.
 

Week 1-4
Methods used in continuous improvement in education environments
Policies and procedures in document preparation
Search engines and assessing sites for reliability
Writing emails, especially conventions of emails
What is continuous improvement cycle?
Establish steps in continuous improvement
Discussion, Q&A, scenarios
Assignment task 1


Week 5-8
Lifelong learning
Self-audit of skills, knowledge and attitudes
Skills an Education Support Worker
Creating goals for work placement and own continuous improvement
Communication methods appropriate to needs
PowerPoint skills
Time management
Discussion, Q&A, role play, oral presentation
Assessment task 1


Week 9-12
Organisational policy for document preparation
Gathering information for cycle of continuous improvement
Goals and plans for the cycle
 

Weeks 13-16

Analysing and presenting information
Excel
e-learning skills
Reflective writing
Team work

Weeks 17-18
Monitor and evaluate service delivery own, team and organisational
Benefits and barriers of continuous improvement
Discussion, Q&A,
Assignment task 2
Assessment task 2
Assessment – review folio of final assessments e.g :Q&A, Assignment/Project1 and 2, Evidence of practical experience e.g. Role play, Observation/Demonstration, Third party
 


Learning Resources

Prescribed Texts


References


Other Resources

Other Resources
TEXTS AND EQUIPMENT
There are no set texts in this course. RMIT will provide you with resources and tools for learning in this course through handouts, our online systems and access to facilities and relevant software. You will also have access to the library resources. It is recommended that you bring:
• Display folder with plastic sleeves
• Highlighter pens
• Notebook or loose leaf paper
• Headphones (use your own or they can be purchased from the Brunswick Library very cheaply)
• USB (Memory stick)


Overview of Assessment

You must demonstrate an understanding of all elements of the competencies in order to be deemed competent.
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by:
• Direct observation of actual and simulated work practice
• Oral or written questioning
• Assignments and projects
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An assessment charter (http://mams.rmit.edu.au/kh6a3ly2wi2h1.pdf) summarises your responsibilities as an RMIT student as well as those of your teachers.
Your courses assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document: http://www.rmit.edu.au/browse;ID=ln1kd66y87rc
 


Assessment Tasks

Assessment Tasks
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by:
• Direct observation of actual and simulated work practice 

• Oral or written questioning 

• Assignments and projects 

• Presentation of a portfolio of evidence which may comprise of documents, and/or photographs and/or video and audio files 

• Review of work produced through work-based or course activities 

• Third-party feedback from a work supervisor/employer 

Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
Assessment tasks in this course are either formative or summative. Formative tasks provide the basis for ongoing feedback and can be considered essential building blocks for the more substantial summative assessment tasks. Summative assessment tasks in this unit are assessed using the following competency based results:
CA – Competency achieved
NYC – Not Yet Competent
Please note:
Assessments tasks may include other Units of competency from the program.
All Assessment tasks should be submitted by the deadline. If an extension is required you must ask your teacher for one before the due date.
 


Assessment Matrix

Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant Unit of Competency.
These are available from the course contact person (stated above).
 

Course Overview: Access Course Overview