Course Title: Work effectively with culturally diverse clients and co-workers

Part A: Course Overview

Program: C4329

Course Title: Work effectively with culturally diverse clients and co-workers

Portfolio: DSC

Nominal Hours: 20.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban & Social Studies

Face-to-Face or Internet or Workplace

Term2 2014

Course Contact: Anthony Graham

Course Contact Phone: +61 3 9925 4411

Course Contact Email:

Course Description

This course deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures. Work will be within a prescribed range of functions involving known routines and procedures with some accountability for the quality of outcomes.
The workplace context may be:
• Specific community
• Community or regional service
• Department of a large institution or organisation
• Specialised service or organisation
Application of this unit should be contextualised to reflect any requirements, issues and practices specific to each workplace.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers


1.Reflect cultural awareness in work practice

2.Accept cultural diversity as a basis for effective work place and professional relationships

3.Communicate effectively with culturally diverse persons

4.Resolve cross-cultural misunderstandings

Learning Outcomes

On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.

Overview of Assessment

Assessment is ongoing throughout the course. Assessment will incorporate a range of methods to assess performance and the application of knowledge and skills. Assessment may include observations, questioning and evidence gathered from the workplace. In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on ’What if?’ scenarios.