Course Title: Facilitate links with other services

Part A: Course Overview

Program: C4329

Course Title: Facilitate links with other services

Portfolio: DSC

Nominal Hours: 70.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban & Social Studies

Face-to-Face or Workplace

Term2 2014,
Term2 2015

Course Contact: Renee Costa

Course Contact Phone: +61 3 9925 0886

Course Contact Email:

Course Description

This course describes the knowledge and skills required to liaise and facilitate linkages between community services including specialist and generalist services in the community to ensure support of people in need. The skills described in this course may be applied across a range of workplace contexts, especially involving related service delivery, sharing of information and client referral.

Pre-requisite Courses and Assumed Knowledge and Capabilities

No applicable

National Competency Codes and Titles

National Element Code & Title:

CHCNET404B Facilitate links with other services


1.Identify and maintain links with relevant services

2.Provide relevant information to services

3.Work with and support other organisations to enhance service delivery

Learning Outcomes

On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.

Overview of Assessment

Assessment may include observations, questioning and evidence gathered from the workplace. In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on ’What if?’ scenarios.