Course Title: Facilitate effective workplace relationships

Part A: Course Overview

Program: C4336 Certificate IV in Surveying

Course Title: Facilitate effective workplace relationships

Portfolio: SEH Portfolio Office

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
EMPL9790C	City Campus	TAFE	130T Vocational Engineering	Face-to-Face or Internet	Term2 2014, Term1 2015, Term2 2015, Term1 2016, Term2 2016

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email: vocenengineering@rmit.edu.au

Course Description

This unit of competency specifies the outcomes required to establish and maintain effective workplace relationships within a work group. It covers communicating workplace expectations and legislative requirements to work group members, as well as managing workplace conflict.
The unit requires high-level communication skills to ensure that opportunities for staff development are encouraged and provided. Internal workplace relationships are required to be monitored and evaluated on a regular basis in order to ensure effectiveness. The skills and knowledge of this unit are required by work group leaders in order to facilitate workplace relationships that contribute to effective workplace arrangements and delivery of customer service strategies to clients.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Nil

National Competency Codes and Titles

National Element Code & Title:	CPPCMN 4006A Facilitate effective workplace relationships
Elements:	1 Communicate workplace expectations. 2 Implement relevant company and legislative workplace requirements. 3 Assist in positively resolving workplace conflict. 4 Facilitate development of staff. 5 Monitor and evaluate workplace relationships.

Learning Outcomes

Refer to elements

Overview of Assessment

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit. In particular the person should demonstrate the ability to:

• communicate techniques that establish and maintain relationships within a work group
• employ methods of communication that cater for social, cultural and language differences within a work group
• resolve problems and conflicts according to company requirements
• provide learning and development opportunities within the work group
• monitor and evaluate workplace relationships to improve and refine existing arrangements.

Assessment Tasks

Students must pass each of the following assessment tasks to demonstrate competent.

Assessments	Weight
Assignment 1	Communicate workplace expectations	40%
Assignment 2	Surveyors award	30%
Assignment 3	Assist in positively resolving workplace conflict	30%

These tasks assesses the following Course Learning Outcomes (CLOs):

Assessment Mapping Matrix

Element / Performance Criteria Covered	Assessment 1	Assessment 2	Assessment 3
1.1	X		X
1.2	X	X
1.3	X	X
1.4		X
2.1	X	X
2.2		X	X
3.1	X		X
3.2	X	X
3.3	X	X
3.4	X	X
4.1		X	X
4.2	X		X
4.3	X	X
4.4	X	X
4.5	X	X
5.1	X	X
5.2		X	X

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.