Course Title: Undertake case management for clients with complex needs

Part A: Course Overview

Program: C4337

Course Title: Undertake case management for clients with complex needs

Portfolio: DSC

Nominal Hours: 50.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban & Social Studies

Face-to-Face or Workplace

Term1 2014

Course Contact: Jennifer Brooker

Course Contact Phone: +(61 3) 9925 4115

Course Contact Email:

Course Description

This course describes the knowledge and skills required to provide case management to clients who have already been assessed and whose needs have been identified as extending across a number of areas, such as aged care, community care, disability, mental health, drugs, alcohol or homelessness.

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no pre-requisites or co-requisites for this course

National Competency Codes and Titles

National Element Code & Title:

CHCCM404A Undertake case management for clients with complex needs


1. Work within a case management framework suitable for the client's needs

2. Identify services required to deal with the client's complex needs

3. Develop priorities for service and support inputs

4. Implement and monitor agreed upon activities and processes

Learning Outcomes

You will achieve learning outcomes as identified by the above mentioned elements.

Overview of Assessment

This course is assessed using a combination of both practical and theoretically based tasks.

Your assessments will be based around a Case Study "James". There will be six (6) learning tasks, each of which will be completed after each class for this course.