Course Title: Undertake case management for clients with complex needs

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: HWSS5523C

Course Title: Undertake case management for clients with complex needs

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C4337 - Certificate IV in Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +(61 3) 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites or co-requisites for this course

Course Description

This course describes the knowledge and skills required to provide case management to clients who have already been assessed and whose needs have been identified as extending across a number of areas, such as aged care, community care, disability, mental health, drugs, alcohol or homelessness.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCM404A Undertake case management for clients with complex needs


1. Work within a case management framework suitable for the client's needs

Performance Criteria:

1.1 Identify a range of case management models that have established effectiveness

1.2 Develop or adapt and apply case management processes appropriate to implementing statutory requirements

1.3 Develop or adapt and apply case management processes appropriate to the unique case management requirements of the client

1.4 Determine, with the client and relevant others, the outcome to be achieved through case management

1.5 Provide information of the case management process to the client and relevant others

1.6 Provide information on the client's role in the case management process

1.7 Provide information on rights of appeal and avenues of complaint so that the person understands their rights


2. Identify services required to deal with the client's complex needs

Performance Criteria:

2.1 Work with the client to identify the range of issues that will require service input

2.2 Work with the client to identify the interaction and relationships between the different presenting issues

2.3 Work with the client to identify consequences of not addressing all of the issues

2.4 Identify the full range of appropriate service and/or support options

2.5 Provide information about different service and support options with details on aspects that may be appropriate for the client


3. Develop priorities for service and support inputs

Performance Criteria:

3.1 Work with the client to identify the priority for different service and support requirements

3.2 Work with the client to identify possible timeframes and overlaps of service and support requirements

3.3 Work with the client to identify their capacity to meet the logistic requirements of services and supports

3.4 Respond to concerns about client self-harm and/or harm to others within statutory and duty of care requirements

3.5 Provide information about referral procedures

3.6 Determine the level of support the client will require to self refer

3.7 Determine the roles of the client, relevant others and the worker in the referral process


4. Implement and monitor agreed upon activities and processes

Performance Criteria:

4.1 Implement strategies to continually monitor the effectiveness of case management processes against agreed goals, relevant services and programs, client and stakeholder satisfaction

4.2 Assess the need for changes in case plan, including the need for ongoing intervention, and develop strategies for alternatives as appropriate

4.3 Successfully negotiate with relevant parties, any proposed changes arising from case review

4.4 Utilise processes for case closure as appropriate, to comply with organisation procedures

Learning Outcomes

You will achieve learning outcomes as identified by the above mentioned elements.

Details of Learning Activities

This course applies to work in a range of community service contexts, including youth work. You will learn how to do case management and the importance of it from a legal and ethical view point. You will look at how to case manage a client successfully.
The learning activities you will partake in as part of your studies for this course are:
• Group work
• Group discussions
• Case Study
• Scenarios

Teaching Schedule

Classes for this course will be held in the second half of semester one, from April to June 2014 as per your student timetable.

Learning Resources

Prescribed Texts


Other Resources

RMIT Library
The University Library provides extensive services, facilities and study space as well as comprehensive collections of books, periodicals and other course related materials, such as DVD’s, magazines, slides, films etc.

Computer laboratories with access to a wide range of desktop publishing software are also available.

The library also has an expanding virtual collection of electronic resources and networks, including product data, e-books, electronic journals and newspapers, web based tutorials, online reference and document delivery services etc., all of which are accessible on campus, and off campus 24 hours per day. More information on library resources and services can be found at:

If you need additional support, visit RMIT’s Learning Lab, either in person or online:

Overview of Assessment

This course is assessed using a combination of both practical and theoretically based tasks.

Your assessments will be based around a Case Study "James". There will be six (6) learning tasks, each of which will be completed after each class for this course.

Assessment Tasks

There are six parts to the assessment task, all of which are based around the case study "James". Each week there will be a hurdle exercise which will go towards the final assessment piece that is to be submitted at the end of the courses’s delivery. There are three parts to this final assessment piece.
• Mental State Exam (MSE) example for ’James’
• Individual Treatment Plan (ITP) with genogram for ’James’
• Case management plan for ’James’

Assessment Matrix

This program in delivered in accordance with competency-based assessment. The grades are as follows:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Other Information

Cover Sheet for Submissions

You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Feedback - You will receive verbal and written feedback on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your projects. Student feedback at RMIT :;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. Student progress policy;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Special consideration, appeals and discipline :;ID=g43abm17hc9w
Academic Integrity and Plagiarism - RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy go to Academic Integrity :;ID=kw02ylsd8z3n
Working with Children Check

Course Overview: Access Course Overview