Course Title: Analyse and participate in complex conversations

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: LANG5804

Course Title: Analyse and participate in complex conversations

School: 360T Education

Campus: City Campus

Program: C4345 - Certificate IV in EAL (Employment / Professional)

Course Contact : Baia Tsakouridou

Course Contact Phone: +61 3 99254488

Course Contact

Name and Contact Details of All Other Relevant Staff

Dianne Dell’Oro-Morgan 94.3.22 Dianne.Dell’


Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit  is part of a program that focuses solely on the preparation for the OET for health professionals.

This unit of competency describes speaking and listening performance outcomes, skills and knowledge required by adult learners with language backgrounds other han English. The focus of his unit is on listening and speaking skills in English to participate effectively in a range of conversations and discussions.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

VU21474 Analyse and participate in complex conversations


1 Critically analyse casual exchanges in English

Performance Criteria:

1.1 Identify a variety of verbal expressions and other conversational strategies to initiate and manage conversations
1.2 Identify the tone used by the speaker(s)
1.3 Determine the relationship between the speakers
1.4 Identify the topics, specific details and explicit and inferred meaning
1.5 Explain any colloquial and idiomatic expressions


2 Participate in sustained casual conversations on a range of topics

Performance Criteria:

2.1 Initiate and manage casual conversation
2.2 Express and elaborate viewpoints on a range of topics
2.3 Give detailed responses and elicit responses from others
2.4 Use a variety of strategies to keep the conversation going
2.5 Close the conversation successfully


3 Critically analyse formal exchanges in English

Performance Criteria:

3.1 Identify a range of contexts and purposes for formal exchanges
3.2 Examine register and tone used in formal exchanges
3.3 List a range of interactional strategies to participate
3.4 Identify any implicit meanings, irony, nuance and idioms as appropriate


4 Participate in formal conversations in English

Performance Criteria:

4.1 Initiate formal conversation to achieve a particular purpose, specifying reasons
4.2 Respond appropriately to questions as they arise
4.3 Use a variety of strategies to keep the conversation going
4.4 Use verbal expressions and other conversational strategies appropriate to the context

Learning Outcomes

 The outcomes described in this unit relate to: The ISLPR (International Second LanguageProficiency Ratings) descriptors for Speaking and Listening. They contribute directly to the achievement  of ISLPR Speaking 3/3+ and Listening 3/3+ and the Australian Core Skills Framework (ACSF) . They contribute directly to the achievement of NRS indicators of competence in Oral Communication at Level 4.

Details of Learning Activities

This unit is part of Certificate IV in EAL (Employment/Professional) which is an integrated program. This means that you will study this unit with several other units on the same day. Your program consists of Face to Face teaching and Directed Study. Your program will have a minimum of 8 hours Directed Study per week. You are not required to attend to complete Directed Study, however you are expected to complete all work given and will at times be required to show evidence that the work has been completed in this unit. This is a very important part of your program and we ask that you do 4-5 hours on your non attendance day and at least 1 hour each evening to cover all the units in the program. An outline of your Directed Study is published each week in the Weekly Program Delivery Plan.

This unit in part covers the speaking and listening macro skills addressed in the certificate.
Examples of how you will practice and study the units
You will:
• listen to videos and audio tapes
• take part in conversations
• listen to talks and lectures

You will:
• work in pairs and in small groups
• participate in role plays to practice dialogues that simulate conversations between health professionals and patients
• take part in formal and informal discussions
• evaluate your own work

Teaching Schedule

Program Dates: 11 - 14 February Induction Week
11 February - 30 May, 2014
Public Holiday
Good Friday 18 April, 2014
ANZAC Day 25 April, 2014

Mid Semester Break
18 April - 25 April, 2014


Teaching Schedule: This course will be delivered weekly. The times will be outlined in the program delivery plans
which are updated each week.

This unit is part of Certificate IV in EAL (Employment) which is an integrated program, assessments often cover more than one unit of competency.

This unit is clustered with VU21493 Give and follow a range of complex instructions in an employment contextLANG 5805 and
VU21465 Engage in casual conversations and straightforward transactions LANG5808.


WeekVU21474 Analyse and participate in complex conversations
1Introductions Speaking exercise--sharing professional experiences
Informal assessment of speaking skills Needs analysis-course @student expectations
OET Overview of speaking test Analysis of speaking scenarios
2Health Facilities/Services and Professionals
Outline including vocab/pronunciation
Overview pronunciation/stress in English Language
3 Branches of Medicine-overview. Speaking scenarios-smoking/dental. Immunization-overview /services available. Speaking scenarios-related to immunisation
4 Common abbreviations used in the health profession
Speaking scenarios-smoking related to pregnancy/dental decay.
Health Industry Assessment-access information from given websites.
Present information to classmates
5 Arthritis/Osteoarthritis-overview
Pain related to above conditions
Treatment and medication
Speaking scenarios related to pain and pain relief associated with Arthritis
6 Topic-Asthma-A&P,
Aetiology and treatment-including medications and emergency treatment
Research-specific websites followed by assessment task
Speaking scenarios related to give patients advice
Dental-speaking scenario reassurance and information re dental care
7 Common cold-Care and treatment.
Mouth Ulcers-advice and care
News article related to common cold-review
News article –immunisation in children
Speaking scenarios related to common cold.
Giving patients advice.
8 Speaking scenarios-practice and analysis over a range of professional areas and topics
Euthanasia-news article followed by discussion
9 Topic Heart Disease
Treatment, Emergency RX,
Access given websites and complete worksheet
Prepare for speaking scenario
Giving patient advice –speaking scenarios/mini test
10 Medications
Overview and delivery
Specific Terminology
News reading and discussion
Speaking scenarios-range of professions
11 Diabetes
Overview and specific care
News reading and discussion
Related medications
Dental care and diabetes
Speaking scenarios related to diabetes
12 Communication with patients-reassurance
News reading -Pain news
Colloquial and idiomatic language
Cultural assessment
Speaking scenarios- Breaking bad news
Spinal injury
Oral cancer
13 Musculo-skeletal system
A&P review, conditions and treatment
Types of fractures and plaster care
Speaking scenarios related to fracture
14 Health professional/pt communication
Variety of speaking scenarios
Skin cancer-overview and scenario
Menopause –overview and scenario

**The teaching schedule maybe subject to change. Students will be advised via Blackboard and in class should changes occur

Your program is made up of:
• Orientation
• Learning activities
• Mid semester review
• Guest speakers
• Exit review

All students will be inducted. The induction includes
• Program Guide & Student Diary
• Student Rights and Responsibilities
• Explore RMIT ( an orientation to the university and its services)
• Orientation to RMIT Libraries (library tour & on line catalogue introduction)
• RMIT Online Systems Information Session

Library Orientation Session will be scheduled during the first two weeks of
your program. Information about student services, rights and responsibilities is contained in your student diary.

Learning Resources

Prescribed Texts


Other Resources

There are no set texts in this course, but it is recommended that you bring
• English-English dictionary (We ask that you do not use a translation dictionary)
• Thesaurus
• Display folder with plastic sleeves
• Highlighter pens
• Notebook or loose leaf paper
• Headphones (use your own or they can be purchased from the Carlton Library very cheaply)
• USB (Memory stick)

Overview of Assessment

You must demonstrate an understanding of all elements of the competencies in order to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by:

  • observation, self assessment & third party feedback of oral presentations & role plays
  • questioning to confirm linguistic, socio-linguistic & cultural knowledge used to analyse & participate in complex professional conversations.

Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An assessment charter ( summarises your responsibilities as an RMIT student as well as those of your teachers.
Your courses assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document:;ID=ln1kd66y87rc  

Assessment Tasks

Assessment will take place throughout the course. Your work is assessed on a competent (CA)/not yet competent (NYC) basis – it is not graded. You will be given written feedback on all assessment tasks. There will be individual and group projects completed both in and out of class.
Assessment is ongoing and its purpose is to develop your skills. You will be given assistance in redrafting and editing written assessment tasks because developing your ability to identify and correct your own mistakes is an important part of the learning process. It is important that you read the specific elements each assessment task addresses on the cover sheet for each task. At the time of setting assessments you will be given clear guidelines about which course, elements and performance criteria you will need to meet in order to successfully complete the task. Submission dates & deadlines will also be clearly explained.

Assessment tasks: SummativeTask 9 Informal and formal presentation in a health related context 1. (Week 7)

• Participate in a role-play in a medical context e.g Doctor-patient, Dentist-patient, Nurse-patient etc.
• listen to a medical consultation, take notes and analyse the language features.
• watch a video clip of a health professional and a patient and analyse verbal and non-verbal communications skills in a professional/medical context.

Task 10 Informal and formal presentation in a health related context 2. (Week 10)

• Participate in a role-play in a medical context e.g Doctor-patient, Dentist-patient, Nurse-patient etc.
• listen to a medical consultation, take notes and analyse the language features.
• watch a video clip of a health professional and a patient and analyse verbal and non-verbal communications skills in a professional/medical context.



• Formative assessments: ongoing observations, summaries and review of student work
Diagnostic OET ‘Taster’: Speaking

Assessment Matrix

Each assessment cover sheet clearly outlines the competencies being addressed in the task in relation to performance criteria. The sum of assessment tasks will cover all units and their elements over a range of occasions. You will be given opportunities to demonstrate competency in a variety of ways throughout the program. You are encouraged to discuss any problems or concerns with your teacher or student co-ordinator. An assessment matrix will be available on myRMIT.

Course Overview: Access Course Overview