Course Title: Work effectively with culturally diverse clients and co-workers

Part A: Course Overview

Program: C4349 Certificate IV in Education Support

Course Title: Work effectively with culturally diverse clients and co-workers

Portfolio: DSC Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Contact: Soosan Kian Robyn Blaikie

Course Contact Phone: 03 9925 9183 03 9925 4383

Course Contact Email: soosan.kian@rmit.edu.au robyn.blaikie@rmit.edu.au



Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures.

Pre-requisite Courses and Assumed Knowledge and Capabilities

No specific pre-requisite and co-requisite.



National Competency Codes and Titles

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

Elements:

1. Reflect cultural awareness in work practice

2. Accept cultural diversity as a basis for effective work place and professional relationships

3. Communicate effectively with culturally diverse persons

4. Resolve cross-cultural misunderstandings

Learning Outcomes

This unit develops the cultural awareness required for effective communication and cooperation with persons of diverse cultures. On successful completion of this unit, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.


Overview of Assessment

This unit is part of an integrated program. You must demonstrate evidence of specified essential knowledge as well as essential skills required to demonstrate competence in this unit. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by:
• Oral or written questioning
• oral presentations
• Assignments and projects
• Direct observation of actual work practice
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program manager or the Equitable Learning Services if you would like to find out more.

The Student Charter www.rmit.edu.au/about/our-education/supporting-learning-and-teaching/student-charter/ summarises your responsibilities as an RMIT University student as well as the responsibilities of the university.

Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which can be found on the RMIT University website at: http://www1.rmit.edu.au/browse;ID=qwxbqbg739rl1