Course Title: Work effectively with culturally diverse clients and co-workers
Part B: Course Detail
Teaching Period: Term2 2014
Course Code: EMPL5965C
Course Title: Work effectively with culturally diverse clients and co-workers
School: 360T Education
Campus: City Campus
Program: C4349 - Certificate IV in Education Support
Course Contact: Soosan Kian Robyn Blaikie
Course Contact Phone: 03 9925 9183 03 9925 4383
Course Contact Email: soosan.kian@rmit.edu.au robyn.blaikie@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Fiona Dean
fions.dean@rmit.edu.au
99254650
Robyn Blaikie
robyn.blaikie@rmit.edu.au
99254838
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
No specific pre-requisite and co-requisite.
Course Description
This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTHIR403C Work effectively with culturally diverse clients and co-workers |
Element: |
1. Reflect cultural awareness in work practice |
Element: |
2. Accept cultural diversity as a basis for effective work place and professional relationships |
Element: |
3. Communicate effectively with culturally diverse persons |
Element: |
4. Resolve cross-cultural misunderstandings |
Learning Outcomes
This unit develops the cultural awareness required for effective communication and cooperation with persons of diverse cultures. On successful completion of this unit, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.
Details of Learning Activities
The student learning experience will be facilitated through participation in a range of activities:
Group discussion
Research assignments
Guest speakers
Oral and/or written questions on "What if?" scenarios
Realistic simulations and role play
Practical demonstrations and direct observation of actual work and simulated work practice
Oral Presentations
Individual and group projects - Completing the projects will include negotiated independent study time and practical work relevant to the unit of competency.
Work placement
Your program consists of a combination of learning activities through a range of delivery methods including: face to face teaching, online activities and Directed Study and you are expected to participate in professional placement. You work independently to complete Directed Study, however you are expected to complete all work given and will at times be required to show evidence that the work has been completed in this unit.
Teaching Schedule
Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources
Semester 2
Week 1
Diversity – What is it?
Own cultural conceptions and pre-conceptions and perspective of diverse cultures
Cultural diversity in Australian society and diversity in workplace
Evidence Guide
E1. , E2.
Week 2
Cultural influences and changing cultural practices in Australia
Changing practices and impact on diverse communities; Culture - a dynamic social phenomenon
E1., E2.
Week 3
The principles of equal employment opportunity: e.g sex, race, disability, anti-discrimination
Legislation and the implications for work and social practices
Evidence Guide
E1, E2.
Week 4
Resources and assistance within and external to the organisation in relation to cultural diversity issues
Assessment Task 1: Evidence Guide
E1, E2
Week 5
Identifying and implementing culturally safe work practices
E2
Week 6
Applying culturally respectful practices in the workplace
E2
Week 7
Responding respectfully and sensitively to cultural beliefs and practices that may cause harm
E3
Week 8
Impact of cultural practices and experiences on personal behaviour, interpersonal relationships, perception and social expectations of others
Assessment Task 2 - Project 1 – Research/Q&A
E3 . E4
Week 9
Integrating principles of diversity in the workplace
Progress interview: review of assessments, Evidence Guide, Project 1, Evidence of practical experience promoting and responding to workplace diversity; e.g Observation/Demonstration, Third Party
E1, E2, E3, E4
Week 10
Effective strategies to address and eliminate discrimination and bias in the workplace
Recognition that the word ’normal’ is a value-laden
E4
Week 11
Forming effective workplace relationships with co-workers and colleagues of diverse backgrounds and cultures
The role and use of language and cultural interpreters
E3, E4
Week 12
Effective strategies to address and eliminate discrimination and bias in the workplace
E3, E4
Week 13
Unique way individuals may experience a culture and respond to past experiences
E2
Week 14
The role and use of language and cultural interpreters
E3
Week 15
Integrating principles of diversity in the workplace
Assessment Task 3 : Project 2 Oral Presentation
E3
Week 16
Basic conflict resolution and negotiation skills
E4
Week 17-18
Reflecting and reviewing experiences of working effectively with culturally diverse clients and co-workers
E1, E2, E3, E4
Assessment interview – review folio of final assessments e.g : Evidence Guide, Project 1 and 2, Evidence of practical experience promoting and responding to workplace diversity; e.g Observation/Demonstration, Third Party,
Learning Resources
Prescribed Texts
References
Other Resources
TEXTS AND EQUIPMENT
There are no set texts in this course. RMIT will provide you with resources and tools for learning in this course through handouts, our online systems and access to facilities and relevant software. You will also have access to the library resources. It is recommended that you bring:
• Display folder with plastic sleeves
• Highlighter pens
• Notebook or loose leaf paper
• Headphones (use your own or they can be purchased from the Brunswick Library very cheaply)
• USB (Memory stick)
Overview of Assessment
This unit is part of an integrated program. You must demonstrate evidence of specified essential knowledge as well as essential skills required to demonstrate competence in this unit. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by:
• Oral or written questioning
• oral presentations
• Assignments and projects
• Direct observation of actual work practice
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program manager or the Equitable Learning Services if you would like to find out more.
The Student Charter www.rmit.edu.au/about/our-education/supporting-learning-and-teaching/student-charter/ summarises your responsibilities as an RMIT University student as well as the responsibilities of the university.
Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which can be found on the RMIT University website at: http://www1.rmit.edu.au/browse;ID=qwxbqbg739rl1
Assessment Tasks
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
Assessment Task 1: Evidence Guide/Q&A
Assessment Task 2 : Project – Research/Q&A
Assessment Task 3 : Project – Oral presentation/Research
Evidence of practical experience working effectively with Aboriginal and/or Torres Strait Islander people; Observation/Demonstration
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant Unit of Competency.
These are available from the course contact person (stated above).
Course Overview: Access Course Overview