Course Title: Work effectively with others
Part B: Course Detail
Teaching Period: Term2 2019
Course Code: GEDU6173C
Course Title: Work effectively with others
School: 360T Education
Campus: City Campus
Program: C4349 - Certificate IV in Education Support
Course Contact: Soosan Kian
Course Contact Phone: +61 3 9925 9183
Course Contact Email: soosan.kian@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Jane Collins jane.collins@rmit.edu.au
Nominal Hours: 15
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
No specific pre-requisite and co-requisite.
Course Description
This unit focuses on the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBWOR203 Work effectively with others |
Element: |
1. Develop effective workplace relationships |
Performance Criteria: |
1.1 Identify own responsibilities and duties in relation to workgroup members and undertake activities in a manner that promotes cooperation and good relationships 1.2 Take time and resource constraints into account in fulfilling work requirements of self and others 1.3 Encourage, acknowledge and act on constructive feedback provided by others in the workgroup |
Element: |
2. Contribute to workgroup activities |
Performance Criteria: |
2.1 Provide support to team members to ensure workgroup goals are met 2.2 Contribute constructively to workgroup goals and tasks according to organisational requirements 2.3 Share information relevant to work with workgroup to ensure designated goals are met 2.4 Identify and plan strategies/opportunities for improvement of workgroup in liaison with workgroup |
Element: |
3. Deal effectively with issues, problems and conflict |
Performance Criteria: |
3.1 Respect differences in personal values and beliefs and their importance in the development of relationships 3.2 Identify any linguistic and cultural differences in communication styles and respond appropriately 3.3 Identify issues, problems and conflict encountered in the workplace 3.4 Seek assistance from workgroup members when issues, problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person |
Learning Outcomes
This unit develops the performance outcomes, skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict. The learning outcomes are: to develop effective workplace relationships, contribute to work group activities and deal effectively with issues, problems and conflict.
Details of Learning Activities
This unit is part of Certificate IV in Education Support program. You will study this unit with several other units on the same day. Your program consists of face to face teaching, Unsupervised Directed Study and you are required to participate in compulsory work placement. It is strongly advised you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency. You are not required to attend to complete Unsupervised Directed Study, however you are expected to complete the work given and will at times be required to show evidence the work has been completed. Your Unsupervised Directed Study will be posted on Canvas.
The student learning experience will be facilitated through participation in a range of activities:
• Work Placement
• Group discussion
• Research assignments
• Guest speakers
• Oral and/or written questions on "What if?" scenarios
• Realistic simulations and role play
• Practical demonstrations and direct observation of actual work and simulated work practice
• Oral Presentations
• Individual and group projects - Completing the projects will include negotiated independent study time and practical work relevant to the unit of competency.
Teaching Schedule
This unit will be delivered weekly.
Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources. Should the teaching schedule change students will be advised via Canvas.
Library Orientation & an RMIT Online Systems Information Session will be scheduled during the first two weeks of your program. Information about student services, rights and responsibilities is contained at RMIT https://www.rmit.edu.au/students
Week 1 |
Importance of team/group work in the Education Support Worker role. |
Week 2 |
Occupational health and safety (OHS) E1., E2 |
Week 3 |
Relevant organisational policies, plans and procedures related to workplace communication Working effectively with other staff |
|
Anti-discrimination legislation. |
Week 5 |
Communication skills |
Week 6 |
Supporting team members cooperating and contributing to team goals Culturally appropriate communication |
Week 7 |
Respecting differences in values Conflict resolution techniques |
Week 8 |
Strategies to effectively work with others |
Week 9 |
Contributing to workplace groups |
Week 10 |
Dealing with issues, problems and conflict Identifying problems and addressing them appropriately |
Week 11 |
Challenges and issues working with others |
Week 12 |
Seeking assistance |
Week 13 |
Methods of feedback |
Week 14 |
Advocating support for student and their parents |
Week 15 |
Giving and acting on constructive feedback |
Week 16 |
Strategies to support teams |
Week 17 |
Reflecting and reviewing experiences of working effectively with others E2 E3 |
Learning Resources
Prescribed Texts
References
Other Resources
TEXTS AND EQUIPMENT
There are no set texts in this course. RMIT will provide you with resources and tools for learning in this course through handouts, our online systems and access to facilities and relevant software. You will also have access to the library resources. It is recommended that you bring:
• Display folder with plastic sleeves
• Highlighter pens
• Notebook or loose leaf paper
• Headphones (use your own or they can be purchased from the Brunswick Library very cheaply)
• USB (Memory stick)
Overview of Assessment
This unit is part of an integrated program. You must demonstrate critical aspects for assessment and evidence required to demonstrate competency in this unit.
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by:
• Oral or written questioning
• oral presentations
• Assignments and projects
• Direct observation of actual work practice
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program manager or the Equitable Learning Services if you would like to find out more.
The Student Charter https://www.rmit.edu.au/students/student-essentials/rights-and-responsibilities/student-responsibilities/student-charter summarises your responsibilities as an RMIT University student as well as the responsibilities of the university.
Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which can be found on the RMIT University website at: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment
Assessment Tasks
Assessments
Assessment Task 1 : Advocacy & Support for students and their parents (Week 13- Week 14)
Assessment Task 2 : Observation & Demonstration in the work placement (Week 6-17)
Assessment tasks in this unit are assessed using the following competency based results:
CA - Competency achieved
NYC - Not Yet Competent
All Assessment tasks should be submitted by the due date. If an extension is required please contact your teacher and/or Coordinator before the due date.
You must complete a submission cover sheet for every piece of submitted work.
All assessment tasks including electronically recorded student work will be kept by the University for student feedback and to meet government requirements.
Resubmissions:
If you are found to be Not Yet Competent in a Course Assessment Task you may be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission.
Assessment Matrix
The assessment mapping demonstrates alignment of assessment tasks with the relevant Unit of Competency and with the critical aspects of assessment for each unit. The assessment mapping grids for units will be available.
Other Information
Attendance - The major learning experience involves participating in face to face classes. It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Feedback - Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. Students may be asked to attend interviews with relevant teachers and Program Coordinator to discuss academic progress.
Assessment Academic Progress www.rmit.edu.au/policies/academicprogress
Special Consideration - All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Please see the RMIT website for further information. www.rmit.edu.au/students/assessment/extension
Academic Integrity and Plagiarism - RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy. www.rmit.edu.au/students/academic-integrity
Course Overview: Access Course Overview