Course Title: Work effectively with others

Part B: Course Detail

Teaching Period: Term2 2020

Course Code: GEDU6173C

Course Title: Work effectively with others

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C4349 - Certificate IV in Education Support

Course Contact: Soosan Kian

Course Contact Phone: +61 3 9925 9183

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 15

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

No specific pre-requisite and co-requisite.

Course Description

This unit focuses on the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR203 Work effectively with others


1. Develop effective workplace relationships

Performance Criteria:

1.1 Identify own responsibilities and duties in relation to workgroup members and undertake activities in a manner that promotes cooperation and good relationships 1.2 Take time and resource constraints into account in fulfilling work requirements of self and others 1.3 Encourage, acknowledge and act on constructive feedback provided by others in the workgroup


2. Contribute to workgroup activities

Performance Criteria:

2.1 Provide support to team members to ensure workgroup goals are met 2.2 Contribute constructively to workgroup goals and tasks according to organisational requirements 2.3 Share information relevant to work with workgroup to ensure designated goals are met 2.4 Identify and plan strategies/opportunities for improvement of workgroup in liaison with workgroup


3. Deal effectively with issues, problems and conflict

Performance Criteria:

3.1 Respect differences in personal values and beliefs and their importance in the development of relationships 3.2 Identify any linguistic and cultural differences in communication styles and respond appropriately 3.3 Identify issues, problems and conflict encountered in the workplace 3.4 Seek assistance from workgroup members when issues, problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person

Learning Outcomes

This unit develops the performance outcomes, skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict. The learning outcomes are: to develop effective workplace relationships, contribute to work group activities and deal effectively with issues, problems and conflict.

Details of Learning Activities

This unit is part of Certificate IV in Education Support program. You will study this unit with several other units on the same day. Your program consists of remote online classes via Canvas, Unsupervised Directed Study and compulsory Work placement attendance. It is strongly advised you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency. You are not required to attend to complete Unsupervised Directed Study, however you are expected to complete the work given and will at times be required to show evidence the work has been completed. Your Unsupervised Directed Study will be posted on Canvas.

 The student learning experience will be facilitated through participation in a range of activities: 

• Work Placement
• Group discussion 

• Research assignments

• Guest speakers

• Oral and/or written questions on "What if?" scenarios

• Realistic simulations and role play
• Practical demonstrations and direct observation of actual work and simulated work practice
• Oral Presentations
• Individual and group projects - Completing the projects will include negotiated independent study time and practical work relevant to the unit of competency.

Teaching Schedule

This unit will be delivered weekly.
Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources. Should the teaching schedule change students will be advised via Canvas.
Library Orientation & an RMIT Online Systems Information Session will be scheduled during the first two weeks of your program. Information about student services, rights and responsibilities is contained at RMIT 


Week 1

Organisational standards, policies and procedures that relate to your work role as an Education Support (ESW).

Importance of team/group work in the Education Support Worker role. 
E1. , E2.

Week 2


Occupational health and safety (OHS)
Environmentally sustainable work practices
Ethical principles and codes of practice

E1., E2

Week 3

Relevant organisational policies, plans and procedures related to workplace communication

Working effectively with other staff  
E1, E2. 

Week 4 

Workgroup member responsibilities and duties, and relationship to individual responsibilities and duties related to being an ESW.

Anti-discrimination legislation.

E1, E2

Week 5

Communication skills 
Working with diverse abilities
E2, E3

Week 6

Supporting team members

cooperating and contributing to team goals

Culturally appropriate communication
E2, E3

Week 7

Respecting differences in values

Conflict resolution techniques
E2, E3

Week 8

Strategies to effectively work with others
Developing effective workplace relationships

Week 9

Contributing to workplace groups

E1, E2, E3, 

Week 10

Dealing with issues, problems and conflict 

Identifying problems and addressing them appropriately

Week 11

Challenges and issues working with others
E2 E3, 

Week 12

Seeking assistance
E2 E3 

Week 13

Methods of feedback
E2 E3

Week 14

Advocating support for student and their parents
E1 E2 E3

Week 15

Giving and acting on constructive feedback 

Week 16

Strategies to support teams
E2 E3

Week 17

Reflecting and reviewing experiences of working effectively with others

E2 E3



Learning Resources

Prescribed Texts


Other Resources

There are no set texts in this course. RMIT will provide you with resources and tools for learning in this course through handouts, our online systems and access to facilities and relevant software. You will also have access to the library resources. It is recommended that you bring:
• Display folder with plastic sleeves
• Highlighter pens
• Notebook or loose leaf paper
• Headphones (use your own or they can be purchased from the Brunswick Library very cheaply)
• USB (Memory stick)

Overview of Assessment

This unit is part of an integrated program. You must demonstrate critical aspects for assessment and evidence required to demonstrate competency in this unit. 
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by: 
• Oral or written questioning 
• oral presentations
• Assignments and projects 
• Direct observation of actual work practice 
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files 
• Work-based activities 
• Third-party feedback from a work supervisor/employer 
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program manager or the Equitable Learning Services if you would like to find out more.

The Student Charter summarises your responsibilities as an RMIT University student as well as the responsibilities of the university.

Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which can be found on the RMIT University website at: 


Assessment Tasks


Assessment Task 1 : Differentiation & Modification for students with additional needs – Week 7

Assessment Task 2 : Unit Knowledge Questions  - Week 14

Assessment Task 3 : Observation & Demonstration in the work placement  (Week 7-17) and 

                               Work placement Evidence Booklet (Week 16-17)

Assessment tasks in this unit are assessed using the following competency based results:

CA - Competency achieved
NYC - Not Yet Competent
All Assessment tasks should be submitted by the due date. If an extension is required please contact your teacher and/or Coordinator before the due date. 
You must complete a submission cover sheet for every piece of submitted work.
All assessment tasks including electronically recorded student work will be kept by the University for student feedback and to meet government requirements.
If you are found to be Not Yet Competent in a Course Assessment Task you may be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. 


Assessment Matrix

The assessment mapping demonstrates alignment of assessment tasks with the relevant Unit of Competency and with the critical aspects of assessment for each unit. The assessment mapping grids for units will be available.


Other Information

Attendance - The major learning experience involves participating in face to face classes. It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Feedback - Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. Students may be asked to attend interviews with relevant teachers and Program Coordinator to discuss academic progress.
Assessment Academic Progress 
Special Consideration - All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Please see the RMIT website for further information. 
Academic Integrity and Plagiarism - RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.


Course Overview: Access Course Overview