Course Title: Use targeted communication skills to build relationships

Part A: Course Overview

Program: C4352

Course Title: Use targeted communication skills to build relationships

Portfolio: DSC

Nominal Hours: 55.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban & Social Studies

Face-to-Face or Internet or Workplace

Term1 2015

Course Contact: Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact Email:

Course Description

In this course you will develop the knowledge and skills required to apply specific workplace communication techniques to build and maintain relationships with clients and colleagues based on respect and trust.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not applicable

National Competency Codes and Titles

National Element Code & Title:

CHCCOM403A Use targeted communication skills to build relationships


2. Contribute to the implementation of effective communication strategies

3. Use specific communication techniques to maintain constructive interaction

4. Facilitate discussions

5. Identify communication strategies to build relationships with clients who are involuntary or present communication challenges

1. Communicate effectively with clients and staff

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

There are three assessment tasks for this course.

  • Development on an Evidence Portfolio & Written Report
  • Your Workplace Observation Checklist
  • Your Supervisor Questions.

These are to be based on one placement.