Course Title: Use communication to build relationships
Part A: Course Overview
Program: C4352 Certificate IV in Youth Work
Course Title: Use communication to build relationships
Portfolio: DSC Portfolio Office
Nominal Hours: 55
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
|
MKTG7971C |
City Campus |
TAFE |
365T Global, Urban and Social Studies |
Face-to-Face | Term2 2016, Term1 2017, Term1 2018, Term1 2019 |
Course Contact: Dianne Mackay
Course Contact Phone: +61 (3) 9925 4454
Course Contact Email: dianne.mackay@rmit.edu.au
Course Description
In this unit students will develop the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust. This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.
This unit is taught and assessed with
CHCGRP002 Plan and conduct group activities and
CHCCDE003 Work within a community development framework
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
|
National Element Code & Title: |
CHCCOM002 Use communication to build relationships |
|
Elements: |
1. Communicate with clients and co-workers 2. Address communication needs 3. Facilitate meetings |
Learning Outcomes
On successful completion of this course you will have developed the skills and knowledge required to demonstrate competency in the above elements.
Overview of Assessment
Assessment Task 1
Write an email to demonstrate professional communication skills
Assessment Task 2
Create a poster to convey EITHER youth work clients rights to privacy and confidentiality OR the service providers responsibility to provide duty of care to youth work clients.
Assessment Task 3
Written response to five questions on community development theories and models of practice (100-150 words per questions)
Assessment Task 4
a) Working in groups plan and implement a public community development activity at RMIT. b) Answer questions regarding the planning, developing, implementing and evaluating of your project c) Arrange a series of meetings and submit an agenda and the minutes for planning and implementing your activity.d) You should refer to the assessment plan which is available on Canvas for details of each assessment task and for detailed assessment criteria.
Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment