Course Title: Use communication to build relationships
Part A: Course Overview
Program: C4352 Certificate IV in Youth Work
Course Title: Use communication to build relationships
Portfolio: Vocational Education
Nominal Hours: 55
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG7971C |
City Campus |
TAFE |
365T Global, Urban and Social Studies |
Face-to-Face |
Term2 2016, Term1 2017, Term1 2018, Term1 2019 |
MKTG7971C |
City Campus |
TAFE |
375T Vocational Design and Social Context |
Face-to-Face |
Term1 2020, Term1 2021 |
Course Contact: Dianne Mackay
Course Contact Phone: +61 (3) 9925 4454
Course Contact Email: dianne.mackay@rmit.edu.au
Course Description
In this unit students will develop the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust. This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.
This unit is delivered with CHCDIV001 Work with diverse people and CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety. It is assessed separately.
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
CHCCOM002 Use communication to build relationships |
Elements: |
1. Communicate with clients and co-workers 2. Address communication needs 3. Facilitate meetings |
Learning Outcomes
On successful completion of this course you will have developed the skills and knowledge required to demonstrate competency in the above elements.
Overview of Assessment
Assessment Task 1
Role Play and self reflection questions
Assessment Task 2
Case studies
Assessment Task 3
Online quiz
Assessment Task 4
Meeting presentation
Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams