Course Title: Use communication to build relationships

Part A: Course Overview

Program: C4352 Certificate IV in Youth Work

Course Title: Use communication to build relationships

Portfolio: Vocational Education

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
MKTG7971C	City Campus	TAFE	365T Global, Urban and Social Studies	Face-to-Face	Term2 2016, Term1 2017, Term1 2018, Term1 2019
MKTG7971C	City Campus	TAFE	375T Vocational Design and Social Context	Face-to-Face	Term1 2020, Term1 2021

Course Contact: Dianne Mackay

Course Contact Phone: +61 (3) 9925 4454

Course Contact Email: dianne.mackay@rmit.edu.au

Course Description

In this unit students will develop the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.  This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.  

This unit is delivered with CHCDIV001 Work with diverse people and CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety.  It is assessed separately.  

 

Pre-requisite Courses and Assumed Knowledge and Capabilities

None

National Competency Codes and Titles

National Element Code & Title:	CHCCOM002 Use communication to build relationships
Elements:	1. Communicate with clients and co-workers 2. Address communication needs 3. Facilitate meetings

Learning Outcomes

On successful completion of this course you will have developed the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

Assessment Task 1
Role Play and self reflection questions

Assessment Task 2
Case studies

Assessment Task 3

Online quiz

Assessment Task 4 

Meeting presentation

Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Equitable Learning Services if you would like to find out more (https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services)
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams