Course Title: Respond holistically to client issues and refer appropriately
Part A: Course Overview
Program: C4357 Certificate IV in Community Services Work
Course Title: Respond holistically to client issues and refer appropriately
Portfolio: DSC Portfolio Office
Nominal Hours: 75
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
HWSS5981C |
City Campus |
TAFE |
365T Global, Urban and Social Studies |
Face-to-Face or Workplace |
Term1 2015 |
Course Contact: Zaina Nehme
Course Contact Phone: +61 3 9925 4552
Course Contact Email: zainaindira.nehne@rmit.edu.au
Course Description
This course describes the knowledge and skills required to assess a range of client issues and refer appropriately.
Pre-requisite Courses and Assumed Knowledge and Capabilities
Not applicable.
National Competency Codes and Titles
National Element Code & Title: |
CHCCS422B Respond holistically to client issues and refer appropriately |
Elements: |
1. Establish interpersonal relationship with client 2. Identify the range of issues impacting on the client and assess client needs 3. Analyse and assess information to determine appropriate course of action to be followed 4. Refer client to other services to provide coordinated support 5. Review effectiveness of services provided to meet client needs |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Overview of Assessment
Assessment for this course is based on completion of two (2) assessment pieces:
(AT1) a service portfolio, this requires research, group work and completion of a regional based service portfolio which will be compiled into a full service directory for all students to access.
(AT2) Case study/service plan; this assessment will follow on from knowledge gained in AT1. From a case study given to the students, each will develop a case plan for that client, make decisions about the most appropriate service intervention and complete referral forms for those services.