Course Title: Organise business travel
Part B: Course Detail
Teaching Period: Term2 2016
Course Code: OFFC5309C
Course Title: Organise business travel
School: 650T Vocational Business Education
Campus: City Campus
Program: C4358 - Certificate IV in Business Administration
Course Contact: Sylvia Baroutis
Course Contact Phone: +61 3 9925 5469
Course Contact Email: sylvia.baroutis@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Teacher:
Hazel Sims
Tel: +61 3 9925 1316
Email: hazel.sims@rmit.edu.au
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to organise domestic and overseas business travel, including developing associated itineraries, booking travel and accommodation, preparing travel related documentation and making travel arrangements. It applies to individuals employed in a range of work environments who may work providing administrative support within an enterprise, or have responsibility for these tasks in relation to their own workgroup or role
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBADM406 Organise business travel |
Element: |
1 Organise business itinerary for domestic and overseas travel |
Performance Criteria: |
1.1 Confirm purpose and requirements of domestic or overseas travel including planned itinerary, budget, meeting requirements and traveller preferences 1.2 Identify points of contact and names of contact persons, and make and confirm arrangements for meetings in accordance with planned itinerary 1.3 Prepare daily itineraries with appointments, arrival and departure times, accommodation and other itinerary details in accordance with travel purpose 1.4 Source, prepare and provide documents and support material for meetings within designated timelines 1.5 Prepare itinerary in accordance with meeting requirements and traveller's work health and safety (WHS) requirements 1.6 Provide itinerary and meeting documents to the traveller within designated timelines |
Element: |
2 Make travel arrangements |
Performance Criteria: |
2.1 Make bookings in accordance with organisational policies and procedures for business travel 2.2 Identify and arrange travel documents in accordance with itinerary and individual requirements 2.3 Confirm and check travel arrangements and dispatch confirmation documents to the traveller within designated timelines 2.4 Negotiate and confirm alternative arrangements in response to changed requirements 2.5 Record travel details and itinerary in accordance with organisational requirements 2.6 Negotiate and confirm communication arrangements in accordance with organisational requirements |
Element: |
3 Arrange credit facilities |
Performance Criteria: |
3.1 Check and confirm methods of payment 3.2 Make credit arrangements in accordance with organisational policy and procedures |
Learning Outcomes
Details of Learning Activities
Learning activities for students will include participation in the Simulated Business ("SB") where you will work as a business administrator. This assessment is simulated so you can choose your team leader as the person who requires travel arrangements. Refer to course guide for due dates. Mostly, the research is Internet based.
Teaching Schedule
Week | Week Commencing | Topics | Assessment |
Induction Session Prior to training commencement a program level induction session will be conducted that comprises the following: • Program overview and requirements • My RMIT/Blackboard • Overview of assessment requirements • Pre-Training Review including: Recognition of Prior Learning and Credit Transfers, Assessment of current skills and knowledge • Competency/Grading Criteria • Plagiarism • Appeals • Extensions • Feedback • Privacy • Submission requirements • Resubmission policy • Where to get support • Student Responsibilities |
|||
1 |
4 July | Introduction to the course including: |
Task 1: Domestic Task 2: International (in group) |
2 |
11 July |
Topic: Organise business itinerary for domestic and overseas travel Organising business-related travel for others, including scheduling and developing itineraries and travel-related documents Complete traveller checklist for assignment: "Travel request form generic.doc" PowerPoint: Organise business travel Read your "Organise Business Travel Reader 2014" during this course. |
|
3 |
18 July |
Topics: Organise business itinerary for domestic and overseas travel The learner will demonstrate understanding of booking procedures. Including knowledge of communication techniques to relate to people from diverse backgrounds and people with diverse abilities; key provisions of relevant legislation from all forms of government, standards and codes that may affect aspects of business operations such as: anti-discrimination legislation; ethical principles; codes of practice; privacy laws; OHS. Organisational policies and procedures (RMIT Policy bank) regarding travel, internet sites and other online resources. Sources of relevant documents and support material.
The assessment: Confirming travel purpose and requirements - standard correspondence; Identifying contacts and confirming meeting arrangements. |
|
4 |
25 July |
Topic: Organise business itinerary for domestic and overseas travel Skills for organising business travel. Organising travel itineraries. Communication skills to organise and confirm travel arrangements with relevant parties.OHS, travel alerts, emergency contacts and risk management, time zones and currency, Using technology, preparing itinerary to meet travel demands and purpose.
Technology skills to access online travel and booking resources. Travel policy using RMIT http://www.rmit.edu.au/policies/travel Business travel cannot be booked unless it is in accordance with an organisation’s travel policy and procedures. |
|
5 |
1 August |
Topic: Organise Business itinerary for domestic and overseas travel The assessment: make booking arrangements, arrange travel documents, confirmations, alternative arrangements. |
|
6 |
8 August |
Topic: Make travel arrangements and arrange credit facilities The assessment: Working with budgets, keeping records, suitable communication arrangements, confirming payment methods, making credit arrangements. |
|
7 |
15 August |
Topic: Make travel arrangements and arrange credit facilities Types of traveller currency - cash passport/debit card/traveller cheques, per diem, policy and procedures for cash/credit arrangements. Payments, expenses, allowances and keeping a travel diary. |
|
8 | 22 August | Produce Assessment | TASK 1 Domestic Report |
29 August - 4 September | MID-SEMESTER BREAK | ||
9
|
5 September |
Topic Review: Organise Business itinerary for domestic and overseas travel Research Task 2 |
Feedback |
10 |
12 September |
Topic Review: Make Travel Arrangements Research Task 2 |
|
11 |
19 September |
Topic Review: Arrange credit facilities Reimbursement methods used by business. Research Task 2 |
|
12 | 26 September | Draft Task 2 | |
13 |
3 October | Produce assessment | Task 2 International Report |
14 |
10 October | Review feedback | |
15 |
17 October | Revision |
|
16 |
24 October | Feedback |
|
17 | 31 October | Interviews/Re-submissions if required |
Learning Resources
Prescribed Texts
See myRMIT Studies for link to PDF document as the prescribed text for this course. |
References
Other Resources
See PDF "Travel Reader" as your reference text. Templates are provided for your assessments - logos, etc in Blackboard.
Overview of Assessment
In order to achieve competency in this unit, you must provide:
Performance Evidence
Evidence of the ability to:
- organise business-related travel for others, including scheduling and developing itineraries and travel-related documents
- finalise all booking and travel arrangements including any necessary credit requirements according to predetermined budgets and time constraints.
Knowledge Evidence
To complete the unit requirements safely and effectively, you must:
- identify booking procedures relevant to business travel
- list the key provisions of relevant legislation that may affect aspects of business operations
- summarise organisational policies and procedures required to organise business travel, including use of internet sites and other online resources.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the general administration field of work and include access to:
- office equipment including telecommunications equipment
- travel-related reference material, such as accommodation and transport suppliers
- appointment books, scheduling software, diaries and other recording and scheduling systems
- preferred suppliers, contact details, websites
- maps.
You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
Students must demonstrate an understanding of all elements of a particular unit of competency to be deemed competent. Students are advised that they will be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.
Assessment methods have been designed to measure achievements of each competency. Assessments will incorporate a variety of methods: direct questioning combined with a review of portfolios of evidence, review of authenticated documents from the training environment and demonstration of techniques.
In addition to the assessments, formative feedback is provided to the students throughout the duration of the course.
TASK 1: Domestic Travel Project - Simulated
Students (in pairs or by self) will organise a domestic travel business itinerary for an employee of the SB to attend a sustainability conference in Sydney. Follow the Assessment Record and Cover Sheet in Blackboard. Refer also for any travel policies and procedures by searching the RMIT website. Due dates indicated in schedule above.
TASK 2: International Travel Project - Simulated
In a group of THREE, students will create an overseas travel plan that will include preparation of all travel documentation and full budget for the business trip. They will allocate team roles and delegate project tasks equally to successfully present the compiled travel portfolio in business report format.
Assessment Tasks
You are required to complete two tasks. You must successfully complete both tasks to be deemed competent in this unit.
Submission Requirements
You should:
• Ensure that you submit assessments on or before the due date.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.
Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days. More Information: http://www.rmit.edu.au/students/assessment/extension
Form to use: http://mams.rmit.edu.au/seca86tti4g4z.pdf
Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More Information: http://www.rmit.edu.au/browse;ID=g43abm17hc9w (unresolved)
Form to use: http://mams.rmit.edu.au/8a5dgcaqvaes1.pdf
Resubmissions
If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website: More Information: http://rmit.edu.au/browse;ID=7usdbki1fjf31
Marking Guide:
• You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.
• You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.
After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognised against industry standards and employability skills. The grading is according to the criteria in the assessment cover sheet.
Marking Guide (Grading)
• After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:
• Final Grades table:
CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment
Further information regarding the application of the grading criteria will be provided by your teacher.
Assessment Matrix
Course Overview: Access Course Overview