Course Title: Use communication to build relationships

Part A: Course Overview

Program: C4363 Certificate IV in Community Services

Course Title: Use communication to build relationships

Portfolio: Vocational Education

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

MKTG7970C

City Campus

TAFE

365T Global, Urban and Social Studies

Face-to-Face

Term1 2016,
Term2 2016,
Term1 2017,
Term1 2018,
Term1 2019

MKTG7970C

City Campus

TAFE

375T Vocational Design and Social Context

Face-to-Face

Term1 2020,
Term1 2021,
Term2 2021

MKTG7970C

City Campus

TAFE

535T Social Care and Health

Face-to-Face

Term1 2022,
Term2 2022

Flexible Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

MKTG7970C

City Campus

TAFE

365T Global, Urban and Social Studies

Face-to-Face

VE 2019 (VCOS)

Course Contact: Melinda Brown

Course Contact Phone: 9925 4580

Course Contact Email: Melinda.Brown@rmit.edu.au



Course Description

This course describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.

This course applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.

This course is delivered and assessed in a cluster with:

CHCDIV001 - Work with diverse people

 

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

CHCCOM002 Use communication to build relationships

Elements:

1. Communicate with clients and co-workers

2. Address communication needs

3. Facilitate meetings


Learning Outcomes

On successful completion of this course you will have developed the skills and knowledge required to demonstrate competency in the above elements.


Overview of Assessment

This course is delivered and assessed in a cluster with Work with diverse people (CHCDIV001).

Assessment Task 1: Roleplay and Reflection Questions 

Assessment Task 2: Meeting Roleplay and Written Documentation 

Assessment Task 3: Short Answer Questions 

You will be given two (2) attempts for each assessment to demonstrate the required knowledge and skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.