Course Title: Work with forced migrants

Part A: Course Overview

Program: C4363 Certificate IV in Community Services

Course Title: Work with forced migrants

Portfolio: Vocational Education

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies


Term2 2017,
Term2 2018,
Term1 2019


City Campus


375T Vocational Design and Social Context

Face-to-Face or Internet

Term1 2020,
Term2 2021


City Campus


535T Social Care and Health

Face-to-Face or Internet

Term2 2022,
Term1 2023

Course Contact: Melinda Brown

Course Contact Phone: 9925 4580

Course Contact Email:

Course Description

This course describes the skills and knowledge required to work with, and for, refugees within an ethical, social, political and economic context.

This course applies to work within an agency, directly or indirectly, involved with the provision of services to forced migrants, people with Refugee or special humanitarian visas, those granted refugee status in Australia, business and skilled migrants whose prime motivation for leaving their country was to escape violence and/or persecution, and the immediate family members of anyone from the aforementioned groups.

Workers will have limited responsibilities and work within established guidelines to develop, monitor and provide support and services in a range of areas, including but not limited to, settlement, accommodation, counselling, financial advice, family services, youth work, income support, education, health care and crisis intervention.


Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCSET001 Work with forced migrants


1. Develop a professional rapport with people who are forced migrants

2. Plan settlement services

3. Address issues associated with people who are forced migrants

4. Monitor and review support

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

Assessment task 1: Role-Play and Client Plan 

Assessment task 2: Role-play and Client Plan 

Assessment task 3: Role-play and Client Plan

Assessment task 4: Role-play/Short Answer Questions

Assessment task 5: Short Answer Questions

You will be given two (2) attempts for each assessment to demonstrate the required knowledge and skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.