Course Title: Work with forced migrants

Part B: Course Detail

Teaching Period: Term1 2019

Course Code: HUSO5215C

Course Title: Work with forced migrants

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C4363 - Certificate IV in Community Services

Course Contact: Bronwyn Tanti

Course Contact Phone: 9925 9079

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course describes the skills and knowledge required to work with, and for, refugees within an ethical, social, political and economic context.

This course applies to work within an agency, directly or indirectly, involved with the provision of services to forced migrants, people with Refugee or special humanitarian visas, those granted refugee status in Australia, business and skilled migrants whose prime motivation for leaving their country was to escape violence and/or persecution, and the immediate family members of anyone from the aforementioned groups.

Workers will have limited responsibilities and work within established guidelines to develop, monitor and provide support and services in a range of areas, including but not limited to, settlement, accommodation, counselling, financial advice, family services, youth work, income support, education, health care and crisis intervention.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCSET001 Work with forced migrants


1. Develop a professional rapport with people who are forced migrants

Performance Criteria:

1.1 Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices

1.2 Identify how one’s own ethnicity, religion, class and gender will affect interactions with clients and modify approach appropriately

1.3 Identify the communication needs of clients who are newly arrived, traumatised and confused and modify approach appropriately

1.4 Identify where an interpreter is needed and work to ensure that appropriate interpreter services are accessed


2. Plan settlement services

Performance Criteria:

2.1 Identify current issues which may impact on own work or organisation

2.2 Collect, discuss and use the views of key stakeholders and representatives from relevant target groups when determining service requirements

2.3 Develop and maintain links with workers with complementary roles in the provision of settlement services 

2.4 Evaluate issues in relation to a person’s culture, family background and interest and modify plan appropriately

2.5 Identifying specific needs of individuals and determine learning program requirements

2.6 Document and agree plan with client and other relevant service providers or stakeholders


3. Address issues associated with people who are forced migrants

Performance Criteria:

3.1 Provide support to clients using a collaborative approach

3.2 Discuss and provide information regarding the range of services available in Australia and the importance of using these services

3.3 Take into account the culture, religion, gender and experiences of the person in all actions and decisions

3.4 Recognise trauma and refer to appropriate personnel or services

3.5 Support clients to deal with loss and grief

3.6 Support clients to deal with discrimination from both the mainstream community and from other ethnic groups

3.7 Support client to make appropriate links both within their own community and within the broader Australian community

3.8  Refer clients to other service providers as required


4. Monitor and review support

Performance Criteria:

4.1 Obtain ongoing feedback from clients in relation to service and support

4.2 Evaluate progress in relation to service provision plan

4.3 Monitor stress and emotions of self and colleagues and implement strategies to maintain wellbeing

4.4 Identify opportunities for improved service provision and modify approach

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class is spent working on applied assessment tasks.

Teaching Schedule



Working with forced migrants in Australia

  • The international protection regime and Australian policies
  • Background, historical, Political, economic and social context
  • Settlement in Australia


Understanding the refugee experience

  • Recognising effects of grief, loss, stress, torture and trauma and the impact of migration
  • The importance of identity
  • Perspectives on gender, class, culture and religion


Planning settlement services

  • Building rapport and addressing communication needs of clients
  • Identifying specific needs of individuals and determine learning program requirements
  • Developing relationships with stakeholders and representatives


Organising services

  • Working with clients to select appropriate and relevant services
  • Recognising current experiences of trauma and referring clients to appropriate personnel or services
  • Facilitating access to services


Providing support

  • Supporting clients to deal with loss and grief
  • Supporting clients to deal with discrimination
  • Supporting clients to make appropriate community links


Monitoring and reviewing support

  • Collecting ongoing feedback from clients
  • Evaluating progress against service provision plan
  • Monitoring and dealing with stress and emotions of self and colleagues
  • Identifying opportunities for improved service provision and modifying approach

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessment task 1: Individual assessment

Assessment task 2: Class, group and individual assessment

Assessment task 3: Quiz

Assessment Tasks

Assessment task 1: Assess client support requirements, based on a role play.

Assessment task 2: Prepare information for settlement planning for three groups of forced migrants.

Assessment task 3: Complete an online quiz in Canvas to test your knowledge of and apply to short scenarios the key issues and concepts related to working with forced migrants.

Assessment Matrix

The assessment matrix is located in canvas at the end of each assessment task.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Course Overview: Access Course Overview