Course Title: Develop, facilitate and review all aspects of case management

Part B: Course Detail

Teaching Period: Term2 2019

Course Code: HWSS6072C

Course Title: Develop, facilitate and review all aspects of case management

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C4363 - Certificate IV in Community Services

Course Contact: Melinda Brown

Course Contact Phone: 9925 4580

Course Contact Email: melinda.brown@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision.

Workers at this level work autonomously and are responsible for own outputs within organisation guidelines.

This unit applies to work in a range of health and community services contexts.

 

This unit is delivered and assessed as a cluster with:

CHCCS004 Assess co-existing needs


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCSM005 Develop, facilitate and review all aspects of case management

Element:

1.Determine appropriate response to case management in accordance with organisation and legislative requirements

Performance Criteria:

1.1 Develop and utilise case management processes in accordance with statutory requirements

1.2 Implement appropriate processes to enable the client to set goals and participate in case management processes

1.3 Integrate appropriate cultural considerations into all aspects of case management planning

1.4 Provide information on rights of appeal and avenues of complaint so the client understands rights and responsibilities

Element:

2. Conduct case management meetings

Performance Criteria:

2.1 Facilitate information sharing with the client and establish an appropriate rapport

2.2 Identify and agree client and worker roles, responsibilities, boundaries and processes of service delivery

2.3 Determine and agree organisation, family and community needs, responsibilities and rights

Element:

3. Develop an appropriate case management plan

Performance Criteria:

3.1 Collaborate with the client to identify strengths, abilities and goals and develop an agreed approach to case management

3.2 Develop a case management plan to reflect initial assessment of needs

3.3 Work with the client to identify the full range of immediate, short and long term needs of the client and other relevant parties

3.4 Establish and agree on processes to monitor and change case plan

3.5 Identify strategies to deal with complex or high risk situations

3.6 Match requirements of case plan to experience, workload and geographical location of worker or service provider

3.7 Assist clients to set and achieve realistic targets for change or action and to take personal responsibility

Element:

4. Monitor and review case work activities and processes

Performance Criteria:

4.1 Implement strategies to regularly monitor the effectiveness of case management processes against agreed goals, service provision and client and stakeholder satisfaction

4.2 Assess the need for changes in case plan and develop strategies for appropriate alternatives and/or ongoing interventions

4.3 Negotiate with relevant parties any proposed changes arising from case review

4.4 Document all case work interventions in compliance with evidence based practice and confidentiality requirements

4.5 Implement case closure in accordance with organisation procedures

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 


Details of Learning Activities

Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class is spent working on applied assessment tasks.


Teaching Schedule

Course Topics

1

Introduction to case work and case management
• The case management process, models and approaches to service delivery
• Understanding the change process
• Responsibilities, duty of care and risk

Conducting initial intake and assessment
• Building rapport and establishing rights, responsibilities and boundaries
• Assessment tools, processes and documentation  
• Identifying strengths, weaknesses, abilities and goals

2

Initial intakes and preparing for assessment

  • Using assessment tools
  • Gathering valid and reliable information
  • Identifying issues of urgency

Conducting assessments

  • Using a collaborative approach
  • Establishing rights, responsibilities and boundaries in practice 
  • Identifying strengths, weaknesses, abilities, goals and risk factors

 

3

Conducting assessments - In class assessment role-play

  • Assess client needs and collaborate with clients
  • Documenting information - Client Assessment Forms
  • Seeking and applying feedback to improve practice and/or processes

 

Conducting and participating case meetings
• Planning and progress meetings
• Meeting policies and procedures
• Managing meeting outcomes and follow up

 

4

Developing case plans
• Analysing short- and long-term needs, taking into consideration diversity of factors
• Developing strategies for high and low risk situations and setting targets for change
• Determining intervention and prevention services and making referrals

5

Organising access to services
• Coordinating service delivery 
• Encouraging self-advocacy
• Working with other service providers/agencies

6

Monitoring and evaluating case plans and processes
• Monitor client progress
• Developing and negotiating strategies for changes to needs to ongoing interventions
• Closing cases

 


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

This unit is assessed in conjunction with CHCCS004 Assess co-existing needs

There are four assessment tasks for this unit consisting of 3 in class role plays and written tasks,  1 quiz


Assessment Tasks

Assessment task 1: Assess the needs of clients, based on role-played case studies.

Assessment task 2: Participate in case planning processes and prepare case plans and referrals.

Assessment task 3: Review and close cases for three clients.

Assessment task 4: Complete one online, self-paced quiz on the key issues and concepts relating to case work and assessing co-existing needs.


Assessment Matrix

A marking rubric for each assessment task is located on Canvas.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

 

Course Overview: Access Course Overview