Course Title: Develop, facilitate and review all aspects of case management

Part B: Course Detail

Teaching Period: Term1 2022

Course Code: HWSS6072C

Course Title: Develop, facilitate and review all aspects of case management

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.  

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus  

  

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.  


School: 535T Social Care and Health

Campus: City Campus

Program: C4363 - Certificate IV in Community Services

Course Contact: Melinda Brown

Course Contact Phone: 9925 4580

Course Contact Email: melinda.brown@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This course describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision.

Workers at this level work autonomously and are responsible for own outputs within organisation guidelines.

This course applies to work in a range of health and community services contexts.

This course is delivered and assessed as a cluster with:

CHCCS004 Assess co-existing needs


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCSM005 Develop, facilitate and review all aspects of case management

Element:

1.Determine appropriate response to case management in accordance with organisation and legislative requirements

Performance Criteria:

1.1 Develop and utilise case management processes in accordance with statutory requirements

1.2 Implement appropriate processes to enable the client to set goals and participate in case management processes

1.3 Integrate appropriate cultural considerations into all aspects of case management planning

1.4 Provide information on rights of appeal and avenues of complaint so the client understands rights and responsibilities

Element:

2. Conduct case management meetings

Performance Criteria:

2.1 Facilitate information sharing with the client and establish an appropriate rapport

2.2 Identify and agree client and worker roles, responsibilities, boundaries and processes of service delivery

2.3 Determine and agree organisation, family and community needs, responsibilities and rights

Element:

3. Develop an appropriate case management plan

Performance Criteria:

3.1 Collaborate with the client to identify strengths, abilities and goals and develop an agreed approach to case management

3.2 Develop a case management plan to reflect initial assessment of needs

3.3 Work with the client to identify the full range of immediate, short and long term needs of the client and other relevant parties

3.4 Establish and agree on processes to monitor and change case plan

3.5 Identify strategies to deal with complex or high risk situations

3.6 Match requirements of case plan to experience, workload and geographical location of worker or service provider

3.7 Assist clients to set and achieve realistic targets for change or action and to take personal responsibility

Element:

4. Monitor and review case work activities and processes

Performance Criteria:

4.1 Implement strategies to regularly monitor the effectiveness of case management processes against agreed goals, service provision and client and stakeholder satisfaction

4.2 Assess the need for changes in case plan and develop strategies for appropriate alternatives and/or ongoing interventions

4.3 Negotiate with relevant parties any proposed changes arising from case review

4.4 Document all case work interventions in compliance with evidence based practice and confidentiality requirements

4.5 Implement case closure in accordance with organisation procedures


Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 


Details of Learning Activities

This course has blended delivery. Classes will be predominantly face to face with some online sessions.

There will be a range of learning activities to engage students with course material to develop skills, knowledge and understand of case work. The learning activities will be interactive and will include: group work activities, peer learning, discussions, case studies, reflective learning, presentations and practice learning exercises. 


Teaching Schedule


 Course Schedule

Case Work                                                                               

Week

Topic

Week 1

Introduction to case work and case management

  • The case management process, models and approaches to service delivery
  • Understanding the change process
  • Responsibilities, duty of care and risk


Conducting initial intake and assessment

  • Building rapport and establishing rights, responsibilities and boundaries
  • Assessment tools, processes and documentation 
  • Identifying strengths, weaknesses, abilities and goals

Week 2 

Initial intakes and preparing for assessment

  • Using assessment tools
  • Gathering valid and reliable information
  • Identifying issues of urgency

Conducting assessments

  • Using a collaborative approach
  • Establishing rights, responsibilities and boundaries in practice 
  • Identifying strengths, weaknesses, abilities, goals and risk factors

Week 3

Conducting assessments 

  • Assess client needs and collaborate with clients
  • Documenting information -  Client Assessment Forms
  • Seeking and applying feedback to improve practice and/or processes


Week 4

In class assessment role-play

Week 5

Developing case plans

  • Analysing short and long term needs, taking into consideration diversity of factors
  • Developing strategies for high and low risk situations and setting targets for change
  • Determining intervention and prevention services and making referrals


Conducting and participating case meetings

  • Planning and progress meetings
  • Meeting policies and procedures
  • Managing meeting outcomes and follow up
Week 6

In class assessment role-play

Week 7 


Organising access to services

  • Coordinating service delivery
  • Encouraging self-advocacy
  • Working with other service providers/agencies


Monitoring and evaluating case plans and processes

  • Monitor client progress
  • Developing and negotiating strategies for changes to needs to ongoing interventions

Week 8 


  • Closing cases

Week 9

Course Evaluation and wrap up

  • Revision
  • Guest Speaker
  • Make Up Assessments

Week 10

 Make Up Assessments

*Teaching schedule and topic/s covered are subject to change at teachers discretion*


Learning Resources

Prescribed Texts


References


Other Resources

All learning materials will be available on canvas.


Overview of Assessment

This course is assessed in conjunction with CHCCS004 Assess co-existing needs

Assessment task 1: Role-Play

Assessment task 2: Role-play

Assessment task 3: Role-play

Assessment task 4: Short Answer Questions


Assessment Tasks

Assessment Task 1: This assessment will require students to adopt the role of case manager and complete three role plays and written tasks. Students will assess and identify needs of 3 different clients from the provided case scenario. Student will then complete client assessment forms to document client information and needs gained from the role plays. Student will then be required to reflect on their learning to develop skills and practice improvements in working with clients and assessing needs.

Assessment Task 2: This assessment will require students to complete 3 role plays meetings with their teacher who will play the role of the workplace supervisor and complete written task. Students will prepare and plan for how they will address client needs identified from assessment one. Students will then complete a case plan and referrals for all 3 clients.

Assessment Task 3: This assessment will require students to complete 3 role plays meetings with their teacher who will play the role of the workplace supervisor and complete written task. Students will review all 3 clients progress that they have been working with through assessment task 1 and 2. Students will then complete 1 case review form and 2 closure forms following a comprehensive review of each client from the role play task.

Assessment Task 4: This assessment will require students to complete short answer knowledge questions to demonstrate knowledge, understanding and learning from this unit.


Assessment Matrix

A marking rubric for each assessment task is located on Canvas, at the end of each assessment task.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Course Overview: Access Course Overview