Course Title: Provide individualised support

Part B: Course Detail

Teaching Period: VE 2019

Class Number: 3784

Class Section: FSS4

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: HWSS6075C

Course Title: Provide individualised support

Important Information:

This course is delivered and assessed in a cluster with Facilitate the empowerment of people with disability (CHCDIS007). 

This course is delivered across two program areas in the school of Vocational Education - Design and Social Context. You will be assigned to either the Social Care or the FSSI program delivery

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C4365 - Certificate IV in Disability

Course Contact: Renee Costa

Course Contact Phone: +61 3 9925 0886

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

For FSSI programs contact Steve Bruechert +6199254063


Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this course you will acquire the skills and knowledge required to organise, provide and monitor support services within the limits established by an individualised plan. The individualised plan refers to the support or service provision plan developed for the individual accessing the service and may have many different names in different organisations.   This course applies to workers who provide support under direct or indirect supervision in any community services or health context.   This course is delivered and assessed with:   CHCDIS007 - Facilitate the empowerment of people with disability

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCCS015 Provide individualised support


1. Determine support needs

Performance Criteria:

1.1 Interpret and clarify own role in implementing individualised plan and seek appropriate support for aspects outside scope of own knowledge, skills or job role

1.2 Confirm individualised plan details with the person and with family and carers when appropriate

1.3 Ensure the person is aware of their rights and complaints procedures

1.4 Work with the person to identify actions and activities that support the individualised plan and promote the person’s independence and rights to make informed decision-making

1.5 Prepare for support activities according to the person’s individualised plan, preferences and organisation policies, protocols and procedures


2. Provide support services

Performance Criteria:

2.1 Conduct exchanges with the person in a manner that develops and maintains trust

2.2 Provide support according to the individualised plan, the person’s preferences and strengths, and organisation policies, protocols and procedures

2.3 Assemble equipment as and when required according to established procedures and the individualised plan

2.4 Respect and include the family and/or carer as part of the support team

2.5 Provide support according to duty of care and dignity of risk requirements

2.6 Provide assistance to maintain a safe and healthy environment

2.7 Provide assistance to maintain a clean and comfortable environment

2.8 Respect individual differences to ensure maximum dignity and privacy when providing support

2.9 Seek assistance when it is not possible to provide appropriate support


3. Monitor support activities

Performance Criteria:

3.1 Monitor own work to ensure the required standard of support is maintained

3.2 Involve the person in discussions about how support services are meeting their needs and any requirement for change

3.3 Identify aspects of the individualised plan that might need review and discuss with supervisor

3.4 Participate in discussion with the person and supervisor in a manner that supports the person’s self determination


4. Complete reporting and documentation

Performance Criteria:

4.1 Maintain confidentiality and privacy of the person in all dealings within organisation policy and protocols

4.2 Comply with the organisation’s informal and formal reporting requirements, including reporting observations to supervisor

4.3 Identify and respond to situations of potential or actual risk within scope of own role and report to supervisor as required

4.4 Identify and report signs of additional or unmet needs of the person and refer in accordance with organisation and confidentiality requirements

4.5 Complete and maintain documentation according to organisation policy and protocols

4.6 Store information according to organisation policy and protocols

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 

Details of Learning Activities

Face to face workshops were information is shared through talks and discussions, and exercises are conducted to apply learning. Time is spent during classes for students to work on assessment tasks.

Teaching schedule

Teaching Schedule

Workshops 4, 5 and 6 (21st June, 12th July and 2nd August 2019)

 Empowerment and individualised supports includes foundation knowledge about types

of disability and focuses on an individual support framework


Personal care and support- ensuring client empowerment and individualised services daily

  • Client choice, rights and responsibilities
  • Documentation practices, requirements and review

 Supporting empowerment and person centred services

  • Overview of course content and assessment requirements
  • Definitions and implications of disability types
  • life areas and the needs people may have
  • identifying and meeting those needs
  • empowering through knowledge and understanding
  • person centred services - how we develop and maintain individualised services

 Empowerment, individual support and person-centred services

  • empowering through knowledge and understanding
  • person centred services - how we develop and maintain individualised services


Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

This course is assessed with the course CHCDIS007 Facilitate the empowerment of people with disability.

The assessment tasks are as follows: 

Task 1: Case Study - Empowering and supporting a client

Task 2: Portfolio of evidence - Empowering and providing individualised support to clients 

Task 3: Direct observation- Providing support to clients

Task 4: Cluster quiz  

Assessment Tasks


Task 1: Empowering and supporting a client

 For this task, you will identify actions to take to assist the client and to address barriers in achieving their goals. From the perspective of a disability support worker, you are to review a fictional client’s story and support plan.  Using this information and the information gathered from the workshops and learning materials, work through the questions and statements in the Report document. The client's profile and plan are based on several clients of Victorian disability service providers. Your teacher will facilitate a group discussion during a workshop to discuss the client, providing individualised person-centred support and action to empower the client. 

Task 2: Empowering and providing individualised support to clients 

For this assessment task, you will develop a portfolio of evidence to demonstrate your ability to facilitate the empowerment of people with disability and to provide individualised, rights-based support using a person-centred approach. You will identify three different clients who you are currently or have recently provided support. You will provide evidence of how you have provided support.


Task 3: Direct observation- Providing support to clients

You are to be observed by your assessor in the workplace reviewing the individuals support plan, ensuring that you demonstrate your skills and knowledge of empowerment, supported decision making, and dignity of risk.  The support must be identified in their support plan and be provided by you using a person-centred approach.


Task 4: Quiz 

There are 29 knowledge questions that need to be answered satisfactorily to complete this task. The questions are related to the two units of competencies that you are being assessed against.


Assessment Matrix

The assessment matrix is located on canvas at the end of each assessment task


Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters.


Course Overview: Access Course Overview