Course Title: Facilitate customer awareness of the Australian financial system and markets

Part A: Course Overview

Program: C4369 Certificate IV in Banking Services

Course Title: Facilitate customer awareness of the Australian financial system and markets

Portfolio: BUS Portfolio Office

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


650T Vocational Business Education

Face-to-Face or Internet

Term1 2016,
Term2 2016,
Term1 2017,
Term2 2017

Course Contact: Callie Harvey

Course Contact Phone: +61 3 9925 5772

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to develop customer awareness of how the monetary and financial systems and markets operate in Australia, with the aim of enhancing basic consumer financial literacy.

It applies to individuals who use specialised knowledge to build relationships and provide financial counselling to contribute to the development of financial literacy in others.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

FNSFLT502 Facilitate customer awareness of the Australian financial system and markets


1. Explain to customers the function and role of Reserve Bank of Australia (RBA)

2. Outline role of money and Australia's monetary base

3. Outline main features of the Australian financial markets

4. Provide information to customers about regulation of financial system

Learning Outcomes

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to:

  • explain clearly to customers the features and roles of the participants in the Australian financial system and markets
  • convert complex information into plain language that may be understood by a variety of people with minimal financial market knowledge

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • identify the functions of money and motivations for holding money
  • list instruments traded on the short-term money market
  • identify and explain the key features of the Australian financial system and markets, and state of the economic environment
  • describe key features of relevant industry codes of practice and legislation relating to privacy, consumer credit and protection, and debt recovery
  • identify and explain the roles and relationships between participants in the Australian financial services industry, including:
    • the Reserve Bank of Australia
    • banks and other financial intermediaries
    • key regulators

 Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the financial literacy field and include access to:

  • office equipment, technology, software and consumables
  • Australian financial system and markets information

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.