Course Title: Communicate and work in health or community services
Part B: Course Detail
Teaching Period: Term2 2018
Course Code: EMPL7091C
Course Title: Communicate and work in health or community services
School: 174T School of VE Engineering, Health & Science
Campus: City Campus
Program: C4375 - Certificate IV in Optical Dispensing
Course Contact: Jade Cusworth
Course Contact Phone: 03 9925 8382
Course Contact Email: Jade.Cusworth@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM005 Communicate and work in health or community services |
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Element: |
1. Communicate effectively with people |
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Performance Criteria: |
1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect 1.2 Communicate service information in a manner that is clear and easily understood 1.3 Confirm the person’s understanding 1.4 Listen to requests, clarify meaning and respond appropriately 1.5 Exchange information clearly in a timely manner and within confidentiality procedures |
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Element: |
2. Collaborate with colleagues |
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Performance Criteria: |
2.1 Listen to, clarify and agree timeframes for carrying out workplace instructions 2.2 Identify lines of communication between organisation and other services 2.3 Use industry terminology correctly in verbal, written and digital communications 2.4 Follow communication protocols that apply to interactions with different people and lines of authority |
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Element: |
3. Address constraints to communication |
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Performance Criteria: |
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Element: |
4. Report problems to supervisor |
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Performance Criteria: |
4.1 Comply with legal and ethical responsibilities and discuss difficulties with supervisor 4.2 Refer any breach or non adherence to standard procedures or adverse event to appropriate people 4.3 Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities 4.4 Refer unresolved conflict situations to supervisor |
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Element: |
5. Complete workplace correspondence and documentation |
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Performance Criteria: |
5.1 Complete documentation according to legal requirement and organisation procedures 5.2 Read workplace documents relating to role and clarify understanding with supervisor 5.3 Complete written and electronic workplace documents to organisation standards 5.4 Follow organisation communication policies and procedures for using digital media 5.5 Use clear, accurate and objective language when documenting events |
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Element: |
6. Contribute to continuous improvement |
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Performance Criteria: |
6.1 Contribute to identifying and voicing improvements in work practices 6.2 Promote and model changes to improved work practices and procedures in accordance with organisation requirements 6.3 Seek feedback and advice from appropriate people on areas for skill and knowledge development 6.4 Consult with manager regarding options for accessing skill development opportunities and initiate action |
Learning Outcomes
See elements above
Details of Learning Activities
A combination of activities will support students learning in this course, such as:
• Face to face and or online lectures to cover theoretical and practical concepts for each topic in the course
• Students will learn to apply their skills and knowledge to work integrated learning (WIL), during simulations and classroom based learning
• Observations of performance in the workplace and industry placement or simulated environment will be a valuable part of your learning experience
• Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics
• Online discussion and activities support you to collaborate with other students in your course and debate and debate and discuss ideas
• Self directed study time to enhance and strengthen your knowledge and understanding of theoretical concepts
• To further facilitate learning, students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform
Teaching Schedule
OP Trainee Groups
The program is delivered in five (5) block sessions as follows,
Session 1: 5 days
Session 2: 5 days
Session 3: 5 days
Session 4: 5 days
Session 5: 5 days
Specsavers Groups
The program is delivered in five (5) block sessions as follows,
6 month group 12 month group
Session 1: 2 days Session 1: 2 days
Session 2: 3 days Session 2: 4 days
Session 3: 4 days Session 3: 3 days
Session 4: 3 days Session 4: 3 days
Session 5: 4 days Session 5: 4 days
Dates for the teaching sessions will vary for the individual Trainee Program groups. These dates will be posted in Canvas.
FT18 Full time group
The program is delivered over five (5) weeks of face to face learning.
Thursday 5th July to Thursday 2nd August 2018
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CHCCOM005 – Communicate and work in health or community services |
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Sem 2 Wk 1 |
02/07 |
Assessments:
Evidence log Due date: 01/11/18
Assignment. Due date: 01/11/18 |
Communicate effectively with people 1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect 1.2 Communicate service information in a manner that is clear and easily understood 1.3 Confirm the person’s understanding 1.4 Listen to requests, clarify meaning and respond appropriately 1.5 Exchange information clearly in a timely manner and within confidentiality procedures |
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Sem 2 Wk 2 |
26/06 |
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Collaborate with colleagues 2.1 Listen to, clarify and agree timeframes for carrying out workplace instructions 2.2 Identify lines of communication between organisation and other services 2.3 Use industry terminology correctly in verbal, written and digital communications 2.4 Follow communication protocols that apply to interactions with different people and lines of authority |
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Sem 2 Wk 3 |
17/07 |
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Address constraints to communication 3.1 Identify early signs of potentially complicated or difficult situations and report according to organisation procedures 3.2 Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques 3.3 Use communication skills to avoid, defuse and resolve conflict situations
Report problems to supervisor 4.1 Comply with legal and ethical responsibilities and discuss difficulties with supervisor 4.2 Refer any breach or non adherence to standard procedures or adverse event to appropriate people 4.3 Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities 4.4 Refer unresolved conflict situations to supervisor
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Sem 2 Wk 4 |
24/07 |
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Complete workplace correspondence and documentation 5.1 Complete documentation according to legal requirement and organisation procedures 5.2 Read workplace documents relating to role and clarify understanding with supervisor 5.3 Complete written and electronic workplace documents to organisation standards 5.4 Follow organisation communication policies and procedures for using digital media 5.5 Use clear, accurate and objective language when documenting events
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Sem 2 Wk 5 |
31/07 |
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Contribute to continuous improvement 6.1 Contribute to identifying and voicing improvements in work practices 6.2 Promote and model changes to improved work practices and procedures in accordance with organisation requirements 6.3 Seek feedback and advice from appropriate people on areas for skill and knowledge development 6.4 Consult with manager regarding options for accessing skill development opportunities and initiate action
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Learning Resources
Prescribed Texts
References
Other Resources
All course resources are available on the Canvas learning management system
Overview of Assessment
You must demonstrate Performance and Knowledge Evidence of the unit in order to be deemed competent.
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
You may be assessed by:
• Oral or written questioning
• Oral presentations
• Assignments and projects
• Direct observation of actual work practice
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and/or audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic or at a Work Integrated Learning (WIL) placement activity.
Please click the following link for further information https://www.rmit.edu.au/students/student-essentials
Assessment Tasks
Evidence log: a collection of evidence activities to prove competence, knowledge and skill in a variety of elements and performance criteria across a range of units
Please note that you will need to demonstrate competency in all assessment tasks in order to achieve competency for this unit.
Due Dates
The due dates for assessments will vary for the individual Trainee Program groups. These dates will be posted in Canvas.
FT18 Full time group
1. Communication Assignment:
The assignment for the FT18 Group is the 'communication in industry placement' assignment and requires the student to evaluate their experience during their final industry assessment period. The evaluation consists of observations and self assessment, lifestyle questions, listening techniques and responses. The assessment explores the student's collaboration with work colleagues, constraints to communication, problem reporting to a supervisor and correspondence and documentation and routes to continuous improvement.
2. Workplace evidence Log:
Workplace evidence Log is the second assessment for the Communicate and work in health or community services course and will require the student to record their communication experiences while on industrry placement.
Due Dates
Both the Assignment and the Workplace Evidence Log are due; 01/11/18
Assessment Matrix
Levels of Attainment | |||
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Developing (Not Yet Satisfactory)
Answer is not yet to the required standard. Demonstrates little or no knowledge of concepts and skills needed.
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Functional (Not Yet Satisfactory)
Answer covers basic requirements with limited translation and interpretation of the concepts, skills and procedures learned.
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Competent (Satisfactory)
Answer reached the required standards. Interpretation of concepts, skills and procedures learned will enable performance at a level appropriate to the workplace
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Proficient (Satisfactory)
Answer demonstrates a thorough understanding of the concepts, skills and procedures. Can function independently in different environments. |
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Course Overview: Access Course Overview