Course Title: Communicate and work in health or community services

Part B: Course Detail

Teaching Period: VE 2020

Class Number: All

Class Section: All

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: EMPL7091C

Course Title: Communicate and work in health or community services

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C4375 - Certificate IV in Optical Dispensing

Course Contact: Jade Cusworth

Course Contact Phone: 03 9925 8382

Course Contact Email: Jade.Cusworth@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Ralph Richter: ralph.richter@rmit.edu.au

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCOM005 Communicate and work in health or community services

Element:

1. Communicate effectively with people

Performance Criteria:

1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect   1.2 Communicate service information in a manner that is clear and easily understood   1.3 Confirm the person’s understanding   1.4 Listen to requests, clarify meaning and respond appropriately   1.5 Exchange information clearly in a timely manner and within confidentiality procedures

Element:

2. Collaborate with colleagues

Performance Criteria:

2.1 Listen to, clarify and agree timeframes for carrying out workplace instructions   2.2 Identify lines of communication between organisation and other services   2.3 Use industry terminology correctly in verbal, written and digital communications   2.4 Follow communication protocols that apply to interactions with different people and lines of authority

Element:

3. Address constraints to communication

Performance Criteria:

3.1 Identify early signs of potentially complicated or difficult situations and report according to organisation procedures   3.2 Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques   3.3 Use communication skills to avoid, defuse and resolve conflict situations

Element:

4. Report problems to supervisor

Performance Criteria:

4.1 Comply with legal and ethical responsibilities and discuss difficulties with supervisor   4.2 Refer any breach or non adherence to standard procedures or adverse event to appropriate people   4.3 Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities   4.4 Refer unresolved conflict situations to supervisor

Element:

5. Complete workplace correspondence and documentation

Performance Criteria:

5.1 Complete documentation according to legal requirement and organisation procedures   5.2 Read workplace documents relating to role and clarify understanding with supervisor   5.3 Complete written and electronic workplace documents to organisation standards   5.4 Follow organisation communication policies and procedures for using digital media   5.5 Use clear, accurate and objective language when documenting events

Element:

6. Contribute to continuous improvement

Performance Criteria:

6.1 Contribute to identifying and voicing improvements in work practices   6.2 Promote and model changes to improved work practices and procedures in accordance with organisation requirements   6.3 Seek feedback and advice from appropriate people on areas for skill and knowledge development   6.4 Consult with manager regarding options for accessing skill development opportunities and initiate action

Learning Outcomes


See elements above


Details of Learning Activities

A combination of activities will support students learning in this course, such as:


• Face to face and or online lectures to cover theoretical and practical concepts for each topic in the course
• Students will learn to apply their skills and knowledge to work integrated learning (WIL), during simulations and classroom based learning
• Observations of performance in the workplace and industry placement or simulated environment will be a valuable part of your learning experience
• Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics
• Online discussion and activities support you to collaborate with other students in your course and debate and debate and discuss ideas
• Self directed study time to enhance and strengthen your knowledge and understanding of theoretical concepts
• To further facilitate learning, students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform


Teaching Schedule

OP Trainee Groups

The course is delivered in Session 2 of the five (5) block sessions as follows

C4375A - EMPL7091C - Session 2 - Teaching Schedule

 

Mornings

Afternoons

Day 1

CHCCOM005 Communicate and work in health or community services

Communicate effectively with people

Use verbal and non-verbal communication to enhance understanding and demonstrate respect

Communicate service information in a manner that is clear and easily understood

Confirm the person’s understanding

Listen to requests, clarify meaning and respond appropriately

Exchange information clearly in a timely manner and within confidentiality procedures

Collaborate with colleagues

Listen to, clarify and agree timeframes for carrying out workplace instructions

Identify lines of communication between organization and other services

Use industry terminology correctly in verbal, written and digital communications

Follow communication protocols that apply to interactions with different people and lines of authority.

HLTOPD001 Provide advice on optical appliances

Determine client optical needs

Access and correctly prescription or customer record

Determine style and performance requirements in consultation with the client

Take and record accurate client measurements

Identify particular challenges or special needs of the client in relation to product options

Identify opportunities to suggest new or innovative products

Select products that meet client optical needs

  

 

Specsavers Groups

This course is one of eight (8) courses for which you will be applying for Recognition of Prior Learning (RPL)

Dates for the teaching sessions will vary for individual Program groups and will be made available  in CANVAS.


Learning Resources

Prescribed Texts


References


Other Resources

 

Students should also make note of the Student Services and Study and Learning Centre that are available to all enrolled students (www.rmit.edu.au/studyandlearningcentre)


Overview of Assessment

 

Assessment Task 1: Assignment

Assessment Task 2: Workplace Evidence Log

 

 

 

 

 

 

 

 


Assessment Tasks

Assessment Task 1: Assignment

See assessment tool on Canvas for details of this assessment.

 

Assessment Task 2: Workplace Evidence logbook

A collection of evidence activities to prove competence, knowledge and skill in a variety of elements and performance criteria

across a range of courses.

 

Please note that you will need to demonstrate competency in all assessment tasks in order to achieve competency for this unit.
 

Due Dates

The due dates for assessments will vary for the individual Program groups. These dates will be posted in Canvas.

 


Assessment Matrix

Other Information

Important information regarding Assessment Tasks:

Each individual assessment may only be resubmitted once.

Resubmissions are not automatic and will only be approved at the discretion of the Program Coordinator, after consultation with the teacher.

All students will be contacted with 7 days by their course coordinator in regard to resubmission completion dates.

Please note an opportunity to repeat placement (Full time students ONLY) is not guaranteed and will be at the discretion of the Program Coordinator/Program Manager.

 

EXTENSION OR SPECIAL CONSIDERATION

If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your

performance has been affected; you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 5 working days of the due date. If Special Consideration is

granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please

visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.

If due to illness or other unforeseen circumstance, you are unable to submit by the due date (e.g. assignment, report, project etc.):

you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or

less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than

the original due date. For advice on this application please visit www.rmit.edu.au/students/assessment/extension or speak to your Program Coordinator.

Where an extension of greater than seven days is needed, you must apply for SPECIAL CONSIDERATION.

If you require further information, please contact your teacher or Program Coordinator.

Academic Integrity and Plagiarism

RMIT has a strict policy on plagiarism and academic integrity. Please refer to

https://www.rmit.edu.au/students/student-essentials/rights-and-responsibilities/academic-integrity

Course Overview: Access Course Overview