Course Title: Lead effective workplace relationships

Part B: Course Detail

Teaching Period: VE 2019

Class Number: All

Class Section: All

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: GEDU6089C

Course Title: Lead effective workplace relationships

Important Information:

This course is offered to students under a special Specsavers Industry agreement as Recognition of Prior Learning (RPL) only

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C4375 - Certificate IV in Optical Dispensing

Course Contact: Jade Cusworth

Course Contact Phone: 03 9925 8382

Course Contact Email: jade.cusworth@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

 

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	BSBLDR402 Lead effective workplace relationships
Element:	1. Collect, analyse and communicate information and ideas
Performance Criteria:	1.1 Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance 1.2 Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs 1.3 Lead consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes 1.4 Seek and value contributions from internal and external sources in developing and refining new ideas and approaches 1.5 Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required
Element:	2. Develop trust and confidence as leader
Performance Criteria:	2.1 Treat all internal and external contacts with integrity, respect and empathy 2.2 Use the organisation’s social, ethical and business standards to develop and maintain effective relationships 2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance 2.4 Adjust interpersonal styles and methods to meet organisation’s social and cultural environment 2.5 Lead and encourage other members of the work team to follow examples set according to organisation’s policies and procedures
Element:	3. Develop and maintain networks and relationships
Performance Criteria:	3.1 Use networks to identify and build relationships 3.2 Use networks and other work relationships to provide identifiable benefits for the team and organisation
Element:	4. Manage difficulties into positive outcomes
Performance Criteria:	4.1 Identify and analyse difficulties and take action to rectify the situation within the requirements of the organisation and relevant legislation 4.2 Guide and support colleagues to resolve work difficulties 4.3 Regularly review and improve workplace outcomes in consultation with relevant personnel 4.4 Manage poor work performance within the organisation’s processes 4.5 Manage conflict constructively within the organisation’s processes

Learning Outcomes

 See elements above

Details of Learning Activities

No learning activities as this course forms part of the Specsavers RPL process

Teaching Schedule

No teaching schedule as this course forms part of the Specsavers RPL process

Learning Resources

Prescribed Texts

References

Other Resources

Overview of Assessment

This course is offered as a Specsavers RPL courses and the RPL Evidence Log is required to be completed.

 

Assessment Tasks

RPL Evidence log Due:

SS39: VIC 7th August 2019

          QLD 22nd August 2019

          SA 29th August 2019

Assessment Matrix

Other Information

This course forms part of Specsavers RPL process

Course Overview: Access Course Overview