Course Title: Respond effectively to difficult or challenging behaviour

Part B: Course Detail

Teaching Period: Term2 2018

Course Code: HWSS5669C

Course Title: Respond effectively to difficult or challenging behaviour

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C4375 - Certificate IV in Optical Dispensing

Course Contact: Jade Cusworth

Course Contact Phone: 03 9925 8382

Course Contact Email: jade.cusworth@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

leigh.robinson@rmit.edu.au

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit of competency describes the skills and knowledge required to respond effectively to difficult or challenging behaviour of clients and others.  These skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties
 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTCSD306C Respond effectively to difficult or challenging behaviour

Element:

1. Plan response

Performance Criteria:

1.1       Identify appropriate response to potential instances of difficult or challenging behaviour in line with work role and organisation policies and procedures

1.2       Ensure planned responses to difficult or challenging behaviour maximise the availability of other appropriate staff and resources

1.3  Give priority to safety of self and others in responding to difficult or challenging behaviour

Element:

2. Apply response

Performance Criteria:

2.1       Ensure response to instances of difficult or challenging behaviour reflect organisation policies and procedures

2.2       Seek assistance as required

2.3       Deal with difficult or challenging behaviour promptly, firmly and diplomatically in accordance with organisation policy and procedure

2.4       Use communication effectively to achieve the desired outcomes in responding to difficult or challenging behaviour

2.5  Select appropriate strategies to suit particular instances of difficult or challenging behaviour

Element:

3. Report and review incidents

Performance Criteria:

3.1       Report incidents according to organisation policies and procedures

3.2       Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility

3.3       Access and participate in available debriefing mechanisms and associated support and/or development activities

3.4  Seek advice and assistance from legitimate sources as and when appropriate


Learning Outcomes


See elements above

 


Details of Learning Activities

        A combination of activities will support students learning in this course, such as:
• Face to face and or online lectures to cover theoretical and practical concepts for each topic in the course
• Students will learn to apply their skills and knowledge to work integrated learning (WIL), during simulations and classroom based learning
• Observations of performance in the workplace and industry placement or simulated environment will be a valuable part of your learning experience
• Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics
• Online discussion and activities support you to collaborate with other students in your course and debate and debate and discuss ideas
• Self directed study time to enhance and strengthen your knowledge and understanding of theoretical concepts
• To further facilitate learning, students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform


Teaching Schedule

OP Trainee Groups

The program is delivered in five (5) block sessions as follows,

          Session 1: 5 days

          Session 2: 5 days

          Session 3: 5 days

          Session 4: 5 days

          Session 5: 5 days

Specsavers Groups

The program is delivered in five (5) block sessions as follows,

          6 month group                    12 month group

          Session 1: 2 days               Session 1: 2 days

          Session 2: 3 days               Session 2: 4 days

          Session 3: 4 days               Session 3: 3 days

          Session 4: 3 days               Session 4: 3 days

          Session 5: 4 days               Session 5: 4 days

Dates for the teaching sessions will vary for the individual Trainee Program groups. These dates will be posted in Canvas.

 

FT18 Full time group 

 

 

Course Title

Element / Performance criteria

 

047668

HWSS5674C

HLTCSD306C – Respond effectively to difficult or challenging behaviour

 

 

13/09

Assessments:

 

Evidence log Due date 01/11/18

 

Case Studies. Due date 05/11/18

Plan response

1.1       Identify appropriate response to potential instances of difficult or challenging behaviour in line with work role and organisation policies and procedures

1.2       Ensure planned responses to difficult or challenging behaviour maximise the availability of other appropriate staff and resources

1.3       Give priority to safety of self and others in responding to difficult or challenging behaviour

 

 

20/09

 

Apply response

 2.1      Model appropriate behaviour to the child

2.2       Redirect children to more positive behaviours as necessary

2.3       Clearly communicate to children guidelines and limits for their behaviour

2.4       Respond to children's behaviour according to service policy and procedures

 

 

27/09

 

Report and review incidents

3.1       Report incidents according to organisation policies and procedures

3.2       Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility

3.3       Access and participate in available debriefing mechanisms and associated support and/or development activities

3.4       Seek advice and assistance from legitimate sources as and when appropriate

 

 

 


Learning Resources

Prescribed Texts


References


Other Resources

All course resources are available on the Canvas learning management system.


Overview of Assessment

 

You must demonstrate Performance and Knowledge Evidence of the unit in order to be deemed competent. 
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
You may be assessed by: 
• Oral or written questioning 
• Oral presentations
• Assignments and projects 
• Direct observation of actual work practice 
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and/or audio files 
• Work-based activities 
• Third-party feedback from a work supervisor/employer
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic or at a Work Integrated Learning (WIL) placement activity.

Please click the following link for further information https://www.rmit.edu.au/students/student-essentials 

 

 

 

 

 

 


Assessment Tasks

Workplace Evidence Log: a collection of evidence activities to prove competence, knowledge and skill in a variety of elements and performance criteria across a range of units.
 

Case study assignment

Please note that you will need to demonstrate competency in all assessment tasks in order to achieve competency for this unit.
 

Due Dates

The due dates for assessments will vary for the individual Trainee Program groups. These dates will be posted in Canvas.

 

Assessment Task FT18 Group

Case studies

Workplace evidence log: a collection of evidence activities to prove competence, knowledge and skill in a variety of elements and performance criteria across a range of units.
 

Please note that you will need to demonstrate competency in all assessment tasks in order to achieve competency for this unit.
 

 

Due Dates

FT18 Full time Group

Case studies due; 5/11/18

Workplace evidence log due; 1/11/18


Assessment Matrix

Levels of Attainment

Developing

(Not Yet Satisfactory)

 

Answer is not yet to the required standard. Demonstrates little or no knowledge of concepts and skills needed.

 

Functional

(Not Yet Satisfactory)

 

Answer covers basic requirements with limited translation and interpretation of the concepts, skills and procedures learned.

 

Competent

(Satisfactory)

 

Answer reached the required standards. Interpretation of concepts, skills and procedures learned will enable performance at a level appropriate to the workplace

 

Proficient

(Satisfactory)

 

Answer demonstrates a thorough understanding of the concepts, skills and procedures. Can function independently in different environments.

1

2

3

4

Course Overview: Access Course Overview