Course Title: Respond effectively to behaviours of concern

Part B: Course Detail

Teaching Period: Term2 2020

Course Code: HWSS6123C

Course Title: Respond effectively to behaviours of concern

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C4375 - Certificate IV in Optical Dispensing

Course Contact: Jade Cusworth

Course Contact Phone: +61399258382

Course Contact Email: jade.cusworth@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Leigh Robinson

leigh.robinson@rmit.edu.au

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCCS020 Respond effectively to behaviours of concern

Element:

1. Identify behaviour and plan response

Performance Criteria:

1.1 Identify behaviours of concern in line with work role and organisation policies and procedures 1.2 Identify appropriate response to potential instances of behaviours of concern 1.3 Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources 1.4 Give priority to safety of self and others in responding to behaviours of concern

Element:

2. Apply response

Performance Criteria:

2.1 Ensure response to instances of behaviours of concern reflect organisation policies and procedures 2.2 Seek assistance as required 2.3 Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure 2.4 Use communication effectively to achieve the desired outcomes in responding to behaviours of concern 2.5 Select appropriate strategies to suit particular instances of behaviours of concern

Element:

3. Report and review incidents

Performance Criteria:

3.1 Report incidents according to organisation policies and procedures 3.2 Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility 3.3 Access and participate in available debriefing mechanisms and associated support and/or development activities 3.4 Seek advice and assistance from legitimate sources as and when appropriate


Learning Outcomes


1. Identify behaviour and plan response

1.1 Identify behaviours of concern in line with work role and organisation policies and procedures

1.2 Identify appropriate response to potential instances of behaviours of concern

1.3 Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources

1.4 Give priority to safety of self and others in responding to behaviours of concern

 

 

2. Apply response

2.1 Ensure response to instances of behaviours of concern reflect organisation policies and procedures

2.2 Seek assistance as required

2.3 Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure

2.4 Use communication effectively to achieve the desired outcomes in responding to behaviours of concern

2.5 Select appropriate strategies to suit particular instances of behaviours of concern

 

 

3. Report and review incidents

3.1 Report incidents according to organisation policies and procedures

3.2 Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility

3.3 Access and participate in available debriefing mechanisms and associated support and/or development activities

3.4 Seek advice and assistance from legitimate sources as and when appropriate


Details of Learning Activities

This course will have 4 online interactive lessons with additional online presentation material available in Canvas.

  The course will provide skills and knowledge required to respond effectively to behaviours of concern.  It will focus on the skills that are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.  The course applies to workers in any context exposed to difficult and challenging behaviour however this has been contextualised to apply to optical dispensing.


Teaching Schedule

SessionsTOPICSAssessment Tasks
1: Week Beginning 14th August 

Introduction to  Behaviours of Concern and assessment requirements

Identifying Behaviours of Concern

 
2: Week Beginning 21st August 

Responding to Behaviours of Concern

- Strategies for aggressive behaviour

- Dementia, environment, seclusion & restraint & reporting

Groups of 4 allocated and AT2 Scenario worked on.
3: Week Beginning 28th August

Reporting and Reviewing Behaviours of Concern

Legal and Ethical Considerations

 

Participate in practical assessment task 2

4. Week Beginning 11th September Knowledge Assessment Task

Knowledge Assessment Task


Learning Resources

Prescribed Texts


References


Other Resources

Respond effectively to behaviours of concern.pdf on Canvas learning management system.


Overview of Assessment

Assessment Task 1: Knowledge Assessment    Assessment Task 2: Practical Assessment 


Assessment Tasks

Assessment Task 1: Knowledge Assessment Due 11.9.20   Assessment Task 2: Practical Assessment Due 28.8.20


 


Assessment Matrix

Other Information

All Assessment tasks should be performed or submitted by their due dates.
If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration  or speak to your Program Coordinator.
If due to illness or other unforeseen circumstance, you are unable to submit by the due date  (e.g. assignment, report, project etc.):
•         you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than the original due date. For advice on this application please visit www.rmit.edu.au/students/assessment/extension  or speak to your Program Coordinator.
Or:
•         you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to submit the assessment task more than 7 days after the original due date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration  or speak to your Program Coordinator.
 
You are expected to prepare all assignments and other written work in a professional manner. More information on general academic study and writing skills can be found on the “Learning Lab” http://emedia.rmit.edu.au/learninglab/. All work submitted for assessment must be submitted electronically unless otherwise advised.
 
Students must keep a copy of all submitted assessments including electronic copies.
Harvard style is used for all referencing and for bibliography.
 RMIT University has a strict policy on academic integrity and plagiarism and. Please refer to the website for more information on this policy. www.rmit.edu.au/students/academic-integrity
 If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
 Your rights and responsibilities as a student can be found at http://www1.rmit.edu.au/students/rights-and-responsibilities 
This course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced at www.rmit.edu.au/students/assessment
 Credit transfer and RPL
Credit transfer is available to students who have already completed the same or similar courses. Recognition of prior learning is available to students who have relevant prior skills or experience. Please refer to http://www.rmit.edu.au/browse;ID=8u7jborsx9dy (unresolved)

Course Overview: Access Course Overview