Course Title: Determine and confirm client business requirements
Part B: Course Detail
Teaching Period: Term2 2018
Course Code: BUSM7974C
Course Title: Determine and confirm client business requirements
School: 174T School of VE Engineering, Health & Science
Campus: City Campus
Program: C4378 - Certificate IV in Information Technology Networking
Course Contact: Geoff Moss
Course Contact Phone: +61 3 9925 4852
Course Contact Email: geoff.moss@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
There are no pre-requisites for this course.
Course Description
This unit defines the competency required to Determine and confirm client business expectations as prescribed in the ICT Information and Communications Technology Training Package Version 1.0.
When you undertake this unit you will develop the ability to gather, identify and record client business requirements, and to verify that the information is accurate, relevant and complete.
The outcome of the unit is for you to be able to gather information to determine business system requirements to meet a client’s expectations and needs.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
ICTICT401 Determine and confirm client business requirements |
Element: |
1. Determine context of business need or problem |
Performance Criteria: |
1.1 Establish the business problem to be investigated, including determining system boundaries, scope and the development methodology to be used 1.2 Choose information gathering method and develop questions appropriate to business problem 1.3 Develop objectives and identify expected outcomes to be achieved 1.4 Document the business problem 1.5 Submit documentation to appropriate person for substantiation |
Element: |
2. Gather information |
Performance Criteria: |
2.1 Use chosen information gathering method to identify clients of the system and problems they encounter 2.2 Record client responses 2.3 Analyse gathered information to identify new system requirements and establish problem specifications 2.4 Document system requirements and problems 2.5 Analyse physical requirements and identify changes required to implement new systems |
Element: |
3. Confirm system specifications |
Performance Criteria: |
3.1 Check documentation to ensure it meets client business needs 3.2 Submit documentation to the client for verification of accuracy and approval 3.3 Make changes to the documentation as necessary and indicated by the client 3.4 Submit documentation to client for final approval or sign-off |
Learning Outcomes
Activities in this course aim to develop your communication skills in negotiating with clients and stakeholders and to introduce you to project management skills and tasks. You will work as part of a team to ascertain the needs and expectations of a client in developing a project.
The activities aim to enhance your understanding and knowledge in determining and clarifying business problems, their scope and the means of gathering information about the cause of the problem and the possible solution to that problem.
Through class observation, activities and assignment you will:
- Learn how to ascertain and clarify what a client’s needs or problems are
- Learn how to gather information from a client and various sources
- Develop solutions for the identified problem or need
- Gather information to establish the system requirements and problems
- Confirm and document system specifications for client approval
Details of Learning Activities
Activities in this course are aimed at enabling you to understand the method of determining a business problem, develop some skills in gathering information and to document and confirm the business needs with your client.
This course will be the driver for an Integrated Assignment: Integrated Assignment - Sporting Precinct which will involve other courses in the Certificate IV Information Technology Networking program. In this Integrated Assignment you will be presented with a networking business problem where you and your colleagues, in a group, will be required to ascertain the requirements of the business clients from the business case study and through gathering relevant information via interviews with the client and further research. You will be required to develop a network according to the specification set out in the Integrated Assignment and task requirements specified in class and on Canvas. There will be a range of class activities and exercises which you will be required to complete for this course and within the other courses in the Integrated Assignment - Sporting Precinct. [The activities and exercises arising in the other courses will be assessed within those courses.]
For this course you will be required to:
- work from a presented scenario and a presented business case to ascertain and clarify the client’s needs or problems
- gather information from a client and various sources to scope the project
- clarify the system requirements and problems
- develop solutions for the identified problem or need
- present documentation for client approval
- submit final documentation for sign-off
- As part of this course you will also complete a short online course on Managing Small Projects from the website Lynda.com. On completion of this short course you will receive a certificate, a copy of which you will be required to submit.
(You should retain a copy of the certificate for your Resume or CV.) - The Internet and YouTube videos will be used as a learning tool and a resource for you to seek and locate relevant information.
Activities may be modified in light of the materials and presentations in the related courses and any modifications made to these courses of your current program.
Teaching Schedule
This course is part of an Integrated Assignment involving other courses within the Certificate IV IT Networking Program. The courses involved in the Integrated Assignment are:
ICTICT401 Determine and confirm client business requirements BUSM7974C
ICTTEN416 Install, configure and test internet protocol network EEET7360C
ICTTEN417 Install, configure and test a router EEET7361C
ICTDBS403 Create basic databases ISYS5693C
ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment COSC7975C
ICTICT401 Determine and confirm client business requirements
Wk | Topics | Software/Reading | Practical Exercises | Assessment |
1 | Introduction to topic. Overview of course Determining a business problem Defining the problem |
See reading list and online resources PowerPoint |
||
2 | Goal and Objectives Scope: Scoping a project, Stakeholders Individual business problem Methods of information gathering Identify clients and gathering information |
Lynda.com certificate course: Managing Small Projects See reading list and online resources PowerPoints |
Lynda.com certificate course: Managing Small Projects Ascertaining a workplace problem Group activities |
|
3 | Excel Functions Elements of an invoice |
See reading list and online resources PowerPoint |
Excel exercises Elements of an invoice Invoice design In class assessment |
|
4 |
Introduction to Integrated Assignment – Sporting Precinct Stage 1: create company, introduction |
Integrated Assignment – Sporting Precinct - Stage 1 |
Stage 1: create company, introduction Ascertaining a workplace problem |
Lynda.com certificate: |
5 |
Introduction to Integrated Assignment – Sporting Precinct Stage 1: create company, introductionGather information Assets list |
See reading list and online resources |
Stage 1: create company, introduction Assets list - determine assets, specifications Introduction - Business Information |
|
6 | Client interviews: Confirm system specifications Excel and Invoices Inventory List |
See reading list and online resources | Excel exercises Inventory list Invoice |
|
7 | Invoice Assumptions and Constraints |
See reading list and online resources | Invoice Group Activities Assumptions and Constraints |
Invoice |
8 | Client Meeting: Preparing for Scope Assumptions and Constraints |
See reading list and online resources | Group Activities Assumptions and Constraints |
|
9 | Scope document update Invoice – cabling, data points |
See reading list and online resources | Invoice Group Activities Scope document Revise Invoice |
|
10 | Assumptions, constraints, Work Breakdown Structure | See reading list and online resources | Group Activities Scope document WBS |
Scope document |
11 | WBS | See reading list and online resources | Group Activities WBS Revise Invoice |
|
12 | Ethics issues (relate to Ethics, Copyright and Privacy course) Group Activity: ethical issues in Assignment |
See reading list and online resources for Ethics, Copyright and Privacy: Ethics Policy Exercise | Group Activity: ethical issues Ethics Policy Exercise |
|
13 | Ethical issues; Draft Proposal Test Criteria |
See reading list and online resources | Group Activity: ethical issues Ethics Policy Exercise Draft Proposal Test Criteria |
|
14 | Draft Proposal | See reading list and online resources | Prepare Proposal | |
15 | Presentation preparation Review reports, invoice, WBS, Test Criteria; Scope |
See reading list and online resources | Review Proposal, invoice, WBS, Test Criteria | Ethics Issues Proposal (For course: Ethics, Copyright and Privacy) |
16 | Proposal Preparation Presentation |
See reading list and online resources | Proposal Preparation Presentation |
Proposal and Presentation |
17 | Presentation | |||
18 | Resubmissions |
Learning Resources
Prescribed Texts
References
Other Resources
All relevant materials will be on CANVAS or provided in class.
Managing Small Projects from the website Lynda.com
PowerPoint Presentations:
- ICAA4041A Determine and confirm client business expectations.pptx
- Managing Small Projects.pptx
Overview of Assessment
Assessment in this course is competency based. You must be competent in all elements to successfully complete the course.
Your assessment will involve a range of activities and an integrated assignment which will include a number of courses within the Certificate IV Information Technology Networking program where you will be separately assessed in those courses.
The assessment will involve both in-class and group-based elements. It will also involve observation of your understanding, knowledge and practice of the elements in both the theoretical and practical environment.
You will work in a team on a range of activities leading to the production of an integrated assignment and an integrated project. The major part of your assessment will be in these integrated tasks.
Assessment in this course will involve the following major activity: Integrated Assignment
Integrated Assignment. You are required to use investigative techniques to obtain information and document the business system problem, produce a clear statement of business expectations and needs, including critical business requirements. This task relates to Elements 1, 2 & 3.
Tasks
1 Lynda.com certificate
2 Invoice. This task relates to Elements 1, 2 & 3.
3 Scope document. This task relates to Elements 1 & 3.
4 Project Proposal and Presentation. This task relates to Elements 1, 2 & 3.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:
• current business needs
• a client expectations brief
• business objectives
• systems, data gathering and appropriate software products.
Assessment Tasks
Assessment in this course is competency based assessment. You must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
The competency based Assessment will consist of a range of class activities and the completion of an Integrated Assignment where you will be a member of a team. In the integrated tasks you will be assessed as a group and as an individual in that group.
The assessment will involve both in-class and group-based elements. It will also involve observation of your understanding, knowledge and practice of the elements in both the theoretical and practical environment.
This course is part of an Integrated Assignment involving other courses within the Certificate IV IT Networking Program. The courses involved in the Integrated Assignment are:
ICTICT401 Determine and confirm client business requirements BUSM7974C
ICTTEN416 Install, configure and test internet protocol network EEET7360C
ICTTEN417 Install, configure and test a router EEET7361C
ICTDBS403 Create basic databases ISYS5693C
ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment COSC7975C
Assessments for the other courses will be retained in those courses.
Assessment in this course will involve the following activities:
Individually, you will complete a Lynda.com course as specified in course information on Canvas: Managing Small Projects
Tasks
1 Lynda.com certificate
2 Invoice
3 Scope document
4 Project Proposal and presentation
There will also be a range of Practical class activities.
Note1:
While you will work as part of a team to research and gather data and information and make business decisions, you will be required to make your own individual submission that demonstrates that the work you are submitting is your own work. It is important that you are aware of the plagiarism rules at RMIT and that you ensure that the work you submit is your own work.
Note 2:
You are permitted to have a maximum of 2 resubmissions for this course, however each individual assessment may only be resubmitted once.
All resubmissions must be completed and submitted no more than 7 days after your work has been graded.
Note 3:
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You may contact the program coordinator or the Equitable Learning Services if you would like to find out more.
Assessment Matrix
Assessment Matrix
Elements | Assessment item |
1.1 | Invoice, Scope document, Proposal and Presentation |
1.2 | Scope document, Work Breakdown Structure (WBS) |
1.3 | Scope document, Invoice, Proposal and Presentation |
1.4 | Scope document, Invoice, Proposal and Presentation |
1.5 | Scope document, Invoice, Proposal and Presentation |
2.1 | Scope document, Invoice |
2.2 | Scope document, Proposal and Presentation |
2.3 | Scope document, Proposal and Presentation |
2.4 | Scope document, Proposal and Presentation |
2.5 | Scope document, Proposal and Presentation |
3.1 | Invoice, Scope document, Proposal and Presentation |
3.2 | Invoice, Scope document, Proposal and Presentation |
3.3 | Invoice, Scope document, Proposal and Presentation |
3.4 | Invoice, Scope document, Proposal and Presentation |
Other Information
Access to an internet connected computer outside of class times. Internet connected computers are available in the School of Vocational Health and Sciences labs on levels 4, 6 or 8 of building 51, 81 Victoria Street, Melbourne.
Further lab access can be found in the student lab on level 3 (ground floor) of Building 8, in Swanston Street, Melbourne; as well as RMIT Libraries.
Plagiarism
RMIT has a strict policy on plagiarism. Please refer to the RMIT website for more information on this policy. http://www1.rmit.edu.au/students/academic-integrity
Late work
Late work that is submitted without an application for an extension will not be corrected.
Extension of Time for submission of assessable work
A student may apply for an extension of up to 7 days from the original date. They must lodge the application form (available on the web: http://www1.rmit.edu.au/students/assessment/extension) at least the day before the due date. The application is lodged with the School Admin Office on Level 5, Building 57. Students requiring longer extensions must apply for Special consideration.
Special consideration Policy (Late Submission)
Students requiring longer extensions must apply for Special consideration. Form available online at: http://www1.rmit.edu.au/students/specialconsideration/online.
For missed assessments such as exams and tests, you (and your doctor, if you are ill) must fill out a special consideration form. This form must be lodged at the HUB or online with supporting evidence (e.g. medical certificate) prior to, or within 48 hours of the scheduled time of the exam or test.
If you miss an assessment task due to unavoidable circumstances you need to follow the procedure of special consideration and apply within the allowed time frame.
If you have any questions about this assessment process, feel free to email me on:
geoff.moss@rmit.edu.au
Credit Transfer and/or Recognition of Prior Learning (RPL):
You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience that is:
- Relevant
- Current
- Satisfies the learning/competency outcomes of the course
Please refer to http://www.rmit.edu.au/students/enrolment/credit to find more information about credit transfer and RPL
Study and learning Support:
Study and Learning Centre (SLC) provides free learning and academic development advice to you.
Services offered by SLC to support your numeracy and literacy skills are:
- assignment writing, thesis writing and study skills advice
- maths and science developmental support and advice
- English language development
Please Refer http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and learning Support
Equitable Learning Services (ELS):
If you are suffering from long-term medical condition or disability, you should contact Equitable Learning Services (ELS) to seek advice and support to complete your studies.
Please refer to https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services to find more information about services offered by Equitable Learning Services (ELS).
Late submission:
If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less (from the original due date) and have valid reasons, you must complete and lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager.
The application must be lodged no later than one working day before the official due date. You will be notified within no more than 2 working days of the date of lodgement as to whether the extension has been granted.
If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official due date.
Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked.
Other Information:
All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.
Course Overview: Access Course Overview