Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: EMPL7092C

Course Title: Work with diverse people

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4383 - Certificate IV in Massage Therapy

Course Contact: Joshua Davies

Course Contact Phone: +61 3 9925 4333

Course Contact Email: joshua.davies@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Sonny Shoduri

9925 4212

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCDIV001 Work with diverse people
Element:	1. Reflect on own perspectives
Performance Criteria:	1.1 Identify and reflect on own social and cultural perspectives and biases 1.2 Work with awareness of own limitations in self and social awareness 1.3 Use reflection to support own ability to work inclusively and with understanding of others 1.4 Identify and act on ways to improve own self and social awareness
Element:	2. Appreciate diversity and inclusiveness, and their benefits
Performance Criteria:	2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for al
Element:	3. Communicate with people from diverse backgrounds and situations
Performance Criteria:	3.1 Show respect for diversity in communication with all people 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs
Element:	4. Promote understanding across diverse groups
Performance Criteria:	4.1 Identify issues that may cause communication misunderstandings or other difficulties 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity 4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations 4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes

Details of Learning Activities

All class learning materials, notes and other key learning resources can be accessed via myRMIT at www.rmit.edu.au/learninghub.
A combination of activities will support student’s learning in this course, such as:
• Face-to-face &/or online lectures to cover theoretical and practical concepts for each topic in the course
• Students will learn to apply their skills and knowledge to work integrated learning (WIL) in the student & clinical practice environment, during simulations and classroom based learning
• Work experience &/or placements observation of performance in the workplace will be a valuable part of your learning experience
• Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics
• Online discussions and activities to support and collaborate with other students in your course and debate and discuss ideas
• Utilise and develop critical research and cognitive skills to find credible sources of health information
• Self-directed study time (eg. readings or activities around theory) to enhance and strengthen your knowledge and understanding of theoretical concepts
• To further facilitate learning students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform
• It is strongly recommended that students partner up with fellow students in order to practice assessment, treatment and palpation techniques
 

Teaching Schedule

 

Work with diverse people
RMIT Wk	Date	Class & Activities
28	5th July	Introduction and reflect on your own perspectives
29	12th July	Appreciate diversity and inclusiveness and their benefits
30	19th July	Immigration Museum Tour
31	26th July	Communicate with people from diverse backgrounds Promote understanding across diverse groups International Food Day – Students to bring a dish to share in class Group Research assignment

Learning Resources

Prescribed Texts

References

Other Resources

Overview of Assessment

This unit is part of an integrated program.
You must demonstrate Performance and Knowledge Evidence of the unit in order to be deemed competent.
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
You may be assessed by:
• Oral or written questioning
• Oral presentations
• Assignments and projects
• Direct observation of actual work practice
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and/or audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic or at a Work Integrated Learning (WIL) placement activity.
 
Competency based training requires you to be in attendance in order for assessment to be undertaken.
 
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
 
All Assessment tasks should be performed or submitted by their due dates.
If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration  or speak to your Program Coordinator.
If due to illness or other unforeseen circumstance, you are unable to submit by the due date  (e.g. assignment, report, project etc.):
•         you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than the original due date. For advice on this application please visit www.rmit.edu.au/students/assessment/extension  or speak to your Program Coordinator.
Or:
•         you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to submit the assessment task more than 7 days after the original due date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration  or speak to your Program Coordinator.
 
You are expected to prepare all assignments and other written work in a professional manner. More information on general academic study and writing skills can be found on the “Learning Lab” http://emedia.rmit.edu.au/learninglab/. All work submitted for assessment must be submitted electronically unless otherwise advised.
 
Students must keep a copy of all submitted assessments including electronic copies.
Harvard style is used for all referencing and for bibliography.
 RMIT University has a strict policy on academic integrity and plagiarism and. Please refer to the website for more information on this policy. www.rmit.edu.au/students/academic-integrity
 If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
 Your rights and responsibilities as a student can be found at http://www1.rmit.edu.au/students/rights-and-responsibilities 
This course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced at www.rmit.edu.au/students/assessment
 Credit transfer and RPL
Credit transfer is available to students who have already completed the same or similar courses. Recognition of prior learning is available to students who have relevant prior skills or experience. Please refer to http://www.rmit.edu.au/browse;ID=8u7jborsx9dy
 
Assessment Tasks

1. Reflective Journal

2. Clinic skills Checklist

The skills and knowledge to be assessed within this unit replicate real work skills within the industry. 

 

Assessment Matrix

ASSESSMENT METHODS/TYPES OF EVIDENCE:

 

 

Interview/ Verbal Questioning

Self-Reflections

Assignment/ Project

Case Study or Role Play

Third Party Verification

Workplace Performance

Research or Report

Portfolio of Evidence

Written Tasks

 

 

 

 

NATIONAL UNIT CODE : CHCDIV001 NATIONAL UNIT NAME: Work with Diverse People	RMIT CODE: EMPL7092C
Elements	Performance Criteria	Related Assessment Tasks	Assessment Method/ Types of Evidence
1.    Reflect on own perspectives	1.1Identify and reflect on own social and cultural perspectives and biases	Reflective Journal	Assignment/ Project
1.2Work with awareness of own limitations in self and social awareness	Clinic Skills Checklist	Workplace performance
1.3Use reflection to support own ability to work inclusively and with understanding of others	Reflective Journal	Assignment/ Project

Assessment Tasks

 

1. Research Assignment: Due 26th July 2016 class presentation & submit via turnitin

Work in small groups of 3 or 4 to design and develop a PowerPoint (PPT) presentation on working with diversity within remedial massage. There will be class time where you will learn how to work effectively in groups’, allocating roles, dividing up tasks, managing time and making sure each member of the group contributes equally.

 You will conduct research on a number of aspects of diversity and will present your findings in PPT format.

 Use the reference list below to find out information on the following topics. For topic 10 you will need to have a conversation with each other. There will be time spent in class learning how to search a website and other resources to get the information you need from them.

 Write brief notes on each topic before designing the PPT presentation.

 Remember that when you are writing definitions or explaining concepts you should do so in your own words. If you quote references or paraphrase then you must acknowledge the source.

 Topics

 Definition of diversity.

1. The dimensions or areas of diversity in Australia and examples of each that you might experience in remedial practice
2. Laws in Australia that covers working with diverse people
3. Focus on one of the laws and find out how that affects remedial practice. Give some examples
4. What is meant by human rights.
5. Definition of discrimination
6. What is meant by “marginalised groups”
7. Some examples of marginalised groups in Australia
8. The possible health impacts of discrimination and marginalisation
9. The range of attitudes in your group to various dimensions of diversity and marginalized groups

 

1. Structured Reflection: Wednesday September 21st 2016 via turnitin

You will be required to reflect on your cultural background as broken down within the following three sections:

 

Part A

Describe your own cultural background. Identify race or ethnicities that are part of your make-up. Outline your family history in terms of arrival in your country of origin. What attitudes to other cultural groups have you observed in your own family or community? Why do you think these attitudes exist?

                                                                              100 – 120 words

 

Part B

Choose three situations (preferably from your experiences in clinical placement) in which you engage with people from diverse backgrounds. For each situation, answer the following.      200-250 words for each situation

 

1. Describe the situation – who was involved, where & when did this take place, what    happened?
2. Briefly describe the nature and characteristics of the diversity in this situation, eg religious, cultural, age etc.
3. What personal beliefs, attitudes or biases did you have at the beginning of this particular situation/engagement?
4. How did you feel during the engagement?
5. What issues or problems arose (if any) and how did you deal with these?
6. What support or resources did you use?
7. What did you learn about:
8. The people you were dealing with
9. Your own attitudes, beliefs or biases?
10. How would you do things differently next time?

 

Part C

Write a checklist for yourself about how to best engage with people from diverse backgrounds (at least 5 points).

 

Skills observation: Due 21st September

You will be required to satisfy the requirements of your skills observation log during your time in clinic.

 

 

Assessment Matrix

 

ASSESSMENT METHODS/TYPES OF EVIDENCE:

Interview/ Verbal Questioning

Self-Reflections

Assignment/ Project

Case Study or Role Play

Third Party Verification

Workplace Performance

Research or Report

Portfolio of Evidence

Written Tasks

 

NATIONAL UNIT CODE : CHCDIV001 NATIONAL UNIT NAME: Work with Diverse People	RMIT CODE: EMPL7092C
Elements	Performance Criteria	Related Assessment Tasks	Assessment Method/ Types of Evidence
Reflect on own perspectives	1.1Identify and reflect on own social and cultural perspectives and biases	Structured Reflection	Research Assignment
1.2Work with awareness of own limitations in self and social awareness	Clinic Observation Log	Workplace performance
1.3Use reflection to support own ability to work inclusively and with understanding of others	Structured Reflection	Research Assignment
1.4Identify and act on ways to improve own self and social awareness	Structured Reflection	Research Assignment
Appreciate diversity and inclusiveness, and their benefits	2.1.        Value and respect diversity and inclusiveness across all areas of work	Structured Reflection	Research Assignment
2.2.        Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness	Clinic Skills Checklist	Workplace performance
2.3.        Use work practices that make environments safe for all	Clinic Skills Checklist	Workplace performance
Communicate with people from diverse backgrounds and situations	3.1  Show respect for diversity in communication with all people	Clinic Skills Checklist	Workplace performance
3.2  Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence	Clinic Skills Checklist	Workplace performance
3.3  Where a language barrier exists, use effective strategies to communicate in the most efficient way possible	Clinic Skills Checklist	Workplace performance
3.4  Seek assistance from interpreters or other persons according to communication needs	Clinic Skills Checklist	Workplace performance
Promote understanding across diverse groups	4.1Identify issues that may cause communication misunderstandings or other difficulties	Structured Reflection	Research Assignment
4.2Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity	Structured Reflection	Research Assignment
4.3Make an effort to sensitively resolve differences, taking account of diversity considerations	Clinic Skills Checklist	Workplace performance
4.4Address any difficulties with appropriate people and seek assistance when required	Clinic Skills Checklist	Workplace performance
Assessment Conditions
Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources	Clinic Skills Checklist	Workplace performance
Performance Evidence
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:
undertaken a structured process to reflect on own perspectives on diversity	Structured Reflection	Research Assignment
recognised and respected the needs of people from diverse social and cultural backgrounds in at least 3 different situations: -      selected and used appropriate verbal and non verbal communication -      selected and used appropriate verbal and non verbal communication -      recognised situations where misunderstandings may arise from diversity and formed appropriate responses	Clinic Skills Checklist	Workplace performance
Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
concepts of cultural awareness, cultural safety and cultural competence and how these impact different work roles	Structured Reflection	Research Assignment
concepts and definitions of diversity	Structured Reflection	Research Assignment
own culture and the community attitudes, language, policies and structures of that culture and how they impact on different people and groups	Structured Reflection	Research Assignment
features of diversity in Australia and how this impacts different areas of work and life: -      political -      social -      economic -      cultural	Structured Reflection	Research Assignment
legal and ethical considerations (international, national, state/territory, local) for working with diversity, how these impact individual workers, and the consequences of breaches: -      discrimination:age, disability, racial, sex	Structured Reflection	Research Assignment
human rights: -      Universal declaration of human rights -      relationship between human needs and human rights -      frameworks, approaches and instruments used in the workplace -      rights and responsibilities of workers, employers and clients, including appropriate action when rights are being infringed or responsibilities not being carried out	Structured Reflection	Research Assignment
key areas of diversity and their characteristics, including: -      culture, race, ethnicity -      disability -      religious or spiritual beliefs -      gender, including transgender -      intersex -      generational -      sexual orientation/sexual identity - lesbian, gay, bisexual, heterosexual	Structured Reflection	Research Assignment
key aspects, and the diversity, of Australia’s Aboriginal and/or Torres Strait Islander cultures, including: -      social, political and economic issues affecting Aboriginal and/or Torres Strait Islander people -      own culture, western systems and structures and how these impact on Aboriginal and/or Torres Strait Islander people and their engagement with services	Structured Reflection	Research Assignment
potential needs of marginalised groups, including: -      protective factors -      physical, mental and emotional health issues/care needs -      consideration of impacts of discrimination, trauma, exclusion and negative attitudes	Structured Reflection	Research Assignment
resources that support individuals and organisations to embrace and respond to diversity. -      language and cultural interpreters -      imagery	Structured Reflection	Research Assignment
influences and changing practices in Australia and their impact on the diverse communities that make up Australian society	Structured Reflection	Research Assignment
impact of diversity practices and experiences on personal behaviour, interpersonal relationships, perception and social expectations of others	Structured Reflection	Research Assignment
Foundation Skills
Core Skills from the Australian Core Skills Framework (ACSF) Reading	Structured Reflection	Research Assignment
Writing	Structured Reflection	Research Assignment & Workplace Performance
Oral Communication	Skills Observation Log	Workplace performance
Numeracy
Learning	Skills Observation Log & Structured Reflection	Research Assignment & Workplace Performance
Employability Skills from the Core Skills for Work Framework (CFW)
Navigate the world of work	1a. Manage career and work life	Skills Observation Log & Structured Reflection	Research Assignment & Workplace Performance
1b. Work with roles, rights and protocols	Skills Observation Log & Structured Reflection	Research Assignment & Workplace Performance
Interact with others	2a. Communicate for work	Skills Observation Log & Structured Reflection	Workplace performance
2b. Connect and work with  others	Skills Observation Log & Structured Reflection	Workplace performance
2c. Recognise and utilize diverse perspectives	Structured Reflection	Workplace performance
Get the work done	3a. Plan and organise	Skills Observation Log	Workplace performance
3b. Make decisions	Skills Observation Log	Workplace performance
3c. Identify and solve problems	Skills Observation Log	Workplace performance
3d. Create and innovate	Skills Observation Log	Workplace performance
3e. Work in a digital world	Structured Reflection	Research Assignment

 

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