Course Title: Apply digital solutions to work processes

Part A: Course Overview

Program: C4384 Certificate IV in Marketing and Communication

Course Title: Apply digital solutions to work processes

Portfolio: BUS Portfolio Office

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


650T Vocational Business Education

Face-to-Face or Internet

Term1 2018,
Term2 2018,
Term1 2019,
Term2 2019,
Term1 2020,
Term2 2020,
Term1 2021,
Term2 2021

Course Contact: Nick Reynolds

Course Contact Phone: (03) 9925 0791

Course Contact Email:

Course Description

 This unit defines the skills, knowledge and outcomes to integrate digital technologies into common management practice.

It applies to supervisors, team, new and emerging leaders who need to apply digital vision and solutions within structured work environments.



Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBMGT407 Apply digital solutions to work processes


1. Utilise digital workplace information

2. Lead work processes in a digital environmen

3. Recognise and apply intellectual property requirements

Learning Outcomes

This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to utilise digital workplace information and lead work processes in a digital environment.

Overview of Assessment

Assessment Methods

Assessment methods have been designed to measure achievement of the requirements in a flexible manner over a range of assessment tasks, for example:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • review of final printed documents
  • demonstration of techniques
  • observation of presentations
  • oral or written questioning to assess knowledge of software applications

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

In order to achieve competency in this unit, you must provide:

Performance Evidence

Evidence of the ability to:

  • identify digital applications, services and information and evaluate them for use in the workplace including:
  • the validity and reliability of digital information
  • monitoring trends and innovations in digital technology
  • selecting digital services and solutions suitable for the workplace
  • compliance to relevant legislation, regulations and organisational policies
  • identify and implement protocols and procedures to integrate digital services and solutions including:
  • intellectual property requirements
  • digital media protocols and conventions
  • storage and retrieval of digital information
  • training and/or mentoring or other support for team members.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • explain how legislation, regulations and the organisation's policies and procedures relate to working with digital technology and information
  • explain key elements to consider when evaluating whether digital technology and information options are fit for purpose
  • outline the intellectual property risks to the organisation in relation to digital technology.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.