Course Title: Address customer needs
Part A: Course Overview
Program: C4387 Certificate IV in Telecommunications Engineering Technology
Course Title: Address customer needs
Portfolio: SEH Portfolio Office
Nominal Hours: 50
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG7981C |
City Campus |
TAFE |
174T School of VE Engineering, Health & Science |
Face-to-Face |
Term2 2018 |
Course Contact: Program Manager
Course Contact Phone: +61 3 9925 4468
Course Contact Email: vocenengineering@rmit.edu.au
Course Description
This unit describes the skills and knowledge required to manage an ongoing relationship with a customer over a period of time. This includes helping customers articulate their needs and managing networks to ensure customer needs are addressed.
It applies to individuals who are expected to have detailed product knowledge in order to recommend customised solutions. In this role, individuals would be expected to apply organisational procedures and be aware of, and apply as appropriate, broader factors involving ethics, industry practice and relevant government policies and regulations.
Pre-requisite Courses and Assumed Knowledge and Capabilities
Nil
National Competency Codes and Titles
National Element Code & Title: |
BSBCUS402 Address customer needs |
Elements: |
1 Assist customer to articulate needs 2 Satisfy complex customer needs 3 Manage networks to ensure customer needs are addressed |
Learning Outcomes
Refer to Elements
Overview of Assessment
Assessment Tasks | ||||||||||||||||||||||||||||||||||||||||||||
Students must pass each of the following assessment tasks to demonstrate competent.
These tasks assess the following Course Learning Outcomes (CLOs):
Assessment Mapping Matrix
To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks. |